IT End-user Support, Asset Management, and IT Equipment Warehousing Services

Solicitation No.

8891515255

Type / RFx

RFP

Status

Active

Level

county

Published Date

May 7, 2026

Due Date

June 18, 2026

NAICS Code

541512AI guide

Jurisdiction

Dallas County

State

Texas

Agency

Dallas County

The purpose of this request for proposal (RFP) is to establish a five-year-term service price agreement, with a one-year renewal option, and to invite qualified vendors to submit a proposal to provide end-user support services, asset management, and IT equipment warehousing services across Dallas County. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2438.C18536251 **Piggyback Contract**: No **Question Acceptance Deadline**: 05/20/2026 01:00 PM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic or Physical Bid Submission **Solicitation Number**: 2026-027-7112 **Reference Number**: 0000423301 **Pricing**: Item Based **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Complete proposal submission | Attach completed proposal here | Yes | No | | Mandatory SBE Forms | Attach completed SBE forms here | Yes | No | | 2026 W-9 | 2026 W-9 signed | Yes | No | | Letters of reference | Letters of reference | Yes | No | | Exceptions or Additional Documents | Please submit any additional documents | No | No | | Pricing Sheet | Attach completed pricing spreadsheet here | Yes | No | **Pre-Bidding Events**: Event Type: Prebid Conference | Attendance: Recommended | Event date: 05/19/2026 11:00 AM EDT | Location: Microsoft Teams Meeting (online) | Event Note: Microsoft Teams Meeting (online) Join: https://teams.microsoft.com/meet/280808358717031?p=Go4djupUFUbByreKBH Meeting ID: 280 808 358 717 031 Passcode: 2nz6eG7k Dial in by phone +1 469-208-1731,,104134944# United States, Carrollton Find a local number Phone conference ID: 104 134 944# **Line Items**: | No | Description | UOM | Qty | |---|---|---|---| | No Description UOM Qty | | 1 Year 1 - Transition plan Brand Preference Not Applicable - Service Item Dollar 1 2 Year 1 - End User Support Brand Preference Not Applicable - Service Item Dollar 1 3 Year 1 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item Dollar 1 4 Year 1 - Asset Management Brand Preference Not Applicable - Service Item Dollar 1 5 Year 1 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item Dollar 1 6 Year 1 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item Dollar 1 7 Year 1 - Other Cost and fees Brand Preference Not Applicable - Service Item Dollar 1 8 Year 2 - Transition plan Brand Preference Not Applicable - Service Item Dollar 1 9 Year 2 - End User Support Brand Preference Not Applicable - Service Item Dollar 1 10 Year 2 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item Dollar 1 11 Year 2 - Asset Management Brand Preference Not Applicable - Service Item Dollar 1 12 Year 2 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item Dollar 1 13 Year 2 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item Dollar 1 14 Year 2 - Other Cost and fees Brand Preference Not Applicable - Service Item Dollar 1 15 Year 3 - Transition plan Brand Preference Not Applicable - Service Item Dollar 1 16 Year 3 - End User Support Brand Preference Not Applicable - Service Item Dollar 1 17 Year 3 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item Dollar 1 18 Year 3 - Asset Management Brand Preference Not Applicable - Service Item Dollar 1 19 Year 3 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item Dollar 1 20 Year 3 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item Dollar 1 21 Year 3 - Other Cost and fees Brand Preference Not Applicable - Service Item Dollar 1 22 Year 4 - Transition plan Brand Preference Not Applicable - Service Item Dollar 1 23 Year 4 - End User Support Brand Preference Not Applicable - Service Item Dollar 1 24 Year 4 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item Dollar 1 25 Year 4 - Asset Management Brand Preference Not Applicable - Service Item Dollar 1 26 Year 4 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item Dollar 1 27 Year 4 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item Dollar 1 28 Year 4 - Other Cost and fees Brand Preference Not Applicable - Service Item Dollar 1 29 Year 5 - Transition plan Brand Preference Not Applicable - Service Item Dollar 1 30 Year 5 - End User Support Brand Preference Not Applicable - Service Item Dollar 1 31 Year 5 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item Dollar 1 32 Year 5 - Asset Management Brand Preference Not Applicable - Service Item Dollar 1 33 Year 5 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item Dollar 1 34 Year 5 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item Dollar 1 35 Year 5 - Other Cost and fees Brand Preference Not Applicable - Service Item Dollar 1 36 Optional 1 year renewal - Transition plan (If applicable) Brand Preference Not Applicable - Service Item Dollar 1 37 Optional 1 year renewal - End User Support Brand Preference Not Applicable - Service Item Dollar 1 38 Optional 1 year renewal - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item Dollar 1 39 Optional 1 year renewal - Asset Management Brand Preference Not Applicable - Service Item Dollar 1 40 Optional 1 year renewal - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item Dollar 1 41 Optional 1 year renewal - Special Projects /Optional Services Brand Preference Not Applicable - Service Item Dollar 1 42 Optional 1 year renewal - Other Cost and fees Brand Preference Not Applicable - Service Item Dollar 1 | 1 | Year 1 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | 2 | Year 1 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | 3 | Year 1 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | 4 | Year 1 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | 5 | Year 1 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | 6 | Year 1 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | 7 | Year 1 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | 8 | Year 2 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | 9 | Year 2 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | 10 | Year 2 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | 11 | Year 2 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | 12 | Year 2 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | 13 | Year 2 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | 14 | Year 2 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | 15 | Year 3 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | 16 | Year 3 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | 17 | Year 3 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | 18 | Year 3 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | 19 | Year 3 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | 20 | Year 3 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | 21 | Year 3 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | 22 | Year 4 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | 23 | Year 4 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | 24 | Year 4 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | 25 | Year 4 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | 26 | Year 4 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | 27 | Year 4 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | 28 | Year 4 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | 29 | Year 5 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | 30 | Year 5 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | 31 | Year 5 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | 32 | Year 5 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | 33 | Year 5 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | 34 | Year 5 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | 35 | Year 5 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | 36 | Optional 1 year renewal - Transition plan (If applicable) Brand Preference Not Applicable - Service Item | Dollar | 1 | 37 | Optional 1 year renewal - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | 38 | Optional 1 year renewal - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | 39 | Optional 1 year renewal - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | 40 | Optional 1 year renewal - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | 41 | Optional 1 year renewal - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | 42 | Optional 1 year renewal - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | | | 1 | Year 1 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | | 2 | Year 1 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | | 3 | Year 1 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 4 | Year 1 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | | 5 | Year 1 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | | 6 | Year 1 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | | 7 | Year 1 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | | 8 | Year 2 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | | 9 | Year 2 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | | 10 | Year 2 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 11 | Year 2 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | | 12 | Year 2 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | | 13 | Year 2 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | | 14 | Year 2 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | | 15 | Year 3 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | | 16 | Year 3 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | | 17 | Year 3 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 18 | Year 3 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | | 19 | Year 3 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | | 20 | Year 3 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | | 21 | Year 3 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | | 22 | Year 4 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | | 23 | Year 4 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | | 24 | Year 4 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 25 | Year 4 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | | 26 | Year 4 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | | 27 | Year 4 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | | 28 | Year 4 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | | 29 | Year 5 - Transition plan Brand Preference Not Applicable - Service Item | Dollar | 1 | | 30 | Year 5 - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | | 31 | Year 5 - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 32 | Year 5 - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | | 33 | Year 5 - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | | 34 | Year 5 - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | | 35 | Year 5 - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 | | 36 | Optional 1 year renewal - Transition plan (If applicable) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 37 | Optional 1 year renewal - End User Support Brand Preference Not Applicable - Service Item | Dollar | 1 | | 38 | Optional 1 year renewal - End User Support L2 (After hours) Brand Preference Not Applicable - Service Item | Dollar | 1 | | 39 | Optional 1 year renewal - Asset Management Brand Preference Not Applicable - Service Item | Dollar | 1 | | 40 | Optional 1 year renewal - Information Technology (IT) Warehouse Brand Preference Not Applicable - Service Item | Dollar | 1 | | 41 | Optional 1 year renewal - Special Projects /Optional Services Brand Preference Not Applicable - Service Item | Dollar | 1 | | 42 | Optional 1 year renewal - Other Cost and fees Brand Preference Not Applicable - Service Item | Dollar | 1 |

1. May 7, 2026Published
2. June 18, 2026Responses Due