Active SLED Opportunity · CALIFORNIA · PASADENA
AI Summary
The City of Pasadena seeks proposals for a comprehensive parking citation, enforcement, and permit management software solution with processing services. The contract is for five years with optional extensions. The solution must integrate with existing systems, support mobile enforcement, provide customer portals, and include extensive reporting capabilities. Proposals are due by August 5, 2026.
The City of Pasadena extends an invitation to qualified Proposers to submit a proposal for a comprehensive Parking Citation, Parking Enforcement, and Permit Management Software including processing services for parking citations and management of the Residential Permit Program in accordance with this Request for Proposal (RFP). It is the intent of the City to enter into a five-year management solution agreement with a company that can demonstrate the ability and willingness to partner with the City to provide system solution of services stated in the RFP. The contract may be extended for two optional one-year extension periods subject to the approval of the City Manager.
Definitions
The words (A) "City", (B) "Department", (C) "Director", or (D) "Contractor", as used in this RFP, shall be understood to refer respectively to (A) the City of Pasadena, California; (B) the several departments therein; (C) the directors of the several City departments; or any of their properly authorized assistants; and ( D) the person, firm or corporation with whom the contract is made by said City or the agent or legal representative who may be appointed to represent such person, firm or corporation in the signing and performance of said contract.
1. Existing Parking Citation and Permit Program
The City has 1,250 metered spaces controlled by 380 multi-space pay-by-plate pay stations, and 13,000 non-metered parking spaces on the street. The City operates four surface parking lots and eight parking garages. The city currently has ten (10) Preferential Parking Districts that restrict residential and/or commercial parking. Overnight parking is prohibited in most of the City. Over the past 5 years, the city has averaged over 101,334 parking citations annually, with most of the violations being for expired meters.
Parking control is important to parking turnover, traffic flow, safety, and quality of life in Pasadena for residents and visitors. Pasadena’s parking enforcement program is operational 24 hours daily throughout the year. The City of Pasadena develops and approves parking enforcement service schedules and policies. Implementation of the programs and patrol of the City’s streets and parking facilities and private properties, (upon request), are conducted by City and contracted personnel.
1.1 Current Services and functionality
The City currently utilizes DataTicket systems to manage parking citations.
City staff utilize the DataTicket web-based back-office system’s digital delivery mailbox to upload citation documents, appeal documents and other documents for processing.
City staff utilize the DataTicket web-based back-office system’s citation search tool to view:
City staff utilize the DataTicket web-based back-office system’s citation search tool to:
City staff utilize the DataTicket web-based back-office system’s citations tool to:
City staff utilize the DataTicket web-based back-office system’s payments & refunds tool to:
City staff utilize the DataTicket web-based back-office system’s adjudications tool to:
City staff utilize the DataTicket web-based back-office system’s reporting tools to run:
1.2 Customer Portal - Citations
Customers can search for citations on the portal with:
Customers can:
1.3 Parking Permit
The City utilizes a virtual permit program where the citizen’s license plate serves as their permit. Permits are verified by enforcement staff via the Vigilant system and/or the DataTicket handhelds.
City staff use the DataTicket web-based back-office system’s permit home tool to view all permit types awaiting approval.
City staff use the DataTicket web-based back-office system’s permit search tool to:
City staff use the DataTicket web-based back-office system’s permit add tool to add:
City staff use the DataTicket web-based back-office system’s permit deactivate tool to deactivate permits and accounts.
City staff use the DataTicket web-based back-office system’s permit edit tool to edit:
City staff use the DataTicket web-based back-office system’s permit email management tool to manage customer’s email addresses.
City staff use the DataTicket web-based back-office system’s permit refund tool to request and process refunds.
City staff use the DataTicket web-based back-office system’s permit reset password tool to reset customer passwords.
City staff with maintenance right utilize the DataTicket web-based back-office system’s maintenance tool to:
City staff use the DataTicket web-based back-office system purchasing tool to search for and process miscellaneous transactions.
1.4 Customer Portal - Permit
Customers can create an online account, request, upload attachments, purchase permits and manage their online account.
In summary, the current PCPMS program includes:
City provides customer service support Monday through Friday 7:30 AM - 5:15 PM.
1.5 Existing Handheld Ticket Devices
1.6 Integrations
Integrations that are currently in operation as part of the PCPMS are:
The successful contractor is expected to be able to send and receive data via an open API structure for potential future integrations.
1.7 Parking Citation Statistics (Per Fiscal Year – July 1 – June 30)
Fiscal Year As of 6/5/19 | Citations issued by year | Issued to | Number of mailed Delinquent notices | Number of Adjudication Letters |
FY2025 | 98,646 | 5,110 | 67,845 | 9,645 |
FY2024 | 118,619 | 6,375 | 69,230 | 11,473 |
FY2023 | 119,037 | 6,396 | 65,577 | 9,345 |
FY2022 | 97,872 | 4,959 | 88,111 | 7,222 |
FY2021 | 68,620 | 3,127 | 159,450 | 8,439 |
1.8 Method of Citation Payment
| FY2021 | FY2022 | FY2023 | FY2024 | FY2025 |
7,816 | 7,048 | 6,619 | 6,297 | 4,742 | |
IVR | 1,193 | 790 | 907 | 1,079 | 1,042 |
Online | 40,543 | 51,739 | 66,492 | 67,763 | 58,505 |
Walk-In | 1,533 | 5,825 | 6,910 | 5,037 | 3,907 |
1.9 Parking Permit Statistics
Year | Permits |
|
|
2025 | Total Permits | All Inclusive | 41,389 |
2024 | Total Permits | All Inclusive | 42,610 |
2023 | Total Permits | All inclusive | 42,330 |
2022 | Total Permits | All inclusive | 37,322 |
2021 | Total Permits | All Inclusive | 22,697 |
1.10 Permit Types and Cost
Permit Types | Cost of Permit | Per Day Unless Specified |
One Day-Parking Permit Playhouse Lot | 8.00 |
|
One Day- Parking Permit Playhouse Village | 8.00 |
|
Daily One Day-Parking Permit Shopper's Lane | 6.00 |
|
Daily TODPEK-Parking Exemption I-Day | 6.00 | Each Day, Multiple Days |
TODPEK-Parking Exemption 1- Night | 3.00 |
|
TODPEK-Parking Exemption Range (Night) | 3.00 | Each Night, Multiple Nights |
Temporary Daytime Parking Permit (Monthly) | 24.00 | Monthly |
Temporary Overnight Parking Permit (Monthly) | 27.00 | Monthly |
Passport Mobile App | 3.00 | Each Night |
Annual Permit Daytime - 12 Months | 95.00 | Anniversary Date |
Annual Permit Overnight - 12 Months | 95.00 | Anniversary Date |
Trailered Storage Container -Overnight | 236.00 | 3 Days |
Recreational Vehicle Parking Permit | 7.00 | Night |
Construction Permit I-Day | 25.00 | Daily |
Construction Permit Monthly | 52.00 | Monthly |
Oversized Vehicle Permit | 7.00 | Nightly |
Monthly Parking Lot- Playhouse | 75.00 | Monthly |
Monthly Parking Lot-Shopper's Lane | 75.00 | Monthly |
Points will be assigned based on Ease of Use; Mobile Capability/Support; Data Queries and Reporting; Support and Maintenance; Integration with existing systems; Training and Documentation; Software and Workflow Requirements.
Points will be assigned based on how effectively and efficiently the product can fulfill the requirements in the SCOPE OF WORK. The demonstration will be scored based on it's ability to successfully demo a Script of agreed upon items including but not limited to: System overview; Menus; Features; System navigation; Customization capabilities; Reports; Security features; and Support.
Points will be assigned for “Functional and Technical Merit” based on the capability of the proposer to satisfy the City requirements identified in the SCOPE OF WORK and as delineated. Points will be assigned for “Completeness of Proposed Solution” based on the vendor submitting a proposal that follows the guidelines specified in the SCOPE OF WORK.
Points will be assigned for “Experience with Projects of this Size and Scope in an Agency of Similar Size” based on a vendor’s previous experience with municipal agencies, as delineated in the SCOPE OF WORK, and CLIENT REFERENCES. Relevant experience, and technical expertise of the Consultant and sub-Consultants (if allowed) to perform the work. Points will be assigned based on references that named professionals are responsive to requests for analyses and information, have met or exceeded all performance expectations, and would be contracted with again. Nature and quality of completed work for other governmental agencies.
Points will be assigned based on an implementation timeline and milestone plan in the form of a Gantt chart that includes but is not limited to dates for installation, training, project rollout, and payment milestones.
Proposals will be scored on the following:
Points will be awarded based on the following factors:
1. The Proposer has clearly identified a reasonable financing structure for the overall Project Site that allows the City to ground lease the City Property to the Proposer.
2. The reasonableness of the proposed Project Budget and assumptions of construction costs.
Points will be awarded based on the following:
Points will be awarded for projects that maximize the site potential and capitalize on the site constraints. This includes neighborhood continuity:
Points will be awarded if the project’s timeline is reasonable and project can move from predevelopment to construction quickly. Points will be awarded as follows for schedules deemed reasonable:
Points will be assigned based on a “Ratio Method.” The proposer’s cost must include the delivery of the proposed solutions, as well as any recurring costs (if any) as delineated in the Scope of Work and the PRICE PROPOSAL.
With this method, the proposal with the lowest cost receives the maximum points allowed. All other proposals receive a percentage of the points available based on their cost relationship to the lowest price. This is determined by applying the following formula:
Lowest Price / Evaluated Price X maximum points available = Awarded Points
Example: The cost for the lowest proposal is $100,000. The next lowest proposal has a cost of $125,000. The total points available for cost = 30 points.
( $100,000 / $125,000 ) X 30 = 24 points
To be awarded a 5 point preference for this category, the proposer must have an official business address within the City of Pasadena at the time that this RFP is posted on the City’s Website.
To be awarded a 5 point preference for this category, the proposer must be certified by the State of California as a small or micro-business. Refer to the State of California Department of General Services Division for further information. https://caleprocure.ca.gov/pages/sbdvbe-index.aspx
By submitting this bid the proposer hereby certifies under penalty of perjury of the laws of the State of California that all representations made in the documents that comprise the proposal for Parking Citations and Permit Management Solution due on Wednesday, August 5, 2026 are true and correct to the best of my knowledge at the time of the proposal’s submission.
By confirming, the vendor is acknowledges the following:
The entire proposal must be formatted on standard-size 8½”x11” pages; 12 point font only. The "Technical Proposal," "Additional Data," and "Statement of Qualifications" can be no more than 50 (Not including report samples) grand total pages.
Subsequent to the closing of this solicitation, the selected vendor will be required to provide the following documents within 10 calendar days of being notified, otherwise the submitted proposal may be deemed non-responsive.
All Insurance Required by this Solicitation (If Required) #Insurance Requirements
Proposers must provide a response for all requirements detailed in the Scope of Work and in the General Development Requirements.
Upload your Cover Letter and Table of Contents :
“Cover Letter” shall be a maximum one-page letter including the name and address of the organization submitting the proposal; whether the proposing firm is an individual, partnership, corporation or joint venture; and the name, mailing/e-mail addresses, and telephone/fax numbers the contact person who will be authorized to make representations for the organization.
“TECHNICAL PROPOSAL” should demonstrate the PROPOSER’S full understanding of the SCOPE OF WORK and the effort needed to complete the Project on time and within the budget through the submittal of a proposed work plan including project deliverables (identify specifically and thoroughly for each portion of and phase). No pricing shall be included in this section.
The TECHNICAL PROPOSAL shall include a proposed work schedule to indicate duration and completion dates, including the dates of Deliverables/Milestones and estimates of the amount of time to be spent with City Staff during each phase of the project.
The entire proposal must be formatted on standard-size 8½”x11” pages; 12 point font only. The "Technical Proposal," "Additional Data," and "Statement of Qualifications" can be no more than a grand total of 50 (Not including report samples) combined.
PRICE PROPOSAL shall be submitted in this upload apart from the proposal.
Reference PRICE PROPOSAL.
Each Proposer must submit a PRICE Proposal containing all costs associated with the technical proposal. Using the attached Price Proposal in this RFP, provide Proposer’s lump-sum price for performing all services and work called for in the SCOPE OF WORK. The Proposer’s lump-sum price shall include, without limitation:
“Additional Data” shall include any other data the PROPOSER deems essential to the evaluation of the proposal, i.e., letter of reference, other related projects, etc., or other required documents.
The entire proposal must be formatted on standard-size 8½”x11” pages; 12 point font only. The "Technical Proposal," "Additional Data," and "Statement of Qualifications" can be no more than a grand total of 50 (Not including report samples) combined.
If this preference is applied to the solicitation, and your company is seeking this preference, you must provide a copy of the certification from DGS.
Please upload a copy of your: TBD
Solely for the purpose of verification. Please enter your Public Works Contractor Registration Number. This will be verified against the state database for the Department of Industrial Relations Registration.
The Statement of Qualifications should highlight your company’s most applicable products, services, and experience.
Please download, complete and submit any required forms below.
Disclosures:
Respondents are invited to disclose any current contracts, subcontracts, or agreements with DHS, including any related data-sharing arrangements. If provided, respondents may include:
If no such relationships exist, respondents may indicate “No.”
Questions related to the disclosure shall be asked and answered through the solicitation Question and Answer process. The completed disclosure form will be reviewed by and shared with the City Manager’s office. Please upload this form as part of the submittal checklist and email a copy to CMOContractsAssessement@cityofpasadena.net.
If your proposal does not include all of the below items, it may be deemed non-responsive.
Evidence of certification by State of California as a small or micro-business, if claiming such preference – https://caleprocure.ca.gov/pages/PublicSearch/supplier-search.aspx
Please download the below documents, complete, and upload.
ADDITIONAL REQUIREMENT
For RFP/RFQ where the selected vendor/contract will require City Council approval (check with City project manager for clarification), the following requirement applies:
Please download the below documents, complete, and upload.
Complete and submit the attached Relevant Experience Form with your bid to demonstrate experience with projects of similar scope and size to that which is to be performed.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
This form is only required for the purchases of technology. If selected, proposers will be required to complete the Pasadena Department of Information Technology Technical Questionnaire. The questionnaire is included in the #Attachments. When completing the questionnaire, please note:
In order to comply with the section named “Data Security for Printers/Copiers/Scanners,” My company will:
Please download the below documents, complete, and upload.
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Please download the below documents, complete, and upload.
In addition to the items listed above, the following list is provided for the convenience of both you and the City and to help eliminate errors and omissions which may render your bid unacceptable. The following forms are required to be submitted with your bid: https://www.cityofpasadena.net/finance/wp-content/uploads/sites/27/HUD-Federal-Forms-under-200k.pdf?v=1674593673378
HUD Federal Forms (under $200k)
In addition to the items listed above, the following list is provided for the convenience of both you and the City and to help eliminate errors and omissions which may render your bid unacceptable. The following forms are required to be submitted with your bid: https://www.cityofpasadena.net/finance/wp-content/uploads/sites/27/HUD-Federal-Forms-over-200k.pdf?v=1674593673378
HUD Federal Forms (Over $200k)
All vendors responding to this solicitation must provide a copy of their Active SAM Registration with their proposal.
Select a general funding source
For Example: "Homeland Security"
Do not erase the text below. Enter the number after the text that reads "FEDERAL-AID PROJECT NUMBER:"
Below is a list of potential attachments that may or may not apply to your procurement. Please review the attachments in the section named "Attachments" to ensure they are relevant and appropriate.
Goods/Equipment, Services, SAAS, Printers, Copiers/Scanners)
If any of the following items apply, please contact HR (Jaime Arellano, jarellano@cityofpasadena.net; (626) 744-7301) for approval before you proceed. DO NOT SUBMIT BEYOND THIS POINT UNTIL YOU HAVE OBTAINED APPROVAL FROM HUMAN RESOURCES.
This particular question is to be answered for the company (or their subcontractors) not their employees.
Please enter the specific License or Certification required to be eligible to compete on this solicitation. For example, "CPA - Certified Public Accountant."
State of California Definition: Construction, alteration, demolition, installation, or repair work done under contract and paid in whole or in part out of public funds. It can include preconstruction and post-construction activities related to a public works project.
Choose your evaluation factors. Below are example factors you can consider for your Evaluation Criteria. It is important that your actual evaluation of proposals is consistent with the factors and criteria you include in the RFP document. You will be able to add or edit any custom criteria along with the point values (using a 100-point-scale) while you are editing the Evaluation Section of this project.
General definitions and parameters of each approach.
Used for development projects typically by Housing or Economic Development.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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