Active SLED Opportunity · ARIZONA · CITY OF PHOENIX
AI Summary
The City of Phoenix seeks proposals for Operations Control Center & Data Collection Services to manage transit fleet operations using CAD/AVL systems. The contract starts July 2027 for five years with a two-year option. Key evaluation includes expertise in transit operations, CAD/AVL experience, staffing, and data integrity.
The City of Phoenix invites sealed offers for operations control center & data collection services.
The Effective Date of this Agreement will be upon final signature and recording by the City Clerk’s department.
The Commencement Date of this Agreement will be on or about July 1, 2027.
The term of this Agreement will be for five (5) years, beginning on the Commencement Date, with one two-year option to extend, which may be exercised by the City in its sole discretion.
This solicitation is available through the City’s Procurement Portal. For technical support issues related to the City's Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information.
Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.
| Event | Date | Location |
|---|---|---|
| Site Visit | 2026-07-23T17:00:00.000Z | Please meet in the lobby of the City of Phoenix Public Transit Building at the meeting time listed above. City of Phoenix Public Transit Building 302 N 1st Ave Phoenix, AZ 85003 |
Provide a history of Offeror’s company and demonstrate at least five consecutive recent years’ experience in managing operations control centers and data collection in a system similar in scope, size, and complexity to the scope of work proposed (Reference Section 2.14).
Describe your experience providing operational oversight and/or key support services to a multi‑modal, regional transit agency. In your response, please address the following:
• Experience coordinating across bus, light rail, demand‑response, and other transit modes consistent with the regional responsibilities detailed in Sections 3.1.B and 3.6.
• Experience with special event operations, bus bridging for rail disruptions, or large‑scale service adjustments as described in Sections 3.7.F and 3.7.G
Describe the Offeror’s experience and the experience of your proposed personnel in working with Computer Aided Dispatch/Automatic Vehicle Location (CAD/AVL) systems or comparable real time transit operations platforms, including Clever Devices branded systems. Include details on system usage such as real time vehicle monitoring, radio and text communications, incident response workflows, reporting functions, troubleshooting, and integration with related operational or scheduling systems (Reference Section 3.2.A)
Key personnel must be designated and identified. A description of these key positions is included in Staffing and Personnel Requirements (Reference Section 3.4). The following is a list of personnel the City believes are key to this project:
• OCC Project Manager
• Lead OCC Consultant(s)
• OCC Controller(s)
Provide a summary of the qualifications, background, and resumes of each staff member identified as key personnel, along with a description of how their experience and expertise align with and support the roles they will fulfill.
The Offeror should provide an organizational chart and structure which identifies how the following functions will be satisfied: Operations Control Center Function (Reference Section 3.2) and Reports and Data Collection (Reference Section 3.3). Please include the number of staff that will support each responsibility.
The Offeror should describe in detail strategies or standard operating procedures that they will provide in order to ensure service quality, achieve on-time performance goals, and the oversight of Operations Control Center and data collection (Reference Section 3.8).
Please describe how you ensure that management roles will be available during all required service periods, including evenings, weekends, and holidays as needed. Please detail your approach on how your firm would ensure coverage during absences, and how you will maintain uninterrupted management oversight through the term of the contract (Reference Section 3.4.C).
Please describe your approach to implementing a staffing plan that meets all minimum staffing, supervisory, training, and cross training requirements outlined in Sections 3.4. Your response should explain how you will ensure adequate coverage across all shifts, including during employee vacation, sick leave, and other planned or unplanned absences. Please also describe how you will maintain required qualifications, support staff development, and provide operational resilience through effective training and cross-training strategies.
Please describe your approach to assisting the City’s transit operations contractors in meeting on time performance and service reliability goals (Reference Section 3.2.B), as well as ensuring adherence to the required bus to controller ratio (Section 3.10.F.1). Your response should outline the strategies, tools, and oversight methods you will use to support performance monitoring, identify and resolve operational issues, and maintain compliance with all staffing and controller to vehicle requirements.
Describe your procedures to verify the integrity of operational data collected from CAD/AVL and other CITY systems per Sections 3.1.D, 3.3.A, and 3.7.A. Please include what checks are performed before data is used in performance calculations or NTD reporting.
The Offeror shall describe in detail how they will attract, develop, and maintain a qualified and experienced workforce in accordance with Section 3.4.
Describe your approach for completing the transition of services prior to the contract start date. Explain the steps you will take to ensure uninterrupted continuity of operations throughout the transition, without delays (Reference Section 3.5)
Offerors shall submit pricing information electronically in Section 11 Pricing Proposal.
Please upload your responses to Section 4. Offer Evaluation Criteria, including your firm's cover page.
Please DO NOT include any pricing information in your responses to the evaluation criteria. Offers shall only submit pricing information electronically in Section 11 Pricing Proposal.
______% - 30 days or 0% – 45 days
If none is specified, the City will default to 0% - net 45 days.
Please download the below documents, complete, and upload.
Please provide a full contact name, telephone number, alternate contact, and their phone number.
Please download the below documents, complete, and upload.
Please download the below documents, complete, sign, and upload.
Failure to submit the signed FTA - Federal Certifications may deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, and upload.
Please download the below documents, complete, sign, and upload.
Submittals that do not have these forms completed and signed, including the supporting documentation required by EO2-300, may be deemed non-responsive. A non-responsive submittal may be disqualified from further evaluation.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Certification Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion will deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Heat Safety Compliance will deem your offer non-responsive and result in disqualification from further consideration.
Clearly label the uploaded file
Clearly label the uploaded file
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Sensitive Security Information Acknowledgement Form may deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Offer Page will deem your offer non-responsive and result in disqualification from further consideration.
Please download the below documents, complete, sign, and upload.
Failure to submit a signed Conflict of Interest and Transparency form will deem your offer non-responsive and result in disqualification from further consideration.
Failure to submit all required signed documents may deem our offer non-responsive and result in disqualification from further consideration.
Select from one of the following Department Names to insert department-specific provisions and/or attachments.
Enter the description of the procurement here in lowercase.
Selecting "Yes" will insert the Delivery provision into the Instructions section.
Delivery
Delivery is an important consideration and will be a factor in determining the award. A delivery time after receipt of order (ARO) must be stated in definite terms. Should there be variations in delivery times by item, the submittal should be clear concerning these variations.
Selecting "Yes" will insert the Pre-Award Qualifications provision into the Instructions section.
Enter the number of years an Offeror must have been in operation.
Selecting "Yes" will insert the Site Inspection provision into the Instructions section.
Select if appropriate.
Discuss with your supervisor and attorney the standard bonds for your scope. It may depend on the cost and type of project as to whether bonds are advisable.
Enter the Performance Bond percentage or dollar amount.
Example: 10% or $1,000.00
Enter the Solicitation Bond percentage.
Example: 10%
Enter the number of days the Payment Bond is required after notice award.
Example: 7
Enter the number of days the City will retain a surety if submitted in a form other than a bond.
Example: 7
This is a list of the Special Terms and Conditions sections available to add to a document. Select all that are applicable.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select the option(s) appropriate for this document.
Enter the destination address(es) where delivery should be made.
Example: 251 W Washington St, Flr 8, Phoenix, AZ 85003
Enter the delivery timeframe (hours range).
Example: between the hours of 8:00 a.m. and 2:00 p.m.
Enter the delivery contact's phone number.
Example: (602) 555-1234
Select the option(s) appropriate for this document.
Enter the fixed price term (years, months, or days) in lowercase.
Example: one-year, or six-months, or ninety-days
Enter the number of copies of a revised price list that will be required to be submitted with a price adjustment request.
Capitalize the first letter of the first word.
Example: One
If this is not a requirement, this question may be skipped by typing N/A.
Options should be applicable to most agreements. Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this solicitation. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the frequency of payment in lowercase.
Example: one-year, or six-months, or ninety-days
If this is not a requirement, this question may be skipped by typing N/A.
Please enter the date that delivery is required by.
Example: March 1, 2022.
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the dollar amount of the liquidated damages to be collected.
Note: Consult with your Procurement Manager and the Department to determine the appropriate amount.
Example: $50.00
If this is not a requirement, this question may be skipped by typing N/A.
Enter the frequency with which the Contractor should submit procurement reports.
Example: monthly, quarterly, yearly
If this is not a requirement, this question may be skipped by typing N/A.
Enter the day of the month that procurement reports are due from the Contractor.
Example: 15th
If this is not a requirement, this question may be skipped by typing N/A.
Enter the reasonable number of hours or days (in lowercase) within which a Contractor should respond. If you are unsure, please consult with the Department.
Example: four hours or one business day
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum period of years (in lowercase) from the date of acceptance by the City that a Contractor's warranty should be fully guaranteed.
Example: two
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the property address(es) where equipment shall be installed.
If this is not a requirement, this question may be skipped by typing N/A.
Enter the required duration in hours/days (in lowercase) of onsite training to be provided by the Contractor.
Example: eight hours
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum number of staff / City personnel to be trained (in lowercase) to assure proper operation and utilization of the equipment.
Example: three
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the current warranty hourly labor reimbursement rate.
Example: $70.00
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum of years, hours, and miles that vehicles supplied shall be fully warranted by the manufacturer against mechanical and electrical defects.
Example: three years, 200 hours, and 36,000 miles
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
LAW DEPARTMENT APPROVED INDEMNIFICATION LANGUAGE
(Revised August 2020)
If applicable, Environmental Services Contracts and Technology Software/Hardware Contracts selections shall be used in addition to the appropriate Indemnification clause.
Choose the best and most comprehensive option based on the contract type.
If additional insurance policies are required or if you have questions as to whether additional insurance policies are required, please consult with Finance Risk Management and the Law Department.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Enter the Crime Insurance (or Fidelity Bond) amount.
Example: $250,000
If this is not a requirement, this question may be skipped.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Please enter the mailing and/or email address that insurance-related communications/documents should be sent.
Example: City of Phoenix Finance Department, Procurement Division, 251 W Washington Street, Phoenix, AZ 85003 OR procurement@phoenix.gov
Includes Punchout Catalog Integration clause in the Special Terms and Conditions section
Enter the number of calendar days from the opening date that an offer will remain in effect.
Example: 180
Enter the date prior to which additional quantities may be requested from the Contractor.
Example: May 25, 2025
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
SamSearch Platform
AI-powered intelligence for the right opportunities, the right leads, and the right time.