SLED Opportunity · NEW YORK · DESTINATION DUTCHESS
AI Summary
Destination Dutchess seeks a New York-based IT management partner to provide secure, proactive IT support and solutions for their nonprofit organization. This RFI gathers information ahead of a formal RFP, focusing on IT infrastructure, security, compliance, and support services.
Organization Background Dutchess Tourism, Inc, d.b.a. Destination Dutchess, a 501(c)(6) nonprofit, is the officially designated destination marketing organization (DMO) for Dutchess County, based in Poughkeepsie, NY. The organization works to bring tourism dollars to area businesses and our community by marketing and promoting the assets of Dutchess to the nation and the world. The organization seeks a New York-based IT management partner, ideally located within Dutchess County or Hudson Valley, that can provide strong, reliable, secure and proactive support and solutions. This RFI is intended to gather preliminary information about available IT services prior to issuing a formal RFP later this year. Responses to the RFI do not guarantee you are eligible for the RFP. RFI Timeline RFI Open: 5/19/2026 Questions Due: 5/22/2026 Responses Requested By: 5/29/2026 Current IT Ecosystem Nine-person team with regular offsite technology needs Secure hybrid storage environment with scalable capacity Licensed server infrastructure with backup and recovery capabilities Windows operating system Secure remote access for multiple authorized users Enterprise‑grade endpoint detection and response solution Continuous security monitoring and incident response Centralized identity services with multi‑factor authentication and access controls Fully managed network firewall services including ongoing firewall monitoring, maintenance, and policy management Enterprise email, document collaboration, and productivity platform Advanced email security with threat protection and encryption Disaster recovery testing conducted on a recurring, planned basis Procurement and set-up of desktop set-ups Support Unlimited support services (on-site and remote) Unlimited device support (after initial setup) Support and monitor unified communications and business telephone platform Connection to the website/domain for emails Security Compliance Manage compliance with applicable PCI DSS requirements, including annual compliance questionnaire Remediate any security vulnerabilities or issues identified during the annual security assessment of the credit card processing workstation (single PC). RFI Submission Checklist Confirm how you price your service (per user, flat rate, per device, etc.). Confirm whether you would anticipate any startup costs and if so, what for and approximately how much. Confirm the term and renewal of contracts. Please confirm the pricing range of fully supporting the IT needs given the current ecosystem. If upgrades are recommended, please share the cost of those upgrades. Given the current environment, please consider sharing any recommendations on changes or upgrades to improve security, user experience, efficiency, affordability, etc. Please include the cost to onboard and/or offboard a user, if not included. Please share the expected lead time to on board a new client. Consider that if we transition to a company, it will likely take place towards the end of the year. Please submit any questions by 5/22/2026 prior to submitting your response. Please submit your information electronically. **Solicitation Type**: RFI - Request for Information (Formal) **Source ID**: PU.AG.USA.2670977.C17398401 **Piggyback Contract**: No **Question Acceptance Deadline**: 05/22/2026 05:00 PM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Additional Bidding Instructions**: RFI Submission Checklist Confirm how you price your service (per user, flat rate, per device, etc.). Confirm whether you would anticipate any startup costs and if so, what for and approximately how much. Confirm the term and renewal of contracts. Please confirm the pricing range of fully supporting the IT needs given the current ecosystem. If upgrades are recommended, please share the cost of those upgrades. Given the current environment, please consider sharing any recommendations on changes or upgrades to improve security, user experience, efficiency, affordability, etc. Please include the cost to onboard and/or offboard a user, if not included. Please share the expected lead time to on board a new client. Consider that if we transition to a company, it will likely take place towards the end of the year. Please submit any questions by 5/22/2026 prior to submitting your response. Please submit your information electronically. **Owner Organization**: Non-profit **Solicitation Number**: RFI_FORMAL-0000000002 **Reference Number**: 0000424788 **Pricing**: In attached document **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bid Documents | Documents defining the proposal | Yes | No |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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