Active SLED Opportunity · ARIZONA · CITY OF PHOENIX
AI Summary
City of Phoenix seeks proposals for fixed-route transit operations and maintenance services at North and South Transit Facilities, managing a fleet of 347 buses over 36 routes with a 5-year contract starting July 2027, including facility support, safety programs, and staffing management.
The City of Phoenix invites sealed offers for provide fixed-route transit operations, maintenance, and facility support services for the city.
The Effective Date of this Agreement will be upon final signature and recording by the City Clerk’s department.
The Commencement Date of this Agreement will be on July 1, 2027.
The term of this Agreement will be for 5 years, beginning on the Commencement Date, with one two-year option, which may be exercised by the City in its sole discretion.
This solicitation is available through the City’s Procurement Portal. For technical support issues related to the City's Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information.
Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.
Approximately 70 percent of Phoenix’s fixed-route bus services operates out of two primary facilities: the North the South Transit Facilities. Together, these facilities support a combined fleet of 347 buses, including 131 buses operating out of the North facility and 216 buses out of the South facility. Transit services at these facilities include 27 local routes, six RAPID routes, and three Neighborhood Circulators.
The North Transit Facility houses transit fleet vehicles, as well as various buildings for the contractor to use for administration and operations, including vehicle maintenance, facility maintenance, bus fueling, and bus washing. The South Transit Facility also houses vehicles and provides operations and vehicle maintenance facilities, as well as serving as the contractor’s main administrative offices, safety and training rooms, and bus and road supervisor dispatching.
The joint fleet from these yards provides service on 36 routes throughout the region, comprising approximately 15 million service miles per year and serving an average of two million passengers per month. The routes operated under the current contract include some of the region’s busiest, including Route 19 (19th Avenue), Route 35 (35th Avenue), Route 50 (Camelback Road), and Route 70 (24th Street/Glendale Avenue). The current contractor employs approximately 985 local staff to operate, maintain, and administer this contract on behalf of the City.
| Event | Date | Location |
|---|---|---|
| Site Visit | 2026-08-10T15:00:00.000Z | 1st Location - South Transit Facility - 2225 W. Lower Buckeye Rd. Phoenix, AZ 85009 2nd Location - North Transit Facility - 2010 W Desert Cove Ave, Phoenix, AZ 85029 |
Describe the Offeror’s ability to perform the Scope of Work, including a description of the Offeror’s operations and maintenance capability and its methods and resources to perform the Scope of Work, including all work pertaining to the CITY’s new low/zero emission vehicles. This should address any strategies or concepts the Offeror may have for implementing innovations, enhancing service quality, reducing costs, or otherwise improving the productivity and performance of the services requested.
SOW Section Reference -5.3.3
Describe the Offeror’s proposed vehicle maintenance program for CITY-provided transit vehicles. The description should outline the offeror’s approach to preventive and corrective maintenance, quality assurance plan, emergency and standard repair procedures, upkeep of all on-board systems, and the interior and exterior cleaning including graffiti abatement. The Offeror should also explain how its maintenance practices will meet all required standards, including adherence to OEM guidelines, and compliance with CITY expectations.
SOW Section Reference -SOW Section 5.8
Describe the Offeror’s approach to safety, including how it will implement and manage its safety program; comply with all applicable laws, regulations, and required written plans; investigate and report accidents and incidents; and train all personnel. The description should also address safety practices for bus operators, supervisors, mechanics, and service island/utility personnel. The Offer should also describe its risk-control and safety program elements and demonstrate an understanding of the FTA’s Public Transportation Agency Safety Plan (PTASP) requirements.
SOW Section Reference -SOW Section 5.15
Describe Offeror’s experience in administering and negotiating collective bargaining agreements, including agreements under the 49 U.S.C. Sec. 5333(b), commonly known as 13(c), and its predecessor provisions.
SOW Section Reference -5.31.2
Describe your method of approach on how all transition and start-up tasks will be completed before commencement of service as well as how the Scope of Work will be performed. Provide a comprehensive, detailed implementation schedule. The plan must include a detailed chronology/calendar and explanation of all major milestones. It must also include all the key elements, resources, activities and procedures including but not limited to:
(a) guarantee uninterrupted services
(b) occupy the CITY-owned facility
(c) assume control of the existing revenue fleet, and
(d) effectuate the transition of eligible incumbent personnel to a new employer (if necessary).
Describe the proposed management structure, including an organizational chart. Key personnel must be designated and identified. A description of these key positions is included in Scope of Work -Section 5.23. The following is a list of personnel the CITY believes are key to this project:
• General Manager
• Operations Manager
• Maintenance Manager
• Safety and Training Manager
• Environmental Manager
• Information Technology Specialist
a) Provide a summary of the qualifications and background of each staff member identified above as key personnel. Provide a description of which required duties will be assigned to each of the proposed staff and how their time will be split between each of the duties. If subcontractors are to be used, describe the arrangement as well as their role in the project.
b) Include resumes for each of the key personnel mentioned above.
SOW Section Reference – 5.23.2 – 5.23.7
2. Include the Offeror’s comprehensive staffing plan, including the number and identification (by title, position, or job classification) of personnel the Offeror intends to utilize to provide the services at each facility to ensure safe, reliable and compliant service delivery:
a. List the individuals qualified to operate and maintain all vehicles, equipment, and systems, including the various available or required technology solutions, including but not limited to:i. scheduling software;
ii. fareboxes;
iii. destination signs;
iv. CAD/AVL.
SOW Section Reference – SOW Section 5.4.6 - 5.4.11 & 5.4.17
Describe the Offeror’s plan for staffing, training and deploying Road Supervisors to ensure continuous operator support, collaboration and communications tactics with the CITY’s Operations Control Center, proactive safety monitoring, on street service oversight, and timely incident response. The plan should outline staffing levels, supervisor availability and assigned zones or areas of responsibility, training approach, and how supervisors will work with the Operations Control Center to support schedule adherence and service.
SOW Section Reference – SOW Section 5.4.16
Discuss foreseen challenges to maintaining adequate staffing and how those challenges will be mitigated. Demonstrate that the Offeror can hire and retain a sufficient number of qualified personnel to perform the services required. Include the following:
a. Employee Retention Program – A description of the Offeror’s plan and programs to promote employee retention, including the plan for adequate compensation and benefits, opportunities for advancement, work/life balance, and other means for promoting employee retention and preserving a stable workforce.
b. Employee Incentive Program – A description of the Offeror’s program for rewarding outstanding employee performance and for enhancing the overall quality and performance of the workforce.
c. Workforce Training – Describe training efforts for the project to create permanent, transferable skills for all hires by job category. Include in this description any plans to take advantage of publicly funded workforce development programs and/or union apprenticeship programs.
SOW Section Reference - 5.25, 5.8
Describe the training and re-training program for operators, road supervisors, dispatchers, and mechanics. Provide an outline of the number of hours of training, by subject, to be received by employees in each job category. Also include specific training outlines for transition employees and proposed innovative training and retraining programs.
SOW Section Reference -5.25.1–5.25.2
List and describe Offeror’s previous experience in providing transit services, including Fixed Route Services, within the past ten years. If applicable, identify at least one project that involved successfully transitioning Fixed Route Service, where you were not the incumbent. Each project listed must include a brief narrative, describing the following:
a. Dates of service (months and year);
b. Names and specific experience of Offeror’s team for each project;
c. Number of employees, and locations;
d. Quality, timeliness and performance results for each project;
e. If applicable, describe experience operating and maintaining fleets with similar fuel/propulsion systems; and
f. Name and address of the entity for which the services were provided.
Describe any challenges for Offeror in performing work on current and previous public transit contracts over the past five years, and how Offeror overcame those challenges successfully. Also, detail any concerns that were expressed by project owners regarding Offeror’s work performance on current and previous public transit contracts over the past five years, and how Offeror addressed and resolved those concerns.
State the annualized number of Revenue Miles between accidents (preventable and non-preventable) for systems operated by Offeror for the most recent available year (an accident is defined as any incident that results in injury to any person, including staff or damage to any property, including third-party property).
List citations and fines imposed on Offeror, in connection with its performance under a public transit contract, over the past ten years, in date order, relating to improper maintenance, operation of unsafe vehicles, or accidents caused by improper maintenance or other faults attributable to Offeror. Describe the cause of each citation or fine and Offeror’s remedial action taken.
Describe Offeror’s experience maintaining and operating transit facilities, equipment, and vehicles used in projects of similar size and scope, including facility locations, size and general make-up, and alternative-fuel vehicles and transit technology solutions.
Describe Offeror’s facility maintenance plans, including environmental management of all transit related facilities and environmental emergency response plans. The plan should convey how it is designed to meet or exceed all federal, state and local environmental regulations.
Describe Offeror’s understanding of the existing facilities and vehicle technology (e.g., CNG/Diesel/Unleaded/electric vehicle charging, fluid management system, etc.)
Attachment A - Price Schedule
Please download the below document, complete, and upload.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Offer Page will deem your offer non-responsive and result in disqualification from further consideration.
______% - 30 days or 0% – 45 days
If none is specified, the City will default to 0% - net 45 days.
Please provide a full contact name, telephone number, alternate contact, and their phone number.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, sign, and upload.
Failure to submit the signed FTA - Federal Certifications may deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, and upload.
Please download the below documents, complete, sign, and upload.
Submittals that do not have these forms completed and signed, including the supporting documentation required by EO2-300, may be deemed non-responsive. A non-responsive submittal may be disqualified from further evaluation.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Certification Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion will deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Heat Safety Compliance will deem your offer non-responsive and result in disqualification from further consideration.
Clearly label the uploaded file
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Sensitive Security Information Acknowledgement Form may deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Conflict of Interest and Transparency form will deem your offer non-responsive and result in disqualification from further consideration.
Failure to submit all required signed documents may deem our offer non-responsive and result in disqualification from further consideration.
Select from one of the following Department Names to insert department-specific provisions and/or attachments.
Enter the description of the procurement here in lowercase.
Selecting "Yes" will insert the Delivery provision into the Instructions section.
Delivery
Delivery is an important consideration and will be a factor in determining the award. A delivery time after receipt of order (ARO) must be stated in definite terms. Should there be variations in delivery times by item, the submittal should be clear concerning these variations.
Selecting "Yes" will insert the Pre-Award Qualifications provision into the Instructions section.
Enter the number of years an Offeror must have been in operation.
Selecting "Yes" will insert the Site Inspection provision into the Instructions section.
Select if appropriate.
Discuss with your supervisor and attorney the standard bonds for your scope. It may depend on the cost and type of project as to whether bonds are advisable.
Enter the Performance Bond percentage or dollar amount.
Example: 10% or $1,000.00
Enter the Solicitation Bond percentage.
Example: 10%
Enter the number of days the Payment Bond is required after notice award.
Example: 7
Enter the number of days the City will retain a surety if submitted in a form other than a bond.
Example: 7
This is a list of the Special Terms and Conditions sections available to add to a document. Select all that are applicable.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select the option(s) appropriate for this document.
Enter the destination address(es) where delivery should be made.
Example: 251 W Washington St, Flr 8, Phoenix, AZ 85003
Enter the delivery timeframe (hours range).
Example: between the hours of 8:00 a.m. and 2:00 p.m.
Enter the delivery contact's phone number.
Example: (602) 555-1234
Select the option(s) appropriate for this document.
Enter the fixed price term (years, months, or days) in lowercase.
Example: one-year, or six-months, or ninety-days
Enter the number of copies of a revised price list that will be required to be submitted with a price adjustment request.
Capitalize the first letter of the first word.
Example: One
If this is not a requirement, this question may be skipped by typing N/A.
Options should be applicable to most agreements. Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this solicitation. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the frequency of payment in lowercase.
Example: one-year, or six-months, or ninety-days
If this is not a requirement, this question may be skipped by typing N/A.
Please enter the date that delivery is required by.
Example: March 1, 2022.
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the dollar amount of the liquidated damages to be collected.
Note: Consult with your Procurement Manager and the Department to determine the appropriate amount.
Example: $50.00
If this is not a requirement, this question may be skipped by typing N/A.
Enter the frequency with which the Contractor should submit procurement reports.
Example: monthly, quarterly, yearly
If this is not a requirement, this question may be skipped by typing N/A.
Enter the day of the month that procurement reports are due from the Contractor.
Example: 15th
If this is not a requirement, this question may be skipped by typing N/A.
Enter the reasonable number of hours or days (in lowercase) within which a Contractor should respond. If you are unsure, please consult with the Department.
Example: four hours or one business day
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum period of years (in lowercase) from the date of acceptance by the City that a Contractor's warranty should be fully guaranteed.
Example: two
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the property address(es) where equipment shall be installed.
If this is not a requirement, this question may be skipped by typing N/A.
Enter the required duration in hours/days (in lowercase) of onsite training to be provided by the Contractor.
Example: eight hours
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum number of staff / City personnel to be trained (in lowercase) to assure proper operation and utilization of the equipment.
Example: three
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the current warranty hourly labor reimbursement rate.
Example: $70.00
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum of years, hours, and miles that vehicles supplied shall be fully warranted by the manufacturer against mechanical and electrical defects.
Example: three years, 200 hours, and 36,000 miles
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
LAW DEPARTMENT APPROVED INDEMNIFICATION LANGUAGE
(Revised August 2020)
If applicable, Environmental Services Contracts and Technology Software/Hardware Contracts selections shall be used in addition to the appropriate Indemnification clause.
Choose the best and most comprehensive option based on the contract type.
If additional insurance policies are required or if you have questions as to whether additional insurance policies are required, please consult with Finance Risk Management and the Law Department.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Enter the Crime Insurance (or Fidelity Bond) amount.
Example: $250,000
If this is not a requirement, this question may be skipped.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Please enter the mailing and/or email address that insurance-related communications/documents should be sent.
Example: City of Phoenix Finance Department, Procurement Division, 251 W Washington Street, Phoenix, AZ 85003 OR procurement@phoenix.gov
Includes Punchout Catalog Integration clause in the Special Terms and Conditions section
Enter the number of calendar days from the opening date that an offer will remain in effect.
Example: 180
Enter the date prior to which additional quantities may be requested from the Contractor.
Example: May 25, 2025
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
SamSearch Platform
AI-powered intelligence for the right opportunities, the right leads, and the right time.