SLED Opportunity · NEW YORK · NEW YORK
AI Summary
The New York Unified Court System seeks information on cloud-hosted case management systems to support statewide Alternative Dispute Resolution programs. This RFI aims to identify vendors and inform future procurements for a secure, integrated, and user-friendly ADR case management solution.
This RFI is issued for informational and planning purposes. It does not constitute a solicitation, does not obligate the Unified Court System (UCS) to issue a Request for Proposals, and does not commit UCS to any procurement or contractual action. This RFI will not result in a contract award. Vendor responses to the RFI will be independent of, and have no bearing on, any future competitive solicitation issued for same service. By issuing this RFI UCS seeks to: (1) Identify potential vendors with the capacity to provide the services outlined below; and (2) inform UCS’s development of technical specifications and evaluation criteria for future procurements. Background and Purpose The UCS Division of Alternative Dispute Resolution (DADR) is seeking information from vendors regarding commercially available, cloud-hosted case management systems (CMS) that could support ADR programs across New York State courts and external partner organizations. UCS currently relies on multiple systems to track ADR referrals, case activity, and outcomes, including internally maintained court case management systems, FileMaker-based applications, third-party cloud solutions used by Community Dispute Resolution Centers (CDRCs), and the New York State Courts Electronic Filing System (NYSCEF). Users include UCS personnel, court-based ADR coordinators, administrators, and a large population of external users such as ADR practitioners, bar associations, and CDRC staff, accessing systems through a wide range of devices and environments. UCS is exploring options to modernize and streamline ADR case management by leveraging a CMS that can integrate with existing court systems, reduce duplicative data entry, improve reporting and oversight, and securely support both court-referred and non-court-referred ADR activities. The purpose of this RFI is to: • Understand current market capabilities for ADR-focused CMS solutions; • Assess vendor experience supporting court-based or government programs; and Determine purchasing options and procurement avenues for these services, including whether vendors under existing New York State Office of General Services (OGS) centralized contracts could provide these services; Summary of Desired Future Capabilities The CMS solution must support end-to-end ADR case management across multiple court and non-court programs. Desired capabilities include: • Automated intake, referral, scheduling, workflow management, and case closure • Role-based access for court staff, ADR practitioners, and external partners • Integration with existing court case management systems, electronic filing systems, and related tools • Reporting, dashboards, and program evaluation capabilities • Accessibility, language access, and user-friendly design • Secure handling of sensitive data, including segregation of court-referred and non-court-referred case data • Configurability to support multiple existing and future ADR program types and jurisdictions statewide • Ability to incorporate emerging technologies (e.g., automation or AI-assisted features), subject to UCS approval Responding to this RFI To indicate interest in providing these services, please send the Required Response Form and a letter of interest, which includes the necessary components listed below, to the email address below by 2:00PM Eastern on Wednesday April 7, 2026. Vendors are encouraged to keep responses concise; UCS anticipates responses will not exceed 10 pages total, excluding optional attachments. Vendors under existing OGS centralized contracts are encouraged to respond to this RFI. Submission of a response is voluntary. UCS will not provide feedback, scoring, or rankings, and responses will be used solely to inform internal planning and procurement strategy. 1. Vendor and Solution Overview: Overview of the vendor organization and CMS solution, including whether the solution is COTS, configurable, custom, or hybrid. 2. Functional Fit for ADR Programs: How the CMS supports the ADR lifecycle (intake through outcome tracking) and multiple user roles and organizations on a shared platform. 3. Integration and Data Architecture: Experience integrating with external case management systems, e-filing platforms, or document repositories, and ability to support separate storage of courtreferred and non-court-referred case data through a unified interface 4. Reporting and Evaluation: Reporting, dashboard, and analytics capabilities available out of the box, that also allows customizing, including support for program evaluation. 5. Accessibility, Language Access, and UX: Accessibility compliance and multilingual or translation capabilities. 6. Hosting, Security, and Privacy: Hosting model(s), security and privacy standards followed, including any FedRAMP authorization level, and experience supporting government or judicial data. 7. Implementation and Support: High-level approach to implementation, training, and post-launch support for similar deployments. The letter of interest and Required Response Form should be sent by 2:00PM Eastern on Tuesday, April 7, 2026 to: Kyle Cunningham Senior Court Analyst kcunnin@nycourts.gov
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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