Eviction Legal Services

The City of Phoenix invites sealed offers for Eviction Legal Services.

The Effective Date of this Agreement will be upon final signature and recording by the City Clerk’s department.

The Commencement Date of this Agreement will be upon the Effective Date, whichever is later.

The term of this Agreement will be for 1 years, beginning on the Commencement Date, with 2-year options to extend, which may be exercised by the City in its sole discretion.

This solicitation is available through the City’s Procurement Portal. For technical support issues related to the City's Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance.  For other issues related to this solicitation please contact the procurement officer listed under Contact Information.

Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.  

Background

In the Phoenix area, eviction filings have surged to record highs with summer months (June, July, and August) experiencing unprecedented spikes. Phoenix alone experienced 39,697 eviction filings in the past year resulting in a 16% eviction filing rate, triple the national eviction filing rate of 5.3%. Since March of 2023, Maricopa County has led the nation in the number of eviction filings. For 2023, Maricopa County Justice Courts reported 83,172 eviction complaints filed, which was 135% compared to filings over an average year before the COVID-19 pandemic. According to County officials, evictions are up 21% in Maricopa County, and The Eviction Lab reports the number of evictions filed per 100 renter households over the past 12 months has risen to 15%. While landlords are represented 94% of the time, tenants have legal representation less than 1% of the time according to Maricopa County Justice Court data.

Being evicted can have devasting and long-term negative consequences for Phoenix tenants and may also result in a family not being eligible for subsidized housing until the rental judgement is paid. Evictions can also lead to a loss of employment, disruption of children’s education, dislocation from health care providers, loss of personal belongings, and in many cases, homelessness. Eviction actions in Arizona are expedited proceedings, so tenants are usually required to move out with only a few days’ notice. Low-income, often minority tenants find it incredibly difficult to find housing on such short notice.

While legal representation for tenants in the courtroom is critical, attorneys may also help arrive at alternative solutions outside the courtroom, such as fair negotiated settlements with landlords. Within Maricopa County, and Phoenix specifically, there are limited numbers of attorneys to handle eviction cases, and even fewer who represent tenants at no cost. Maricopa County Justice Courts are equally burdened with eviction cases that do not have tenant representation, as the fairness of an eviction process depends upon Courts requiring landlords to prove the elements of a case while still affording tenants an opportunity to defend against the allegations.

To preserve current and future housing opportunities and stability for low-income, vulnerable, and at-risk Phoenix residents, tenants need legal support and assistance to effectively navigate and level the playing field within the eviction justice system.

Project Details

• Reference ID: HSD-RFQu-26-071526
• Department: Human Services
• Department Head: Nichole Ayoola (Human Services Director)

Important Dates

• Questions Due: 2026-07-31T22:00:00.000Z

Evaluation Criteria

• General Information (50 pts) —

  Offeror shall provide one page with the following information:

  Full company name, address, phone number, and the name and email address of your contact person for the proposal. Do not include additional information.

• Tab 2 - Company Information (50 pts) —

  Offeror shall provide the following information:

  Narrative detail of company and company history

• Project Overview (150 pts) —
  • Provide a 1–2-page summary of how the agency will implement services outlined in the Scope of Work, prioritizing high-quality, no-cost legal representation, support services, and education for eviction related legal issues.
  • Specify which of the following services Offeror will provide: (i) full legal representation, (ii) limited representation, (iii) legal counsel and/or advice, (iv) mediation, and (v) post eviction legal support depending on assessment of need.
  • Include any existing or planned infrastructure and partnerships, marketing and outreach strategies, and a timeline for implementation.
• Approach and Methodology (250 pts) —
  • Share the agency’s proposed approach to providing eviction legal services, to include controls for quality, equity, and management of resources needed.
  • Provide a comprehensive description of what legal services will be provided, by whom, and how outcomes will be tracked and reported.
  • Describe how the agency will prioritize at-risk, underserved, and hard to reach communities and neighborhoods within Phoenix.
  • Provide context for how proposed services will be determined, as well as the ability to meet urgent and required timelines.
  • Explain how services will be made accessible to low-income, vulnerable populations with very limited transportation and technology means.
  • Indicate the number of attorneys, paralegals, etc. available to provide eviction legal services under this contract, and your capacity to keep pace with tenant needs within Phoenix.
• Experience and Expertise (200 pts) —
  • Describe your agency’s history and current experience in delivering eviction legal services as outlined in the Scope of Work, within the City of Phoenix.
  • Share your agency’s expertise in relevant areas of eviction law, including alternative outside courtroom interventions.
  • Describe the credentials and experience of the attorneys who will be delivering services, including a demonstration that all professionals involved in providing services under this contract have the appropriate professional licenses and are in good standing with any applicable oversight agencies or professional organizations.
  • Provide any information on your agency or office’s commitment to affirmative action and/or diversity equity and inclusion.
  • Provide three (3) references pertaining to eviction legal services provided that reflect the quality and reliability of the assigned attorneys or firm's services. 
• Marketing and Outreach (75 pts) —
  • Provide an outline, resources to be developed, and timeline for how the agency will market eviction legal services to the Phoenix community.
  • Describe what ongoing outreach will be conducted to ensure communities in need are aware eviction legal services are available, including highest eviction rate areas.
  • Share how the agency will ensure equity and cultural competency when communicating access and availability of these services.
• Price Proposal (100 pts)
• Project Budget (50 pts) —
  • Provide a detailed account and explanation for all costs associated with providing the requested services. Present the costs in a clear and coherent format.
  • For each budget category, explain why the costs are necessary for successful project implementation, how the costs were determined reasonable, and are the costs 100% allocable for this project or shared with other activities.
• Cost of Services (75 pts) —
  • Provide a fee schedule for eviction legal services listed in the Scope of Work and explain the reasonableness and transparency of the proposed fees.
  • Demonstrate that the proposed fee schedule and other miscellaneous chargeable expenses are reasonable according to industry standards, years of experience, and geographic area to be served.

Submission Requirements

• Pricing Proposal Template (required) —

  Please download the below documents, complete, and upload.

• PAYMENT TERMS & OPTIONS: Vendors must choose an option, if a box is not checked, the City will default to 0% - net 45 days: (required)
• Prompt Payment Discount —

  ______% - 30 days or 0% – 45 days 

  If none is specified, the City will default to 0% - net 45 days.

• Will you be providing any additional Pricing Proposal information? (required)
• Please upload additional Pricing Proposal information here (required)
• Emergency 24-Hour Service Contact (required) —

  Please provide a full contact name, telephone number, alternate contact, and their phone number. 

• Place of Business (required) —

  Bidder’s place of business will be an award factor in order to minimize the City’s transportation and handling costs. If additional service locations are available or if different from the address in the Offer Section, enter below:

• Is the respondent a member of the Arizona Bar Association (required) —

  Please provide proof of membership.

• Vendor Licensed to Practice Law in the State of Arizona (required) —

  Please upload a copy of your current license.

• References (required) —

  Please download the below documents, complete, and upload.

• FTA - Federal Certifications (required) —

  Please download the below documents, complete, sign, and upload.

  Failure to submit the signed FTA - Federal Certifications may deem your offer non-responsive and result in disqualification from further consideration.

• Financial Responsibility Questionnaire (required) —

  Please download the below documents, complete, and upload.

• Forms EO1, EO2, EO3 - Disadvantaged Business Enterprise - Neutral (DBE- N) Program (required) —

  Please download the below documents, complete, and upload.
  
  Submittals that do not have these forms completed and signed, including the supporting documentation required by EO2-300, may be deemed non-responsive.  A non-responsive submittal may be disqualified from further evaluation.

• Certification Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion (required) —

  Please download the below documents, complete, sign, and upload.

  Failure to submit a signed Certification Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion will deem your offer non-responsive and result in disqualification from further consideration. 

• Heat Safety Compliance (required) —

  Please download the below documents, complete, sign, and upload.

  Failure to submit a signed Heat Safety Compliance will deem your offer non-responsive and result in disqualification from further consideration.

• Can you confirm you can comply with both the Punchout Catalog Impregnation requirements outlined in the Special Terms and Conditions and the SAP Open Catalog Interface technical requirements listed under the Attachments tab? (required)
• Has your organization implemented a privacy program that covers privacy risk across all operations, services, projects, programs and systems that process personal data? (required)
• Does your organization have an incident/breach escalation and response plan? (required)
• Has your organization experienced any reportable privacy or security breaches within the last 2 years? (required)
• Qualifications (required)
• Sensitive Security Information Acknowledgement Form (required) —

  Please download the below documents, complete, sign, and upload.

  Failure to submit a signed Sensitive Security Information Acknowledgement Form may deem your offer non-responsive and result in disqualification from further consideration.

• Offer (required) —

  Please download the below documents, complete, sign, and upload.

  Failure to submit a signed Offer Page will deem your offer non-responsive and result in disqualification from further consideration.

• Conflict of Interest and Transparency (required) —

  Please download the below documents, complete, sign, and upload.

  Failure to submit a signed Conflict of Interest and Transparency form will deem your offer non-responsive and result in disqualification from further consideration.

• Please confirm that all required documents have been duly signed and uploaded, including but not limited to: the Offer Page, Conflict of Interest and Transparency, and any other mandatory forms requiring signature. (required) —

  Failure to submit all required signed documents may deem our offer non-responsive and result in disqualification from further consideration.

• Department Name(s) (required) —

  Select from one of the following Department Names to insert department-specific provisions and/or attachments.

• Description (required) —

  Enter the description of the procurement here in lowercase.

• Pricing Proposal (required)
• Will Delivery be a factor in determining award? (required) —

  Selecting "Yes" will insert the Delivery provision into the Instructions section.

  Delivery

  Delivery is an important consideration and will be a factor in determining the award. A delivery time after receipt of order (ARO) must be stated in definite terms. Should there be variations in delivery times by item, the submittal should be clear concerning these variations.

• RFQu Response Max # of Pages (required) —

  Please enter the maximum number of pages that an Offeror should submit for an RFQu response.

• Include Pre-Award Qualifications Instructions to Offeror? (required) —

  Selecting "Yes" will insert the Pre-Award Qualifications provision into the Instructions section.

• Number of Years in Operation (required) —

  Enter the number of years an Offeror must have been in operation.

• Will a Site Inspection be conducted? (required) —

  Selecting "Yes" will insert the Site Inspection provision into the Instructions section.

• BONDS —

  Select if appropriate.

  Discuss with your supervisor and attorney the standard bonds for your scope. It may depend on the cost and type of project as to whether bonds are advisable.

• Performance Bond Amount (required) —

  Enter the Performance Bond percentage or dollar amount.

  Example: 10% or $1,000.00

• Solicitation Bond Percentage (required) —

  Enter the Solicitation Bond percentage.

  Example: 10%

• Payment Bond - Required By (Number of Days) (required) —

  Enter the number of days the Payment Bond is required after notice award.

  Example: 7

• Payment Bond - City Retention of Surety (in Days) (required) —

  Enter the number of days the City will retain a surety if submitted in a form other than a bond.

  Example: 7

• Include Professional Services Terms and Conditions? (required)
• SPECIAL TERMS AND CONDITIONS (required) —

  This is a list of the Special Terms and Conditions sections available to add to a document. Select all that are applicable.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• FOB Options (required) —

  Select the option(s) appropriate for this document.

• Destination Address(es) (required) —

  Enter the destination address(es) where delivery should be made.

  Example: 251 W Washington St, Flr 8, Phoenix, AZ 85003

• Delivery Timeframe (Hours Range) (required) —

  Enter the delivery timeframe (hours range).

  Example: between the hours of 8:00 a.m. and 2:00 p.m.

• Delivery Contact Phone Number (required) —

  Enter the delivery contact's phone number.

  Example: (602) 555-1234

• Price Options (required) —

  Select the option(s) appropriate for this document.

• Fixed Price Term (required) —

  Enter the fixed price term (years, months, or days) in lowercase.

  Example: one-year, or six-months, or ninety-days

• Catalog Price Adjustment - Number of Copies (required) —

  Enter the number of copies of a revised price list that will be required to be submitted with a price adjustment request.

  Capitalize the first letter of the first word.

  Example: One

  If this is not a requirement, this question may be skipped by typing N/A.

• SPECIAL TERMS AND CONDITIONS (APPLICABLE TO MOST AGREEMENTS) (required) —

  Options should be applicable to most agreements. Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this solicitation. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• Method of Payment - Frequency (If periodic invoicing is applicable) (required) —

  Enter the frequency of payment in lowercase.

  Example: one-year, or six-months, or ninety-days

  If this is not a requirement, this question may be skipped by typing N/A.

• Delivery Date (required) —

  Please enter the date that delivery is required by.

  Example: March 1, 2022.

  If this is not a requirement, this question may be skipped by typing N/A.

• MISCELLANEOUS OPTIONAL ITEMS —

  Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• Liquidated Damages Amount (required) —

  Enter the dollar amount of the liquidated damages to be collected.

  Note: Consult with your Procurement Manager and the Department to determine the appropriate amount.

  Example: $50.00

  If this is not a requirement, this question may be skipped by typing N/A.

• Procurement Reports - Frequency (required) —

  Enter the frequency with which the Contractor should submit procurement reports.

  Example: monthly, quarterly, yearly

  If this is not a requirement, this question may be skipped by typing N/A.

• Procurement Reports - Day of the Month Due (required) —

  Enter the day of the month that procurement reports are due from the Contractor.

  Example: 15th

  If this is not a requirement, this question may be skipped by typing N/A.

• Warranty - Repair Response Time (required) —

  Enter the reasonable number of hours or days (in lowercase) within which a Contractor should respond. If you are unsure, please consult with the Department.

  Example: four hours or one business day

  If this is not a requirement, this question may be skipped by typing N/A.

• Warranty - Term (required) —

  Enter the minimum period of years (in lowercase) from the date of acceptance by the City that a Contractor's warranty should be fully guaranteed.

  Example: two

  If this is not a requirement, this question may be skipped by typing N/A.

• GENERALLY PERTAINING TO MATERIALS —

  Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• Equipment Installation Property Address(es) (required) —

  Enter the property address(es) where equipment shall be installed.

  If this is not a requirement, this question may be skipped by typing N/A.

• Training - Duration (required) —

  Enter the required duration in hours/days (in lowercase) of onsite training to be provided by the Contractor.

  Example: eight hours

  If this is not a requirement, this question may be skipped by typing N/A.

• Training - Number of Staff to be Trained (required) —

  Enter the minimum number of staff / City personnel to be trained (in lowercase) to assure proper operation and utilization of the equipment.

  Example: three

  If this is not a requirement, this question may be skipped by typing N/A.

• GENERALLY PERTAINING TO SERVICES —

  Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• GENERALLY PERTAINING TO ENVIRONMENTAL/SAFETY —

  Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• GENERALLY PERTAINING TO VEHICLE/FLEET —

  Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• Warranty - Fleet Services - Labor Reimbursement (required) —

  Enter the current warranty hourly labor reimbursement rate.

  Example: $70.00

  If this is not a requirement, this question may be skipped by typing N/A.

• Warranty - Fleet Services (required) —

  Enter the minimum of years, hours, and miles that vehicles supplied shall be fully warranted by the manufacturer against mechanical and electrical defects.

  Example: three years, 200 hours, and 36,000 miles

  If this is not a requirement, this question may be skipped by typing N/A.

• GENERALLY PERTAINING TO WATER SERVICES —

  Select as appropriate.

  Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

  Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

• Include Federal Contract Clauses - Housing HUD Specific? (required)
• Include Federal Contract Clauses - Public Transit FTA Specific? (required)
• Include Federal Contract Clauses - DBE-N Program Requirements? (required)
• Include Special Program - Supplemental Terms and Conditions? (required)
• Special Program - Supplemental Terms and Conditions (required)
• DEFENSE AND INDEMNIFICATION (required) —

  LAW DEPARTMENT APPROVED INDEMNIFICATION LANGUAGE

  (Revised August 2020)

  If applicable, Environmental Services Contracts and Technology Software/Hardware Contracts selections shall be used in addition to the appropriate Indemnification clause.

• INSURANCE SPECIFICATIONS BY CONTRACT TYPE (required) —

  Choose the best and most comprehensive option based on the contract type.

  If additional insurance policies are required or if you have questions as to whether additional insurance policies are required, please consult with Finance Risk Management and the Law Department.

• Construction, Engineering & Design Contracts (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Professional Services Contracts (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Services Contracts (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Crime Insurance (or Fidelity Bond) —

  Enter the Crime Insurance (or Fidelity Bond) amount.

  Example: $250,000

  If this is not a requirement, this question may be skipped.

• Commercial Lease / Rental Agreements (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Use of City Premises (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Commodity Purchase Contracts (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Environmental Services & Consulting Contracts (required) —

  Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

• Insurance-related Communications (required) —

  Please enter the mailing and/or email address that insurance-related communications/documents should be sent.

  Example: City of Phoenix Finance Department, Procurement Division, 251 W Washington Street, Phoenix, AZ 85003 OR procurement@phoenix.gov

• Is this solicitation/contract for technology? (required)
• Will the vendor’s solution or staff process, store, transmit, or have access (including view-only or support access) to City personal data at any point (e.g., in a vendor-hosted/SaaS system, logs, backups, integrations, or remote support)? (required)
• Is punchout catalog integration a viable option for this contract? (required) —

  Includes Punchout Catalog Integration clause in the Special Terms and Conditions section

• Submittals Section
• Offer In Effect Period (required) —

  Enter the number of calendar days from the opening date that an offer will remain in effect.

  Example: 180

• Do you anticipate receiving catalogs and/or price lists? (required)
• Catalogs and/or Discount from Published Price List (required)
• Additional Quantities —

  Enter the date prior to which additional quantities may be requested from the Contractor.

  Example: May 25, 2025