Active SLED Opportunity · NORTH CAROLINA · TOWN OF MOORESVILLE
AI Summary
The Town of Mooresville, NC seeks proposals for a cloud-based ERP system with implementation services to replace its current platform. The system will support finance, HR, payroll, utility billing, parks and recreation, and financial planning. Vendors must demonstrate technical compatibility, functional fit, and public sector experience. Proposals due by July 8, 2026.
The Town of Mooresville, North Carolina ("Town") invites proposals from qualified vendors to provide a cloud-based Enterprise Resource Planning (ERP) system with full implementation services. The selected solution will replace the Town's current platform and serve as the centralized hub for finance, human resources, payroll, utility billing, parks and recreation, and financial planning operations.
Vendors are encouraged to propose their core ERP platform and clearly identify any add-on modules, third-party integrations, or optional components required to fully satisfy the Town's functional requirements. The Town is open to best-of-breed solutions provided the overall proposal delivers a cohesive, integrated experience.
The Town of Mooresville, North Carolina is a rapidly growing municipality of more than 50,000 residents located within the Charlotte metropolitan area. As the largest municipality in Iredell County, the Town provides a broad range of services to support residents, businesses, and visitors while managing continued population and economic growth. Guided by its long‑range planning and strategic priorities beyond 2026, Mooresville is focused on operational efficiency, financial stewardship, and modernized service delivery. This project aims to provide Town staff with an integrated ERP solution that supports efficient operations, improves data visibility, and enables a consistent, streamlined experience for internal users and the public.
Evaluate the ERP’s core functionalities, including financial management, budgeting, procurement, and revenue tracking across utilities, permits, and other Town services. This criterion focuses on the solution’s ability to support the Town of Mooresville’s day-to-day operations and financial management needs.
Assess the ERP’s technical architecture, scalability, and compatibility with the Town of Mooresville’s existing systems and IT infrastructure, including utility billing, payment processors, GIS, and other departmental systems. Focus on data integration capabilities and minimizing manual data movement.
Award points based on the number of functional and technical areas addressed in the RFP response. Full points are awarded to vendors that provide comprehensive, clear, and detailed responses aligned to all Town of Mooresville requirements.
Score vendors on their proposed implementation methodology, timeline, and support strategy, including data migration, testing, training, and change management. This criterion focuses on minimizing disruption to Town operations and ensuring successful adoption across departments.
Evaluate the vendor’s experience with municipalities or similarly sized public sector organizations and their understanding of local government processes, including financial controls, budgeting, and multi-department operations. Priority is given to vendors with relevant ERP implementations in municipal environments.
Consider the total cost of ownership, including software licensing, implementation services, and ongoing support and maintenance. Evaluate alignment with the Town of Mooresville’s budget and the long-term value of the solution.
Evaluate the ERP’s ability to demonstrate key Town of Mooresville workflows, including revenue lifecycle (billing through payment), procure-to-pay, and budgeting. This criterion focuses on how effectively the solution supports real-world Town operations across departments with minimal workarounds.
Evaluate the system’s ability to provide real-time reporting, dashboards, and drill-down capabilities across funds and departments. Focus on transparency, ease of access to information, and the ability to support decision-making.
Assess the ease of use for both finance and non-finance staff, including navigation, efficiency of completing tasks, and overall user experience. This criterion emphasizes the importance of adoption across Town departments with varying levels of system expertise.
Assess how effectively the solution demonstrates integration with external systems, including utility billing, payment processors, and other Town platforms. This includes how data flows into and out of the ERP and the extent to which manual processes are reduced.
Evaluate the vendor’s approach to implementation, including training, change management, and post-go-live support. This criterion focuses on the practicality of the approach given the Town of Mooresville’s staffing and resource capacity.
Consider how well the solution aligns with the Town’s long-term needs, including the ability to expand functionality, support additional departments, and adapt to future growth.
Evaluate final pricing, feedback from references, and overall confidence in the vendor’s ability to successfully deliver and support the solution as a long-term partner to the Town of Mooresville.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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