Active SLED Opportunity · NEW YORK · SUFFOLK COUNTY WATER AUTHORITY

    Optimization of Customer Account Balance(s) Workflow with IVR

    Issued by Suffolk County Water Authority
    countyRFPSuffolk County Water AuthoritySol. 9236253327
    Open · 1d remaining
    DAYS TO CLOSE
    1
    due Jul 14, 2026
    PUBLISHED
    Jun 25, 2026
    Posting date
    JURISDICTION
    Suffolk County
    county
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    Suffolk County Water Authority seeks a vendor to design and implement an IVR solution for customers to obtain account balance information. Proposals due July 14, 2026, submitted electronically via BidNetDirect.

    Opportunity details

    Solicitation No.
    9236253327
    Type / RFx
    RFP
    Status
    Active
    Level
    county
    Published Date
    June 25, 2026
    Due Date
    July 14, 2026
    NAICS Code
    541512AI guide
    Agency
    Suffolk County Water Authority

    Description

    NOTICE TO BIDDERS NOTICE IS HEREBY GIVEN: The Suffolk County Water Authority (SCWA), a public benefit corporation based in Oakdale, seeks a vendor to design and implement a solution that allows customers to obtain account balance information through the IVR. Deadline for submission – Your proposal must be submitted, not later than July 14, 2026, 11:00 a.m., EST. Bids will only be accepted electronically; prospective bidders must submit their bids via the following website: www.BidNetDirect.com/new-york. Request for Proposal (RFP) documents are available for you to download by logging in to the following websites www.scwa.com or www.BidNetDirect.com/new-york. Questions and answers will also be posted on the public websites noted above. Disadvantaged Business Enterprises are encouraged to bid. By Order of the SUFFOLK COUNTY WATER AUTHORITY Jeffrey W. Szabo, Chief Executive Officer RFP No. 1695 June 25, 2026 **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2421.C21017551 **Piggyback Contract**: No **Question Acceptance Deadline**: 07/09/2026 11:00 AM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Additional Bidding Instructions**: Please attach each document as listed above. **Owner Organization**: Suffolk County Water Authority **Solicitation Number**: 1696 **Reference Number**: 0000428908 **Pricing**: Item Based **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bidder's Proposal | Bidder's Proposal Including Pricing Breakdown | Yes | No | | Exhibit A | Form of Offerer Disclosure of Prior Non-Responsibility Determination | Yes | No | | Exhibit A1 | SCWA Disclosure Form | Yes | No | | Exhibit B | Affirmation of Understanding and Compliance | Yes | No | | Exhibit C | Insurance Carrier or Agent's Acknowledgement | Yes | No | | Exhibit D | Contact Information | Yes | No | | Exhibit E | RFP Pre-Qualification Statement | Yes | No | | Exhibit F | Proposer Acknowledgement of RFP xxxx Requirements | Yes | No | | Non-Collusive Bidder Certification | Non-Collusive Bidder Certification | Yes | No | | Previous Experience | Integration Experience | Yes | No | | Timeline | Timeline Assumption and Resource Model | Yes | No |

    Key dates

    1. June 25, 2026Published
    2. July 14, 2026Responses Due

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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