Active SLED Opportunity · GEORGIA · CITY OF ATLANTA

    IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

    Issued by City of Atlanta
    citySource SoughtCity of AtlantaSol. 300002197026418
    Open · 5d remaining
    DAYS TO CLOSE
    5
    due Aug 10, 2026
    PUBLISHED
    Jul 22, 2026
    Posting date
    JURISDICTION
    City of
    city
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    City of Atlanta's Department of Aviation seeks to enhance its Customer Experience Data Platform using AI and ML to analyze passenger feedback and operational data, improving service delivery and passenger satisfaction.

    Opportunity details

    Solicitation No.
    300002197026418
    Type / RFx
    Source Sought
    Status
    active
    Level
    city
    Published Date
    July 22, 2026
    Due Date
    August 10, 2026
    NAICS Code
    541512AI guide
    Jurisdiction
    City of Atlanta
    State
    Georgia
    Agency
    City of Atlanta

    Description

    The Department of Aviation is seeking to enhance its Customer Experience Data Platform that collects, analyzes, and visualizes passenger feedback and operational data from multiple channels. By leveraging AI and machine learning (ML), the platform will transform real-time data into intelligence that enhances service delivery, operational efficiency, and passenger satisfaction, aligning with ATL’s strategic goal of setting the global standard for customer experience.

    Key dates

    1. July 22, 2026Published
    2. August 10, 2026Responses Due

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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