Active SLED Opportunity · COLORADO · CITY OF ASPEN
AI Summary
City of Aspen seeks proposals for Salesforce database maintenance services for the Aspen Pitkin County Housing Authority's HomeTrek platform. The RFP includes virtual pre-proposal conference and focuses on platform maintenance, modernization, and integration improvements.
The purpose of this Request for Proposals (RFP) is to solicit professional salesforce database maintenance services for the Aspen Pitkin County Housing Authority’s salesforce database, HomeTrek™. The Aspen Pitkin County Housing Authority, or APCHA (pronounced App-cha), is seeking proposals from qualified vendors to maintain APCHA’s HomeTrek platform for the Authority on behalf of the City of Aspen and Pitkin County. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2143.C15144676 **Piggyback Contract**: No **Question Acceptance Deadline**: 04/22/2026 01:59 AM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic or Physical Bid Submission **Owner Organization**: City of Aspen **Solicitation Number**: 2026-127 **Reference Number**: 0000417813 **Pricing**: Lump sum **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bid Documents | Documents defining the proposal | No | No | **Pre-Bidding Events**: Event Type: Prebid Conference | Attendance: Recommended | Event date: 04/07/2026 12:00 PM EDT | Location: Microsoft Teams (link below) | Event Note: A pre-proposal conference will be held virtually via Microsoft Teams, at 10 a.m., April 7, 2026. Attendance at the pre-proposal conference is not mandatory. https://teams.microsoft.com/meet/24491145411331?p=tSVhTiDCZzWYM5H1Fw Meeting ID: 244 911 454 113 31 Passcode: fU7Mh2NT **Questions and Answers**: - Q1 Arrow Right Question: Security compliance Dear Team, Our company holds ISO 27001 certification and has successfully completed a SOC 2 audit. The official SOC 2 report is currently being finalized by the auditor and will be provided once available (about 2 months). Could you please confirm if this is acceptable for participation in this tender? Answer: Answered in Addendum 1 03/30/2026 04:24 AM EDT 03/30/2026 12:24 PM EDT - Q2 Arrow Right Question: Onshore Systems Q&A 1. Beyond ongoing maintenance, does APCHA have plans for future platform modernization, data integration improvements, or system expansion? 2. Are there current challenges with data integration between HomeTrek and external systems (e.g., payment systems, document storage, reporting tools)? 3. Is there interest in improving reporting, analytics, or real-time dashboards beyond current Salesforce capabilities? 4. How frequently are enhancements versus maintenance requests expected (percentage split)? 5. Are there known performance bottlenecks or technical debt areas within Apex, triggers, or workflows that need prioritization? 6. Does APCHA anticipate future migration to additional cloud services or expansion of integrations beyond Salesforce? 7. What are the expected SLAs for response and resolution times across priority levels? 8. Will the selected vendor be expected to provide architectural recommendations and long-term system optimization guidance? 9. How does the City prioritize security compliance (SOC2, data governance, audit logging) in vendor evaluation? 10. Is there an opportunity for vendors to propose improvements to the current system architecture as part of their response? Answer: Answered in Addendum 2 03/30/2026 01:10 PM EDT 04/08/2026 05:59 PM EDT
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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