Active SLED Opportunity · GEORGIA · CITY OF ATLANTA
AI Summary
City of Atlanta's Department of Aviation seeks to enhance its Customer Experience Data Platform using AI and ML to analyze passenger feedback and operational data, improving service delivery and passenger satisfaction.
The Department of Aviation is seeking to enhance its Customer Experience Data Platform that collects, analyzes, and visualizes passenger feedback and operational data from multiple channels. By leveraging AI and machine learning (ML), the platform will transform real-time data into intelligence that enhances service delivery, operational efficiency, and passenger satisfaction, aligning with ATL’s strategic goal of setting the global standard for customer experience.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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