Depository, ATM, and Safekeeping Services

The City of University Park (“City”) announces a Request for Proposals (“RFP”) for Depository, ATM, and Safekeeping Services as specified in the RFP documents until Wednesday, May 20, 2026 at 10:00 am. Late proposals will not be accepted.

Project Details

• Reference ID: 2026-01
• Department: Finance
• Department Head: Tom Tvardzik (Director of Finance)

Important Dates

• Questions Due: 2026-05-08T21:00:29.213Z

Evaluation Criteria

• Minimum Requirements (100 pts) —

  Proposals that do not receive a score of "Pass" in this section will not be subject to further consideration.

  Respondents have certified that this Bank:

  • Is a duly qualified, capable, and otherwise bondable business entity that is not in or contemplating receivership
  • Has not filed for bankruptcy
  • Is a State or Federally chartered banking institution
  • Is insured by the FDIC,
  • Isa member of the Federal Reserve System
  • Has the adequate financial resources to adhere to the requirements in this RFP.
  • Is not indebted to the City of University Park
  • Does not owe any back taxes to the City.
  • Is familiar with all laws, regulations and customs applicable to the type of business required herein.
• Bank Qualifications - Depository and ATM (15 pts) —

  * Relevant Experience in Public Sector
  * Financial Stability of the Bank

• Operational Requirements (30 pts) —

  * Ability to meet the City's needs and operational requirements
  * Scope of Services including degree of automation
  * Ability to enhance current banking procedures
  * Convenience of locations

• Customer Service (15 pts) —

  * Credentials of Staff Assigned to the Account
  * Demonstrated Responsiveness
  * Location of Key Personnel and Support Staff
  * Hours of Operation
  * After Hours Support

• Depository & ATM Fee Schedule - from "Pricing" Section (30 pts)
• Implementation Process (5 pts) —

  * Quality and Scope of transition / implementation plan, including training

• Value Added Products and Services (5 pts)
• Bank Qualifications - Safekeeping (15 pts) —

  * Relevant Experience in Public Sector
  * Financial Stability of the Bank

• Operational Requirements (15 pts) —

  * Ability to meet the City's needs and operational requirements
  * Scope of Services including degree of automation and reporting

• Customer Service (15 pts) —

  * Credentials of Staff Assigned to the Account
  * Demonstrated Responsiveness
  * Location of Key Personnel and Support Staff
  * Hours of Operation
  * After Hours Support

• Charge Breakdown on Clearing (15 pts)
• Income Distribution (15 pts)
• Implementation Process (5 pts) —

  * Quality and Scope of transition / implementation plan

• Value Added Products and Services (5 pts)
• Safekeeping Fee Schedule - from "Pricing" Section (15 pts)

Submission Requirements

• General Information
• Name of Bank (required)
• Address of branch assigned to this contract: (required) —

  Example:
  Street Address
  City, State, Zip

• Whom should we contact with any questions about this submission? (required) —

  Provide:
  Full Name
  Title
  Phone#
  Email

• Please provide number of years that this Bank has been in business: (required)
• Minimum Qualifications
• Respondent certifies that it is a duly qualified, capable, and otherwise bondable business entity that is not in or contemplating receivership. (required)
• Respondent certifies that it has not filed for bankruptcy. (required)
• Respondent certifies that it is a State or Federally chartered banking institution. (required)
• Respondent certifies that it is insured by the FDIC. (required)
• Respondent certifies that it is a member of the Federal Reserve System (required)
• Respondent certifies that it has the adequate financial resources to adhere to the requirements in this RFP. (required)
• Respondent certifies that it is not indebted to the City of University Park. (required)
• Respondent certifies that it does not owe any back taxes to the City. (required)
• Respondent certifies that it is familiar with all laws, regulations and customs applicable to the type of business required herein. (required)
• Depository and ATM Services —

  The questions in this section relate to the depository and ATM portion of this RFP.

• BANK QUALIFICATIONS - Please attach this Bank's current CRA Performance Evaluation (required)
• BANK QUALIFICATIONS - Please attach this Bank's quarterly reports for the last three (3) years, as well as the most recent four (4) call reports with the Federal Reserve. (required)
• BANK QUALIFICATIONS - Please attach this Bank's history of ratings by rating agencies (such as Standard & Poor’s, Moody’s, KRBA/Kroll) during the last three (3) years for the Bank and/or bank holding company (required)
• BANK QUALIFICATIONS - Please attach the most recent examination results from the Office of the Comptroller of Currency (required)
• BANK QUALIFICATIONS - Indicate the Bank’s capital to assets and return on assets ratios for the last three years. (required)
• BANK QUALIFICATIONS - Please attach a current list of the Bank's Directors and Associate Directors (required)
• BANK QUALIFICATIONS - Has the Bank had any significant problems noted by regulatory agencies in the past sixty (60) months? If “yes”, please explain. (required)
• BANK QUALIFICATIONS - Please disclose if the organization is a party to any recent pending or settled litigation. Recent is defined as the past sixty (60) months. Information provided should include the litigation history, the subject and current status of the litigation. Proposals must also disclose any known pending litigation of any third-party partners. (required) —

  Respondents are cautioned that the City may use information obtained from other sources, including but not limited to social media and public websites as well as information submitted in the proposal when evaluating reputation and performance. Please be prepared to discuss any material information that the City may discover.

• BANK QUALIFICATIONS - Please list three (3) to five (5) municipal references that your Bank is currently serving for Depository and ATM services, preferably in Texas. Please include the reference contact’s name, position, organization name, phone number, and e-mail address. (required)
• OPERATIONAL REQUIREMENTS - What systems are compatible with your software or online banking system? Apple iPad, iPhone, Android, etc. (required)
• OPERATIONAL REQUIREMENTS - Please provide a brief description of the Bank's Disaster Recovery program, (required)
• OPERATIONAL REQUIREMENTS - Please describe the internal controls related to your online banking software, website or system, including: (required) —
  • Online cleared check information/images
  • Multi-level security administration requirements (self-administration preferred)
  • Positive pay reports (including imaging of exception items)
  • Training of government’s system administrator for managing access
• OPERATIONAL REQUIREMENTS - Provide the name and location of the disbursement center of the Bank that would be handling the City’s checks. How many check presentments will this location handle? What is the cutoff time for check presentments? (required)
• OPERATIONAL REQUIREMENTS - What back-up arrangements does the Bank have in place for check processing in case of any system failures? (required)
• OPERATIONAL REQUIREMENTS - The City of University Park requires that all checks presented via positive pay that have not had positive pay voids placed on them, must be funded automatically. Additionally, the City of University Park requires to be notified immediately, via email, of all checks presented for payment and greater than 4 months old from the date of issuance BEFORE it is funded. (required) —
  • Please describe the positive pay format and the procedure that the City must present to the Bank. 
  • If the master account has not been funded properly by the City, what procedure does the Bank follow to assure payment on these checks?
• OPERATIONAL REQUIREMENTS - Please provide an estimate of the disbursement center’s processing times from the most current survey available. (required)
• OPERATIONAL REQUIREMENTS - Please describe the partial or full reconciliation service offered by the Bank and attach a sample reconciliation statement. (required)
• OPERATIONAL REQUIREMENTS - Automatic Payroll Direct Deposit is a service the City offers its employees. The City has an average of two-hundred sixty (260) employees and all are set up for automated payroll deposit. The Bank would be required to produce bi-weekly payroll transfers furnished by the City in ACH format for transfer of funds directly to the employees’ bank, savings and loan, or credit union accounts. The City’s net payroll is approximately $650,000 each pay period (required) —

  Please state the Bank’s procedure for this service and list appropriate cut-off times that would apply.

• OPERATIONAL REQUIREMENTS - How long are stop payment orders effective? Does the Bank offer automated stop-payment including confirmations over an online system? (required)
• OPERATIONAL REQUIREMENTS - For what period of time can checks, account statements, and voids be viewed online? (required)
• OPERATIONAL REQUIREMENTS - The City may have ACH debit and credit transactions in addition to the automated payroll deposit services and utility billing drafts. Does the Bank have a service that allows the City to specify certain parameters under which the transactions would be either accepted or blocked? If so, please describe the service, list charges and attach a sample agreement. (required)
• OPERATIONAL REQUIREMENTS - Are all un-cashed checks on the outstanding check list, regardless of the age of the check? (required)
• OPERATIONAL REQUIREMENTS - Does the Bank offer payment/receipt consolidation services? If so, please state if these services are performed in-house or by a third party, and list the name of the 3rd party. (required)
• OPERATIONAL REQUIREMENTS - Does your Bank offer a secure mobile application? If yes, please describe what features are available from the app. (required)
• OPERATIONAL REQUIREMENTS - Please provide an explanation of your positive pay service, including what information will be provided to the City, and also what file layouts and methods are used for transmission of information. (required)
• OPERATIONAL REQUIREMENTS - Detail your procedures and cut off times for processing ACH payments. The City also requires an Electronic Payment Authorization system (ACH Blocks and Filters). Explain in detail your Electronic Payment Authorization system. (required)
• OPERATIONAL REQUIREMENTS - Identify the provisions for the release of wire transfers. (required)
• OPERATIONAL REQUIREMENTS - Notification of incoming wire transfers shall be made by email to the Director of Finance or another authorized City employee within one hour of the transaction and a written confirmation mailed to the City the same day of the transaction. Please indicate the time when these transfers can be available to be viewed on information reporting. (required)
• OPERATIONAL REQUIREMENTS - Provide information on the bank’s fraud protection and detection measures for ensuring the integrity of all City funds and transactions, such as: (required) —
  • Multi-Factor Authentication ("MFA")
  • Data encryption methods
  • Credential protection
  • Session management (pop-up windows, session time-outs, etc.)
  • Universal Payment Identification Codes (UPIC)
  • Transaction limits
  • Dual authorization
  • Back-office fraud detection and monitoring
  • Critical alert notifications
  • Advanced monitoring technology
  • Industry partnerships (anti-phishing, anti-trojan, fraud forensic data)
  • Law enforcement coordination
  • Artificial Intelligence ("AI") Monitoring
• OPERATIONAL REQUIREMENTS - Please describe the calculation used for your organization’s Earnings Credit Rate. (required)
• OPERATIONAL REQUIREMENTS - Please indicate how your Bank’s lockbox services work, and whether you can transfer the City’s current lockbox address to your lockbox service, or if the City would have to set up a new lockbox address. Please include information on how remittance information is available. (required)
• OPERATIONAL REQUIREMENTS - Please describe the Bank’s cyber security policies and practices in these areas: (required) —
  • Bank management’s awareness and continuing education regarding of threat environment
  • Business continuity management
  • Vendor Management (Outsourcing and third-party providers)
  • Payment systems
• OPERATIONAL REQUIREMENTS - Please provide an explanation of the earnings credit rate along with a list of minimum ledger and collected balances required to earn interest. Also list the number of maximum transactions that may occur in the accounts. (required)
• OPERATIONAL REQUIREMENTS - Please list the make, model, and age of the ATM machine that you would provide at City Hall. (required)
• OPERATIONAL REQUIREMENTS - Please confirm that the ATM machine accepts credit, debit and check cashing cards. (required)
• OPERATIONAL REQUIREMENTS - Please confirm that the ATM has connections and processing capabilities with at least three networks such as “Plus”, “Cirrus”, “Star”, etc., and list those networks. (required)
• OPERATIONAL REQUIREMENTS - Please confirm that the ATM machine will have a clearly marked (toll free), 24-hour phone number to call for user service issues and inquiries. (required)
• OPERATIONAL REQUIREMENTS - Please confirm that the ATM machine will have a systems management capability to immediately address/report maintenance and service issues. (required)
• OPERATIONAL REQUIREMENTS - Please list any exceptions that your Bank has to the terms listed in this RFP. Any exceptions not listed in this section will be invalid. (required)
• CUSTOMER SERVICE - Please attach resumes for the personnel who would be assigned to the City’s account. If specific personnel cannot be designated at this time, please provide a sample resume that demonstrates the personnel’s experience with government accounts, primary branch location and any awards or recognition for excellent customer service. Please include municipal references if possible. (required)
• CUSTOMER SERVICE - Please describe the process by which service problems can be resolved. (required) —

  •    What person or organizational unit is available for complaint or problem resolution?

  •    What has been the average time for resolution of minor complaint in the past two (2) years? 

• CUSTOMER SERVICE - Describe any after-hours support related to banking functions that is available to City staff. Please include days and times (including holidays) when such support is available and how City staff can access support after hours. (required)
• CUSTOMER SERVICE - If the branch servicing the City closes for any reason, how would the City be informed? (required)
• CUSTOMER SERVICE - Describe the type(s) of technical support that will be available to the City in the event of a software or website issue. (required) —
  • Describe technical support options during business hours
  • Describe any after-hours support related to banking functions that is available to City staff. Please and times (including holidays) when such support is available and how City staff can access support after hours.
• CUSTOMER SERVICE - How often have you experienced system/website issues or downtime in the last year? What has been the average time for resolution? (required)
• CUSTOMER SERVICE - Describe the process for alerting your customers if the website or software is down due to maintenance or technical issues. (required)
• CUSTOMER SERVICE - Who is your vendor who will conduct maintenance and repairs to the ATM machine? (required)
• CUSTOMER SERVICE - Please describe the process that the City should follow to report service issues with the ATM machine. (required)
• CUSTOMER SERVICE - What is the average response time once an ATM service issue has been reported? (required)
• IMPLEMENTATION PROCESS - Is software installation required for online banking services? (required)
• IMPLEMENTATION PROCESS - If the City changes from its current Depository Bank, what is the process and time frame for implementation? (required)
• IMPLEMENTATION PROCESS - How and when will training be offered to City staff in preparation for any transition? Training should include use of any new software and depository services. (required)
• VALUE ADDED PRODUCTS & SERVICES - Please describe any alternatives, enhancements, or improved methods of providing the services listed in this RFP.
• VALUE ADDED PRODUCTS & SERVICES - Please detail any additional fraud protection and detection measures or services not listed above that could be beneficial to the City of University Park.
• VALUE ADDED PRODUCTS & SERVICES - Please describe any additional banking products or services not specifically mentioned in this RFP that the Bank believes would be beneficial to the City
• Safekeeping Services —

  The questions in this section relate to the Safekeeping requirements in this RFP.

• BANK QUALIFICATIONS - Would safekeeping services be provided by the Respondent, or are these offered through a 3rd-party provider? (required)
• BANK QUALIFICATIONS - If safekeeping is to be provided by a 3rd party - please provide the name and address of the organization that would be assigned to this contract. Include the name of the branch manager, client contact, and hours of operation.
• BANK QUALIFICATIONS - If safekeeping is to be provided by a third party - tell us how long the Respondent and this safekeeper have worked together.
• BANK QUALIFICATIONS - Has the Safekeeper had any significant problems noted by regulatory agencies in the past sixty (60) months? If “yes”, please explain. (required)
• BANK QUALIFICATIONS - Please disclose if the Safekeeping organization is a party to any recent pending or settled litigation. Recent is defined as the past sixty (60) months. Information provided should include the litigation history, the subject and current status of the litigation. Proposals must also disclose any known pending litigation of any third-party partners. (required) —

  Respondents are cautioned that the City may use information obtained from other sources, including but not limited to social media and public websites as well as information submitted in the proposal when evaluating reputation and performance. Please be prepared to discuss any material information that the City may discover

• BANK QUALIFICATIONS - Please list three (3) to five (5) municipal references for whom your Bank is currently serving for Safekeeping services. Please include the reference contact’s name, position, organization name, phone number, and e-mail address. (required)
• OPERATIONAL REQUIREMENTS - Does this Safekeeper offer a secure mobile application? (required)
• OPERATIONAL REQUIREMENTS - If the answer to the previous questions was "yes", please describe what features are available from the app.
• OPERATIONAL REQUIREMENTS - Please describe the internal controls related to your online safekeeping software, website or system, including: (required) —
  • Multi-level security administration requirements (self-administration preferred)
  • Training of government’s system administrator for managing access
• OPERATIONAL REQUIREMENTS - Please describe your Safekeeping policies and procedures, especially in regard to the requirements listed in the RFP (required) —
  • All security transactions shall be executed delivery versus payment, (i.e. payment shall not be made until the security is received). 
  • The City requires safekeeping accounts that allow debits and credits to be made to City bank accounts. 
  • The Safekeeping Agent must have the capability of executing transactions on behalf of the City, through the Depository Trust Company (DTC) and Federal book entry security purchases and sales through the Federal Reserve Bank.  The City will hold the Safekeeping Agent responsible for carrying out all normal securities clearance and safekeeping transactions. 
  • Controls for securities clearance will be established by mutual agreement.
  • All charges for securities clearance and safekeeping, including fees passed on from the Federal Reserve Bank will be included on the account analysis statement and not deducted from each security settlement.  The City will pay these charges on a monthly basis.
  • A monthly report listing all securities held in safekeeping will issued to the City within two (2) business days after the end of each month.  This report must include settled and cleared activity, including security receipts, security calls, and upcoming known activity including maturities and interest payments. The report should also list all securities held in custody and include CUSIP, date acquired, par value, description, rate, maturity, principal, costs, the current market value, the date priced, and the method of pricing.
  • • The monthly report can be delivered via electronic format. If this is your intended method, include a sample of this document with your proposal.
• OPERATIONAL REQUIREMENTS - Do these policies change if Safekeeping is handled through a correspondent bank? If yes, please describe how. (required)
• OPERATIONAL REQUIREMENTS - A trade confirmation must be issued to the City within twenty-four (24) hours upon the Bank’s receipt of trade notification. Trade tickets sent via e-mail are acceptable methods of notification. Please describe your process for meeting this requirement. (required)
• OPERATIONAL REQUIREMENTS - A safekeeping confirmation for each security transaction will be issued to the City within two (2) business days of settlement. (required) —
  • Please describe your process for meeting this requirement.
  • The confirmation can be delivered via electronic format.  If this is your intended method, include a sample of this document with your proposal.
• OPERATIONAL REQUIREMENTS - Provide information on the Safekeeper’s fraud protection and detection measures for ensuring the integrity of all City funds and transactions, such as: (required) —
  • Multi-Factor Authentication ("MFA") (FOB keys, mobile tokens, OTP’s, etc.)
  • Data encryption methods
  • Credential protection
  • Session management (pop-up windows, session time-outs, etc.)
  • Universal Payment Identification Codes (UPIC)
  • Transaction limits
  • Dual authorization
  • Back-office fraud detection and monitoring
  • Critical alert notifications
  • Advanced monitoring technology
  • Industry partnerships (anti-phishing, anti-trojan, fraud forensic data)
  • Law enforcement coordination
  • SOC-1, Type 1 and Type 2 reports
• OPERATIONAL REQUIREMENTS - Please confirm that your Bank agrees to these terms: (required) —

  All supplemental agreements to the Safekeeping Services Contract must be approved as to both form and content by the City.  All supplemental agreements will be attachments to the Safekeeping Services Contract.

  The Safekeeping Services Contract shall provide that the City reserves the right to cancel the agreement at any time upon ninety (90) days prior written notice of its intent to terminate any agreement.

• OPERATIONAL REQUIREMENTS - Please list any exceptions that your Bank has to the Safekeeping terms listed in this RFP. Any exceptions not listed in this section will be invalid.
• CUSTOMER SERVICE - Please provide resumes for the personnel who would be assigned to the City’s account. If specific personnel cannot be designated at this time, please provide a sample resume that demonstrates the personnel’s experience with government accounts, primary location and any awards or recognition for excellent customer service. Please include municipal references if possible. (required)
• CUSTOMER SERVICE - Please describe the process by which service problems can be resolved. (required) —
  • What person or organizational unit is available for complaint or problem resolution?
  • What has been the average time for resolution of minor complaint in the past two (2) years?
• CUSTOMER SERVICE - If the Safekeeping branch servicing the City closes for any reason, how would the City be informed? (required)
• CUSTOMER SERVICE - Describe the type(s) of technical support that will be available to the City in the event of a software or website issue. (required) —
  • Describe technical support options during business hours
• CUSTOMER SERVICE - Describe any after-hours support related to safekeeping functions that is available to City staff. How often have you experienced system/website issues or downtime in the last year? What has been the average time for resolution (required)
• CUSTOMER SERVICE - Describe the process for alerting your customers if the website or software is down due to maintenance or technical issues. (required)
• CUSTOMER SERVICE - The City expects the Safekeeping Agent to give prompt notification of any settlement problems, including securities delivered where the instructions do not match or where instructions have not been provided by the City to the Safekeeping Agent. Please describe your process for meeting this requirement. (required)
• IMPLEMENTATION PROCESS - Is software installation required for safekeeping services? (required)
• IMPLEMENTATION PROCESS - If the City changes from its current Safekeeper, what is the process and time frame for implementation? (required)
• IMPLEMENTATION PROCESS - How and when will training be offered to City staff in preparation for any transition? Training should include use of any new software. (required)
• CHARGE BREAKDOWN ON CLEARING - Please describe your charge breakdown on clearing. (required)
• INCOME DISTRIBUTION - Please describe your method of calculating income distribution. (required)
• VALUE ADDED PRODUCTS & SERVICES - If not listed above, please detail any additional fraud protection and detection measures or services that could be beneficial to the City of University Park.
• VALUE ADDED PRODUCTS & SERVICES - Please describe any alternatives, enhancements, or improved methods of providing the services listed in this RFP.
• VALUE ADDED PRODUCTS & SERVICES - Please describe any additional products or services not specifically mentioned in this RFP that the Bank believes would be beneficial to the City.
• Index —

  Please use this section to upload your standard reports and documents as requested below.

• Sample Depository Contract (required)
• Sample Wire Transfer Agreement (required)
• Sample Third Party Custodial and/or Third-Party Collateral Agreement (if included) (required)
• Sample ATM Services Contract (required)
• Sample account analysis and monthly statement – Depository (required)
• Availability of funds schedule (required)
• Sample of daily balance report (required)
• New customer conversion procedures and applicable information (required)
• Daylight overdraft definition and policy (required)
• Proposed third party (City of University Park, the Bank, and the Federal Reserve Bank or the Federal Home Loan Bank) collateral agreement (required)
• Proposed automated clearinghouse agreement (required)
• Proposed controlled disbursement agreement (required)
• Proposed positive pay agreement (required)
• Proposed ACH blocks agreement (required)
• Proposed ATM Contract (required)
• Bank's non-disclosure agreement, if required for an on-site visit to the Bank’s regional operations center
• Any additional agreements that require City approval
• State Required Forms
• Conflict of Interest Questionnaire (required) —

  This document is required by the State of Texas. Please download the below documents, complete, and upload.

• State-Required Conditions (required) —

  Please download the below documents, complete, and upload.

• Prices good for: (required) —

  Example: 90 days

• Will there be a Pre-Bid Meeting? (required)
• Please state Contract Duration period: (required)
• Please state Contract Renewal period: (required)
• Is a Bid Bond: (required)

Questions & Answers