SLED Opportunity · ARIZONA · CITY OF PHOENIX

    Restoration Services

    Issued by City of Phoenix
    cityRFPCity of PhoenixSol. 244421
    Closed
    STATUS
    Closed
    due May 8, 2026
    PUBLISHED
    Apr 8, 2026
    Posting date
    JURISDICTION
    City of
    city
    NAICS CODE
    561790
    AI-classified industry

    AI Summary

    City of Phoenix requests proposals for restoration services including emergency mitigation and disaster recovery. The 5-year contract starts December 1, 2026. Evaluation includes approach, capacity, experience, and pricing. Pre-proposal meeting April 15, 2026. Certification and public entity experience required.

    Opportunity details

    Solicitation No.
    244421
    Type / RFx
    RFP
    Status
    open
    Level
    city
    Published Date
    April 8, 2026
    Due Date
    May 8, 2026
    NAICS Code
    561790AI guide
    Jurisdiction
    City of Phoenix
    State
    Arizona
    Agency
    City of Phoenix

    Description

    The City of Phoenix invites sealed offers for restoration services.

    The Effective Date of this Agreement will be upon final signature and recording by the City Clerk’s department.

    The Commencement Date of this Agreement will be December 1, 2026, or the contract term start date that the Phoenix City Council approves or the Effective Date, whichever is later.

    The term of this Agreement will be for 5 years, beginning on the Commencement Date, with no options to extend.

    This solicitation is available through the City’s Procurement Portal. For technical support issues related to the City's Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance.  For other issues related to this solicitation please contact the procurement officer listed under Contact Information.

    Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.  

    Project Details

    • Reference ID: RFP GGS-26-0202
    • Department: Finance Central Procurement
    • Department Head: Austin Soldano (Chief Procurement Officer)

    Important Dates

    • Questions Due: 2026-04-25T00:00:00.000Z
    • Pre-Proposal Meeting: 2026-04-15T18:00:00.000Z — Join from the meeting link https://cityofphoenix.webex.com/cityofphoenix/j.php?MTID=m16feef2b397fc394a4f071985671c6f4 Join by meeting number Meeting number (access code): 2335 738 1817 Meeting password: vDZPzrDh253

    Addenda

    • Official Notice #1: Pre-Offer Conference Presentation (released 2026-04-16T20:17:24.421Z) —

      The presentation for the Pre-Offer Conference held on 4/15/2026 is attached for review. 

    • Addendum #1 (released 2026-04-21T21:47:46.293Z) —

      Please review and acknowledge the attached Addendum 1.

    Evaluation Criteria

    • Method of Approach Question 1 (90 pts)

      Provide a narrative on how your business will perform the process outlined in Section 3 Scope of Work, Subsection 3.7. Service Delivery Process by providing specific scenarios on how you will handle restoration/mitigation services.

    • Method of Approach Question 2 (90 pts)

      Describe how your Account Representative will play a critical role in ensuring smooth execution of the contract and maintaining high level of service quality for the City of Phoenix (Section 3 Scope of Work, Subsection 3.6. Key Personnel).

    • Method of Approach Question 3 (90 pts)

      Provide a narrative response on how your business will provide progress updates during active projects. What technology or tools do you use to track progress, document work, improve efficiency and ensure timely completion of all tasks? (Section 3 Scope of Work, Subsection 3.9. Reports and Meetings)

    • Method of Approach Question 4 (50 pts)

      Explain your process for assessing and determining appropriate restoration method.

    • Method of Approach Question 5 (80 pts)

      Describe in detail, your communications plan. Explain how you will coordinate with the Third-Party Contract Adjusters and the City's Risk Program Manager.

    • Capacity Question 1 (80 pts)
      Please describe your organization's current financial stability and your ability to accommodate extended payment terms, due to the City's claims process. 
    • Capacity Question 2 (80 pts)

      Detail the size of your workforce and what is the maximum number of projects your business can handle simultaneously without compromising quality work?

    • Capacity Question 3 (90 pts)

      How quickly can you mobilize crews and equipment for an emergency mitigation services (Section 3 Scope of Work, Subsection 3.5. Service Requirements Item C).

    • Qualification and Experience Question 1 (50 pts)

      Provide a narrative of your business including:

      1. The date established,
      2. The length of time that the Offeror has been operating as the legal entity and the length of time the Offeror has been providing the requested services as provided in Scope of Work AA. 
      3. Information about past performance with organizations similar to the City, and what type of restoration services that was successfully completed. 
    • Qualification and Experience Question 2 (50 pts)

      Describe your key team members, such as the Account Representative. Provide staffing plans that outline each team member's roles, responsibilities, and time commitments. Describe their qualifications, roles, and experience managing similar contracts.

      1. For any subcontractors or partners that will be utilized, please provide a brief overview of each subcontractors or partners. 
    • Qualification and Experience Question 3 (50 pts)

      Describe your experience responding to multi-site incidents/large-scale disasters.

    • Pricing Evaluation (200 pts)

      Pricing will be evaluated based on the cost provided in the Pricing Proposal - Tab D - Pricing Evaluation in Section 10 Vendor Questionnaire Question 8 Pricing Proposal. Offeror shall utilize provide the best estimate to each scenarios and provide breakdown of costs.

    Submission Requirements

    • Payments (required)

      Does your organization acknowledge that the City has certain review processes for Risk Management Claims that may extend the timeframe for final payment as outlined in City Code Chapter 42?

    • PAYMENT TERMS & OPTIONS: Vendors must choose an option, if a box is not checked, the City will default to 0% - net 45 days: (required)

      Invoice approval may require Claims Committee and City Council approval per Section 6.6. Method of Payment. 

    • Prompt Payment Discount

      ______% - 30 days or 0% – 45 days 

      If none is specified, the City will default to 0% - net 45 days.

    • Pre-Award Qualification Question 1 (required)

      Is your organization certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) (https://iicrc.org/iicrccertifications/)?

    • Pre-Award Qualification Question 2 (required)

      Does your organization have more than one-year experience working with a public entity and is familiar with city code regulations related to mitigation or restoration work?

    • Pre-Award Qualification Question 3 (required)

      Does your organization have a minimum of 3 years of experience within the last 5 years directly providing services for the immediate and initial response to emergency restoration situations. 

    • Proposal Narrative Response (Without Pricing) (required)

      Please provide your responses for Section 4, Evaluation Criteria. Please do not include any Pricing related information to this question. 

      For ease of evaluation, the City prefers that Offeror's narrative response to the Evaluation Criteria be sectioned in the order indicated below. 

      • Method of Approach
      • Capacity
      • Qualifications and Experience
    • Pricing Proposal (required)

      Please download the below documents, complete, and upload all 4 worksheet tab

      Tab A - Labor Rates

      Tab B - Fees

      Tab C - Equipment

      Tab D - Pricing Evaluation

    • Emergency 24-Hour Service Contact (required)

      Please provide a full contact name, telephone number, alternate contact, and their phone number. 

    • Contractor Licensing Requirements (required)

      Please download the below documents, complete, and upload.

    • References (required)

      Please download the below documents, complete, and upload.

    • Certification Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion (required)

      Please download the below documents, complete, sign, and upload.

      Failure to submit a signed Certification Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion will deem your offer non-responsive and result in disqualification from further consideration. 

    • Heat Safety Compliance (required)

      Please download the below documents, complete, sign, and upload.

      Failure to submit a signed Heat Safety Compliance will deem your offer non-responsive and result in disqualification from further consideration.

    • Offer (required)

      Please download the below documents, complete, sign, and upload.

      Failure to submit a signed Offer Page will deem your offer non-responsive and result in disqualification from further consideration.

    • Conflict of Interest and Transparency (required)

      Please download the below documents, complete, sign, and upload.

      Failure to submit a signed Conflict of Interest and Transparency form will deem your offer non-responsive and result in disqualification from further consideration.

    • Do you have any confidential information you would like to include with your response? (required)
    • Please upload any confidential information here (required)

      Clearly label the uploaded file

    • Can you confirm you can comply with both the Punchout Catalog Integration requirements outlined in the Special Terms and Conditions and the SAP Open Catalog Interface technical requirements listed under the Attachments tab? (required)
    • Has your organization implemented a privacy program that covers privacy risk across all operations, services, projects, programs and systems that process personal data? (required)
    • Does your organization have an incident/breach escalation and response plan? (required)
    • Has your organization experienced any reportable privacy or security breaches within the last 2 years? (required)
    • Financial Responsibility Questionnaire (required)

      Please download the below documents, complete, and upload.

    • FTA - Federal Certifications (required)

      Please download the below documents, complete, sign, and upload.

      Failure to submit the signed FTA - Federal Certifications may deem your offer non-responsive and result in disqualification from further consideration.

    • Sensitive Security Information Acknowledgement Form (required)

      Please download the below documents, complete, sign, and upload.

      Failure to submit a signed Sensitive Security Information Acknowledgement Form may deem your offer non-responsive and result in disqualification from further consideration.

    • Provide a redacted version of Offeror's Proposal (PDF)

      This version of Offeror's offer will be used in case of a public records request. The City of Phoenix complies with Arizona Public Record Law and the redacted version will be made available if requested.

    • Please confirm that all required documents have been duly signed and uploaded, including but not limited to: the Offer Page, Conflict of Interest and Transparency, and any other mandatory forms requiring signature. (required)

      Failure to submit all required signed documents may deem our offer non-responsive and result in disqualification from further consideration.

    • Department Name(s) (required)

      Select from one of the following Department Names to insert department-specific provisions and/or attachments.

    • Description (required)

      Enter the description of the procurement here in lowercase.

    • Contract Term (required)

      Enter the contract term in lowercase.

      Examples:

      five-year contract (strongly recommended)

      three-year term, with two option years

      one-time purchase

    • Contract Start Date (required)

      Enter the contract start date (on or about).

      Example: March 1, 2023

    • Pricing Proposal (required)
    • Will Delivery be a factor in determining award? (required)

      Selecting "Yes" will insert the Delivery provision into the Instructions section.

      Delivery

      Delivery is an important consideration and will be a factor in determining the award. A delivery time after receipt of order (ARO) must be stated in definite terms. Should there be variations in delivery times by item, the submittal should be clear concerning these variations.

    • Include Pre-Award Qualifications Instructions to Offeror? (required)

      Selecting "Yes" will insert the Pre-Award Qualifications provision into the Instructions section.

    • Number of Years in Operation (required)

      Enter the number of years an Offeror must have been in operation.

    • Will a Site Inspection be conducted? (required)

      Selecting "Yes" will insert the Site Inspection provision into the Instructions section.

    • BONDS

      Select if appropriate.

      Discuss with your supervisor and attorney the standard bonds for your scope. It may depend on the cost and type of project as to whether bonds are advisable.

    • Performance Bond Amount (required)

      Enter the Performance Bond percentage or dollar amount.

      Example: 10% or $1,000.00

    • Solicitation Bond Percentage (required)

      Enter the Solicitation Bond percentage.

      Example: 10%

    • Payment Bond - Required By (Number of Days) (required)

      Enter the number of days the Payment Bond is required after notice award.

      Example: 7

    • Payment Bond - City Retention of Surety (in Days) (required)

      Enter the number of days the City will retain a surety if submitted in a form other than a bond.

      Example: 7

    • Include Professional Services Terms and Conditions? (required)
    • SPECIAL TERMS AND CONDITIONS (required)

      This is a list of the Special Terms and Conditions sections available to add to a document. Select all that are applicable.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • FOB Options (required)

      Select the option(s) appropriate for this document.

    • Destination Address(es) (required)

      Enter the destination address(es) where delivery should be made.

      Example: 251 W Washington St, Flr 8, Phoenix, AZ 85003

    • Delivery Timeframe (Hours Range) (required)

      Enter the delivery timeframe (hours range).

      Example: between the hours of 8:00 a.m. and 2:00 p.m.

    • Delivery Contact Phone Number (required)

      Enter the delivery contact's phone number.

      Example: (602) 555-1234

    • Price Options (required)

      Select the option(s) appropriate for this document.

    • Fixed Price Term (required)

      Enter the fixed price term (years, months, or days) in lowercase.

      Example: one-year, or six-months, or ninety-days

    • Catalog Price Adjustment - Number of Copies (required)

      Enter the number of copies of a revised price list that will be required to be submitted with a price adjustment request.

      Capitalize the first letter of the first word.

      Example: One

      If this is not a requirement, this question may be skipped by typing N/A.

    • SPECIAL TERMS AND CONDITIONS (APPLICABLE TO MOST AGREEMENTS) (required)

      Options should be applicable to most agreements. Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this solicitation. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • Method of Payment - Frequency (If periodic invoicing is applicable) (required)

      Enter the frequency of payment in lowercase.

      Example: one-year, or six-months, or ninety-days

      If this is not a requirement, this question may be skipped by typing N/A.

    • Delivery Date (required)

      Please enter the date that delivery is required by.

      Example: March 1, 2022.

      If this is not a requirement, this question may be skipped by typing N/A.

    • MISCELLANEOUS OPTIONAL ITEMS

      Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • Liquidated Damages Amount (required)

      Enter the dollar amount of the liquidated damages to be collected.

      Note: Consult with your Procurement Manager and the Department to determine the appropriate amount.

      Example: $50.00

      If this is not a requirement, this question may be skipped by typing N/A.

    • Procurement Reports - Frequency (required)

      Enter the frequency with which the Contractor should submit procurement reports.

      Example: monthly, quarterly, yearly

      If this is not a requirement, this question may be skipped by typing N/A.

    • Procurement Reports - Day of the Month Due (required)

      Enter the day of the month that procurement reports are due from the Contractor.

      Example: 15th

      If this is not a requirement, this question may be skipped by typing N/A.

    • Warranty - Repair Response Time (required)

      Enter the reasonable number of hours or days (in lowercase) within which a Contractor should respond. If you are unsure, please consult with the Department.

      Example: four hours or one business day

      If this is not a requirement, this question may be skipped by typing N/A.

    • Warranty - Term (required)

      Enter the minimum period of years (in lowercase) from the date of acceptance by the City that a Contractor's warranty should be fully guaranteed.

      Example: two

      If this is not a requirement, this question may be skipped by typing N/A.

    • GENERALLY PERTAINING TO MATERIALS

      Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • Equipment Installation Property Address(es) (required)

      Enter the property address(es) where equipment shall be installed.

      If this is not a requirement, this question may be skipped by typing N/A.

    • Training - Duration (required)

      Enter the required duration in hours/days (in lowercase) of onsite training to be provided by the Contractor.

      Example: eight hours

      If this is not a requirement, this question may be skipped by typing N/A.

    • Training - Number of Staff to be Trained (required)

      Enter the minimum number of staff / City personnel to be trained (in lowercase) to assure proper operation and utilization of the equipment.

      Example: three

      If this is not a requirement, this question may be skipped by typing N/A.

    • GENERALLY PERTAINING TO SERVICES

      Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • GENERALLY PERTAINING TO ENVIRONMENTAL/SAFETY

      Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • GENERALLY PERTAINING TO VEHICLE/FLEET

      Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • Warranty - Fleet Services - Labor Reimbursement (required)

      Enter the current warranty hourly labor reimbursement rate.

      Example: $70.00

      If this is not a requirement, this question may be skipped by typing N/A.

    • Warranty - Fleet Services (required)

      Enter the minimum of years, hours, and miles that vehicles supplied shall be fully warranted by the manufacturer against mechanical and electrical defects.

      Example: three years, 200 hours, and 36,000 miles

      If this is not a requirement, this question may be skipped by typing N/A.

    • GENERALLY PERTAINING TO WATER SERVICES

      Select as appropriate.

      Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.

      Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.

    • Include Federal Contract Clauses - Housing HUD Specific? (required)
    • Include Federal Contract Clauses - Public Transit FTA Specific? (required)
    • Include Special Program - Supplemental Terms and Conditions? (required)
    • Special Program - Supplemental Terms and Conditions (required)
    • DEFENSE AND INDEMNIFICATION (required)

      LAW DEPARTMENT APPROVED INDEMNIFICATION LANGUAGE

      (Revised August 2020)

      If applicable, Environmental Services Contracts and Technology Software/Hardware Contracts selections shall be used in addition to the appropriate Indemnification clause.

    • INSURANCE SPECIFICATIONS BY CONTRACT TYPE (required)

      Choose the best and most comprehensive option based on the contract type.

      If additional insurance policies are required or if you have questions as to whether additional insurance policies are required, please consult with Finance Risk Management and the Law Department.

    • Construction, Engineering & Design Contracts (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Professional Services Contracts (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Services Contracts (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Crime Insurance (or Fidelity Bond)

      Enter the Crime Insurance (or Fidelity Bond) amount.

      Example: $250,000

      If this is not a requirement, this question may be skipped.

    • Commercial Lease / Rental Agreements (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Use of City Premises (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Commodity Purchase Contracts (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Environmental Services & Consulting Contracts (required)

      Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.

    • Insurance-related Communications (required)

      Please enter the mailing and/or email address that insurance-related communications/documents should be sent.

      Example: City of Phoenix Finance Department, Procurement Division, 251 W Washington Street, Phoenix, AZ 85003 OR procurement@phoenix.gov

    • Is this solicitation/contract for technology? (required)
    • Will the vendor’s solution or staff process, store, transmit, or have access (including view-only or support access) to City personal data at any point (e.g., in a vendor-hosted/SaaS system, logs, backups, integrations, or remote support)? (required)
    • Is punchout catalog integration a viable option for this contract? (required)

      Includes Punchout Catalog Integration clause in the Special Terms and Conditions section

    • Submittals Section
    • Offer In Effect Period (required)

      Enter the number of calendar days from the opening date that an offer will remain in effect.

      Example: 180

    • Do you anticipate receiving catalogs and/or price lists? (required)
    • Catalogs and/or Discount from Published Price List (required)
    • Additional Quantities

      Enter the date prior to which additional quantities may be requested from the Contractor.

      Example: May 25, 2025

    Key dates

    1. April 8, 2026Published
    2. May 8, 2026Responses Due

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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