SLED Opportunity · NEW YORK · NEW YORK
AI Summary
New York State seeks an online chat provider for its Domestic and Sexual Violence Hotline with VAWA encryption, SMS and web chat, WhatsApp compatibility, multilingual support, and notification features.
The New York State Domestic and Sexual Violence Hotline seeks an online Chat provider to fulfill the following requirements: Mandatory Features: VAWA Encryption TExt (SMS) Chat accessible via Hotline Number Web-based chat available through a clickable link (no cellphone required) WhatsApp compatibility (essential for the new platform, as requested for Resource Connect) Additional Requirements Support approximately 80 users with unique logins Provide full interpretation/translation services in at least the top 12 languages in NYS (current providers offers AI translation across all languages for web, text, and WhatsApp applications) Enable notifications to supervisors if no users are online or if there is no response within 20 seconds Maintain low cost to fit within our budget Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
SamSearch Platform
AI-powered intelligence for the right opportunities, the right leads, and the right time.