SLED Opportunity · FLORIDA · HILLSBOROUGH COUNTY
AI Summary
Hillsborough County seeks proposals for an electronic payment and customer engagement system supporting multiple payment channels, billing services, and customer self-service portals. The contract is for five years with an estimated value of $22 million.
Hillsborough County Water Resources Department is seeking proposals from experienced and well-qualified firms to provide all labor, material, equipment and support for an electronic payment receipt system to process customer payments through various channels for the Hillsborough County Water Resources Department; to accept on-line credit card payments, e-Checks, mobile, text, digital wallet, and retail payment solutions; and bill print, mail services, and bill redesign to afford the County an opportunity to generate revenue, customer portal to enable customers with self-service, Live Chat, Chatbot, bill view/comparison solution options, communication management feature to communicate with customers using multiple communication options. The estimated cost is at $22,000,000.00 for a five (5) year term. Important Events: Search Status Event Name Location Description Dates Mandatory ONGOING Questions Due Date Online Portal The Q and A Period for this Opportunity is Ongoing Never N/A ONGOING Vendor Questions Due Date Please submit questions regarding the Bid document in order to have all answered in a timely manner. Nov 6th 2025, 11:00 AM EST - Nov 21st 2025, 5:00 PM EST No ONGOING Open Date Online Portal Posting date for the Opportunity Nov 6th 2025, 11:00 AM EST N/A UPCOMING Close Date Online Portal Deadline for Submissions Dec 8th 2025, 2:00 PM EST N/A UPCOMING Intent to Bid Due Date Online Portal Deadline to indicate your intent to Bid Dec 8th 2025, 2:00 PM EST Yes Commodity Codes: NIGP 208 Computer Software For Microcomputers, Systems, Including Cloud-Based (Preprogrammed) NIGP 209 Computer Software For Mini And Mainframe Computers (Preprogrammed) NIGP 920 Data Processing, Computer, Programming, And Software Services NIGP 946 Financial Services NIGP 96338 Fees, Credit Card NIGP 96353 Payments and Fees to Sub-Recipients Supporting Documentation: Download All Files Search File Type Description Date Created Actions AFFIDAVIT OF COMPLIANCE - Denying Doing Business with a Foreign Country of Concern 10.docx.docx Documentation Submit with Offer. Oct 10th 2023, 2:05 PM EDT Download Direct Deposit Authorization Form 5.15.2025.pdf.pdf Documentation Submit Completed Form to County Finance Department (Details on Form) Read more... May 15th 2025, 2:22 PM EDT Download Drug Free Workplace Form.doc.doc Documentation Submit with Offer. (Optional) Mar 28th 2023, 3:31 PM EDT Download Insurance Certificate.doc.doc Documentation Complete upon County’s request. Apr 18th 2025, 3:34 PM EDT Download Narrative Questionnaire.pdf Documentation Submit with Offer Sep 10th 2025, 12:00 PM EDT Download Request For Bonus Points SBE-2 Form 10.13.25.pdf Documentation Submit with Offer (Optional) Oct 29th 2025, 1:22 PM EDT Download RFP-26-00025 Customer Billing, Payment and Engagement Solution Ins. Requirements.pdf Documentation Submit Upon County Request Oct 29th 2025, 1:23 PM EDT Download RFP-26-00025 Customer Billing, Payment and Engagement Solution.pdf Documentation Terms and Conditions Document Nov 6th 2025, 10:34 AM EST Download Subcontractor Letter of Intent. 10.13.25.pdf Documentation Submit with Offer (Optional) Oct 29th 2025, 1:22 PM EDT Download Substitute W9 Form.pdf.pdf Documentation Complete upon County’s request. Revised 05.09.2025 Read more... May 9th 2025, 1:56 PM EDT Download VendorSecurityOutsourcingQuestionare.xlsx Documentation Submit with Offer Sep 10th 2025, 12:01 PM EDT Download VendorSecuritySoftwareQuestionnaire.xlsx Documentation Submit with Offer Oct 29th 2025, 1:44 PM EDT Download Requested Information: Listed below are the documents and information needed to complete your submission: Name Type # Files Requirement Instructions Actions Proposer Requirements/Acknowledgements (Q-15LZ) Questionnaire: Excel (.xlsx) 1 REQUIRED You will need to fill out the provided Response Template for this Questionnaire. Download Deviation(s) (Q-18UX) Questionnaire: Excel (.xlsx) 1 OPTIONAL You will need to fill out the provided Response Template for this Questionnaire. Download Affidavit Denying Involvement with a Country of Concern File Type: PDF (.pdf) Multiple REQUIRED Drug Free Workplace Form File Type: Any (.*) 1 OPTIONAL Proposal File Type: PDF (.pdf) Multiple REQUIRED Insurance Certificate File Type: PDF (.pdf) Multiple OPTIONAL Narrative Questionnaire File Type: PDF (.pdf) Multiple REQUIRED Substitute W-9 File Type: PDF (.pdf) Multiple OPTIONAL Request for Bonus Points SBE - 2 Form File Type: PDF (.pdf) Multiple OPTIONAL Subcontractor Letter of Intent File Type: PDF (.pdf) Multiple OPTIONAL Document Takers Search Vendors # Files Website Address Actions 360S2G 12 View AQUATRAX 12 www.aquatraxsolutions.com View Blue Heron Consulting Corporation 12 www.bhcglobal.com View BuildCentral Inc 4 View Celero Consulting, LLC. 3 View CJIS GROUP LLC 12 View Deltek 14 deltek.com View DivDat 14 www.divdat.com View Gov Alpha Inc 12 View Grant Street Group 12 www.grantstreet.com View Invoice Cloud, Inc. 12 https://www.invoicecloud.net View KPMG 12 View KUBRA Data Transfer, Ltd. 14 www.kubra.com View LYKIRK Technology Consulting Group 2 https://lykirktechnologies.com View Origin Utility Inc 14 www.originutility.com View PWXPress 14 View Robert J Young Company, LLC 2 www.rjyoung.com View VendorLink, LLC 14 mylinksystems.com View VertexOne 2 vertexone.ai View Wolverine Mailing, Packaging, Warehouse, Inc 14 View xiaoma 48 View Messages Public Notices (0) Public Notices are visible to anyone who can view the opportunity Vendor Discussions (0) There is currently nothing to display here. Submission Intent to Bid In order to prepare a submission you must first submit your Intent to Bid by Dec 08, 2025 2:00 PM EST. Do you intend to bid on this opportunity? Yes No Submit Technical Support Portal Security Terms of Service Privacy Policy Sitemap 4
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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