Active SLED Opportunity · OHIO · METROPARKS TOLEDO
AI Summary
Metroparks Toledo seeks a three-year contract for comprehensive IT managed services including 24/7 network monitoring, help desk support, cybersecurity assessments, disaster recovery planning, and ongoing IT staff support with fixed pricing and annual evaluations for renewal.
THE SCOPE OF WORK consists of strategic analysis, planning, and system design; documentation and recordkeeping in accordance with professional standards; help desk services and support management; preventative maintenance and performance tuning; continuous network and device monitoring; on-site and remote technical assistance; 24/7 break/fix repair services for hardware and software; execution of daily administrative IT functions; configuration updates and change management; hardware and software upgrades; cybersecurity assessments, including penetration testing; management of inventory; IT oversight and support coordination; and development of a long-term technology plan. Pre-Bid Meeting Information: No Online Q&A: Yes Location Information: Department: Planning and Construction Address: 6101 Fallen Timbers LaneMaumee, Ohio43537 County: Lucas License Requirements: Insurance Carrier’s Certificate Other Details: The Bidder shall deliver continuous (24/7) monitoring of all Wide Area Network (WAN) components, Internet services, wireless controllers, Local Area Network (LAN) infrastructure, and servers. System alerts and issue notifications shall be proactively communicated to the Bidder's designated response personnel without requiring a formal support request from Metroparks Toledo. The Bidder shall identify and report disruptions affecting WAN and Internet circuits directly to the applicable service providers, shall monitor internet connectivity, and shall initiate and manage all communications with the Internet Service Provider (ISP) during outages; including opening tickets, escalating issues, and providing status updates to Metroparks Toledo until full service restoration is confirmed. Additionally, the Bidder shall furnish disaster recovery planning procedures Notes: Metroparks views this engagement as the provision of ongoing IT support staff through a structured agreement as follows:• A three-year contract.• Annual service satisfaction evaluation for potential renewal for years two and three.• A firm, fixed price for the full scope of services.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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