Active SLED Opportunity · GEORGIA · GEORGIA
AI Summary
The City of Atlanta seeks vendors for a Social Media and Customer Feedback Dashboard to enhance customer insights at Hartsfield–Jackson Atlanta International Airport. The procurement involves a prequalification phase followed by an Invitation for Bid.
The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The City¿s expectation is that the solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness. A Pre-Solicitation Conference will be noticed and then held to provide more details and address questions. Hope to see you there.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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