SLED Opportunity · NEW YORK · SUFFOLK COUNTY WATER AUTHORITY
AI Summary
Suffolk County Water Authority seeks SAP Managed Application Services and Advisory Services for ECC to S/4HANA Utilities transformation. Proposals due April 10, 2026, submitted electronically via BidNetDirect.
NOTICE TO BIDDERS NOTICE IS HEREBY GIVEN: The Suffolk County Water Authority (SCWA), a public benefit corporation based in Oakdale, seeks a vendor that will provide SAP Managed Application Services (AMS) and SAP Advisory & Transformation Services (ECC to S/4HANA Utilities ready). Deadline for submission – Your proposal must be submitted, not later than March 31, 2026, 11:00 a.m., EST. Bids will only be accepted electronically; prospective bidders must submit their bids via the following website: www.BidNetDirect.com/new-york. Request for Proposal (RFP) documents are available for you to download by login in to the following websites www.scwa.com or www.BidNetDirect.com/new-york. Questions and answers will also be posted on the public websites noted above. Disadvantaged Business Enterprises are encouraged to bid. By Order of the SUFFOLK COUNTY WATER AUTHORITY Jeffrey W. Szabo, Chief Executive Officer RFP No. 1679 March 13, 2026 **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2421.C21017551 **Piggyback Contract**: No **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Additional Bidding Instructions**: Please attach each document as listed above. **Owner Organization**: SCWA **Solicitation Number**: 1679 **Reference Number**: 0000416649 **Pricing**: Item Based **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bidder's Proposal/Bid Sheet | Bidder's Proposal/Bid Sheet | Yes | No | | Exhibit A | Form of Offerer Disclosure of Prior Non-Responsibility Determination | Yes | No | | Exhibit A1 | SCWA Disclosure Form | Yes | No | | Exhibit B | Affirmation of Understanding and Compliance | Yes | No | | Exhibit C | Insurance Carrier or Agent's Acknowledgement | Yes | No | | Exhibit D | Contact Information | Yes | No | | Exhibit E | RFP Pre-Qualification Statement | Yes | No | | Exhibit F | Proposer Acknowledgement of RFP 1679 Requirements | Yes | No | | Company Profile/Relevant Experience | Company Profile/Relevant Experience, Including References | Yes | No | **Line Items**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bidder's Proposal/Bid Sheet | Bidder's Proposal/Bid Sheet | Yes | No | | Exhibit A | Form of Offerer Disclosure of Prior Non-Responsibility Determination | Yes | No | | Exhibit A1 | SCWA Disclosure Form | Yes | No | | Exhibit B | Affirmation of Understanding and Compliance | Yes | No | | Exhibit C | Insurance Carrier or Agent's Acknowledgement | Yes | No | | Exhibit D | Contact Information | Yes | No | | Exhibit E | RFP Pre-Qualification Statement | Yes | No | | Exhibit F | Proposer Acknowledgement of RFP 1679 Requirements | Yes | No | | Company Profile/Relevant Experience | Company Profile/Relevant Experience, Including References | Yes | No | **Questions and Answers**: - Q1 Arrow Right Question: 1679 - SAP Managed Services and Advisory Services Is there an opportunity for a 2-week extension to the bid due date for this RFP? Answer: Answered in Addendum 1 03/14/2026 11:49 AM EDT 03/19/2026 08:50 AM EDT - Q2 Arrow Right Question: RFP Intention Could you please confirm whether this RFP is intended to support the full transition to S/4HANA, or if it is focused solely on advisory services to develop a transition roadmap (in addition to ongoing AMS services)? Answer: Answered in Addendum 1 03/17/2026 09:07 AM EDT 03/19/2026 08:50 AM EDT - Q3 Arrow Right Question: S4 Licensing Can you confirm whether you currently hold S/4HANA licenses? If so, is there an anticipated scope to include Payroll and Time Management as part of the transition? Answer: Answered in Addendum 1 03/17/2026 09:07 AM EDT 03/19/2026 08:50 AM EDT - Q4 Arrow Right Question: Product Pricing Need For product pricing we would need to know the number of employees they have in SF / Payroll and the system sizes of the IS-U solutions. Answer: Answered in Addendum 1 03/18/2026 09:42 AM EDT 03/19/2026 08:50 AM EDT - Q5 Arrow Right Question: GRC Tool Today? Please confirm if SCWA currently has a GRC tool as one will be required for ongoing Security Administration. Answer: Answered in Addendum 1 03/18/2026 09:47 AM EDT 03/19/2026 08:50 AM EDT - Q6 Arrow Right Question: SAP Cloud Identity Services (IAS/IPS) What is the current use of SAP Cloud Identity Services (IAS/IPS) in the landscape? Answer: Answered in Addendum 1 03/18/2026 12:35 PM EDT 03/19/2026 08:50 AM EDT - Q7 Arrow Right Question: current Fiori application usage Can SCWA confirm the current Fiori application usage footprint (if any)? Answer: Answered in Addendum 1 03/18/2026 12:35 PM EDT 03/19/2026 08:50 AM EDT - Q8 Arrow Right Question: In addition to Q5 Does SCWA utilize any governance tool (e.g., SAP GRC) for Segregation of Duties (SoD)? Additionally, Is there an SCWA-specific SoD Risk Ruleset currently in use? Answer: Answered in Addendum 1 03/18/2026 12:36 PM EDT 03/19/2026 08:50 AM EDT - Q9 Arrow Right Question: In addition to Q4 What is the total active user count for the ECC, IS-U, and SuccessFactors environments? If possible, please provide a breakdown of self-service users versus professional users across the landscape. Answer: Answered in Addendum 1 03/18/2026 12:36 PM EDT 03/19/2026 08:50 AM EDT - Q10 Arrow Right Question: User-role provisioning Please provide more details on user-role provisioning. How is user access currently provisioned? Does the SAP security architecture follow a Job-Based, Composite Role, or Business Roles methodology? Are roles assigned at the position level or the user level? Answer: Answered in Addendum 1 03/18/2026 12:36 PM EDT 03/19/2026 08:50 AM EDT - Q11 Arrow Right Question: S/4HANA migration timeline Does the SCWA have a timeline for the S/4HANA migration project? Answer: Answered in Addendum 1 03/18/2026 12:37 PM EDT 03/19/2026 08:50 AM EDT - Q12 Arrow Right Question: Security Support Please confirm if Security will be part of ongoing support or just advisory services Answer: Answered in Addendum 1 03/18/2026 01:15 PM EDT 03/19/2026 08:50 AM EDT - Q13 Arrow Right Question: Integrations What non-CPI integrations exist in the SCWA instance? We are aware and support the SF-EC to ECC Payroll parts of the business, but what other integrations exist outside that scope that will be part of this support contract and what technology is being used, if any? Answer: Answered in Addendum 2 03/19/2026 11:00 AM EDT 03/20/2026 02:05 PM EDT - Q14 Arrow Right Question: Integration What other integration technology besides the SFSF license of CPI exists in the SCWA landscape? Answer: Answered in Addendum 2 03/19/2026 11:00 AM EDT 03/20/2026 02:05 PM EDT - Q15 Arrow Right Question: SAP On-Premise Systems Is this RFP requesting support for SAP On-Premise Systems for the following systems? SAP ERP 6.0 – SAP HANA platform edition 2.0 SAP Solution Manager 7.0 / SAP Solution Manager 7.2 Answer: Answered in Addendum 2 03/20/2026 11:24 AM EDT 03/20/2026 02:05 PM EDT - Q16 Arrow Right Question: Letter of Intent to Bid submission Team, I have a letter of Intent to Bid created and I would like to upload the document.. unfortunately, i don't see an option under the "Bid Intent Tab". Please advise. Thanks Sunil Samuel (Resolve Tech Solutions) Answer: Answered in Addendum 3 03/20/2026 04:05 PM EDT 03/20/2026 04:26 PM EDT - Q17 Arrow Right Question: Ticket count Can you provide ticket count by ticket type and functional area for the last 12 months? Answer: Answered in Addendum 5 03/22/2026 05:59 PM EDT 03/23/2026 04:35 PM EDT - Q18 Arrow Right Question: Solar Winds Does Solar Winds provide the ability to track SLAs today, or is the expectation that the vendor ITSM should track SLAs? Answer: Answered in Addendum 5 03/22/2026 05:59 PM EDT 03/23/2026 04:35 PM EDT - Q19 Arrow Right Question: Challenges Today What challenges or gaps are you experiencing with the current support provider? Answer: Answered in Addendum 5 03/22/2026 06:00 PM EDT 03/23/2026 04:35 PM EDT - Q20 Arrow Right Question: HRIS Activities What support activities does your internal HRIS team want to retain vs. outsource? Answer: Answered in Addendum 5 03/22/2026 06:01 PM EDT 03/23/2026 04:35 PM EDT - Q21 Arrow Right Question: Current Issues Do you have recurring issues with data quality, workflow delays, or RBP permissions? Answer: Answered in Addendum 5 03/22/2026 06:01 PM EDT 03/23/2026 04:35 PM EDT - Q22 Arrow Right Question: Current Pain Points What are there known pain points in the current EC and EC Benefits configuration? Answer: Answered in Addendum 5 03/22/2026 06:01 PM EDT 03/23/2026 04:35 PM EDT - Q23 Arrow Right Question: SF Benefits Do you use SF Benefits Basic or Benefits Advanced? Answer: Answered in Addendum 5 03/22/2026 06:02 PM EDT 03/23/2026 04:35 PM EDT - Q24 Arrow Right Question: Open Enrollment How do you manage: open enrollment, life events, and carrier file connections? Answer: Answered in Addendum 5 03/22/2026 06:02 PM EDT 03/23/2026 04:35 PM EDT - Q25 Arrow Right Question: Biannual releases What is your current process for reviewing SAP biannual releases? Answer: Answered in Addendum 5 03/22/2026 06:02 PM EDT 03/23/2026 04:35 PM EDT - Q26 Arrow Right Question: Testing process Do you perform sandbox testing today? Who is responsible for testing? Is regression testing included? Answer: Answered in Addendum 5 03/22/2026 06:03 PM EDT 03/23/2026 04:35 PM EDT - Q27 Arrow Right Question: Ticket Triage How do tickets get triaged today (central HRIS, HR service center, IT help desk)? Answer: Answered in Addendum 5 03/22/2026 06:03 PM EDT 03/23/2026 04:35 PM EDT - Q28 Arrow Right Question: Audit Activities Do you require support for audit activities (SOX, GDPR, HIPAA, etc.)? Answer: Answered in Addendum 5 03/22/2026 06:03 PM EDT 03/23/2026 04:35 PM EDT - Q29 Arrow Right Question: Compliance Are there upcoming compliance changes we should prepare for? Answer: Answered in Addendum 5 03/22/2026 06:04 PM EDT 03/23/2026 04:35 PM EDT - Q30 Arrow Right Question: Documentation What documentation will be available from your current provider? Answer: Answered in Addendum 5 03/22/2026 06:04 PM EDT 03/23/2026 04:35 PM EDT - Q31 Arrow Right Question: Stabilization Are there any critical processes we need to stabilize immediately upon takeover? Answer: Answered in Addendum 5 03/22/2026 06:04 PM EDT 03/23/2026 04:35 PM EDT - Q32 Arrow Right Question: Support & Volume Could SCWA please provide insight into the current support structure for the IS-U, ECC, and Security environments? Specifically, are these areas supported internally by SCWA resources, or are external partners, vendors, or tools currently utilized to provide support for these services? Additionally, it would be helpful if you could share the approximate support volume associated with each of these areas, including a breakdown by key modules or functional areas (where available). May you please share the specific hours and tickets per monthly and please also indicate the primary topics or types of requests typically handled within each area (e.g., incidents, enhancements, advisory, integrations, security roles/authorizations, etc.). This information will help us better understand the current support landscape and ensure that our proposed AMS and advisory model is appropriately aligned to your operational needs. Answer: Answered in Addendum 5 03/23/2026 10:34 AM EDT 03/23/2026 04:35 PM EDT - Q33 Arrow Right Question: Multiple Awards Is SCWA open to awarding this to multiple vendors who specialize in components of scope that have been outlined in the RFP? For example, are you willing to break out the services by S/4 HANA and HCM since there are companies that specialize in only HCM due to their unique complexity. Answer: Answered in Addendum 6 03/23/2026 04:44 PM EDT 03/24/2026 10:41 AM EDT - Q34 Arrow Right Question: S4 Migration We see where an S4 Migration Readiness Check has been run. Can you make it available? Answer: Answered in Addendum 6 03/24/2026 07:10 AM EDT 03/24/2026 10:41 AM EDT - Q35 Arrow Right Question: SAP Star assessment Has the SAP Star assessment been run and is it available? Answer: Answered in Addendum 6 03/24/2026 07:10 AM EDT 03/24/2026 10:41 AM EDT - Q36 Arrow Right Question: S4 custom code analysis Has an S4 custom code analysis been run and is it available? Answer: Answered in Addendum 6 03/24/2026 07:10 AM EDT 03/24/2026 10:41 AM EDT - Q37 Arrow Right Question: New General Ledger Are you currently running the New General Ledger in your legacy ECC system? Answer: Answered in Addendum 6 03/24/2026 07:10 AM EDT 03/24/2026 10:41 AM EDT - Q38 Arrow Right Question: Future path of remaining on premises vs. a hyperscaler? Has SCWA determined their future path of remaining on premises vs. a hyperscaler? If hyperscaler, does the Authority have a preference of AWS, Azure, GCP, or other? Answer: Answered in Addendum 6 03/24/2026 07:11 AM EDT 03/24/2026 10:41 AM EDT - Q39 Arrow Right Question: Coverage Hours Please elaborate on what systems and applications need to be monitored based on the RFP requirement below: Ability to provide varied (24x7, 24x5, etc..) support and monitoring Answer: Answered in Addendum 8 03/27/2026 01:17 PM EDT 03/30/2026 10:21 AM EDT
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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