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    Active SLED Opportunity · GEORGIA · CITY OF ATLANTA

    SOQ/PS/APD/2603-1260154/E911 Cloud Based Customer Contact Center Solution

    Issued by City of Atlanta
    citySource SoughtCity of AtlantaSol. 300002128816931
    Open · 3d remaining
    DAYS TO CLOSE
    3
    due Apr 27, 2026
    PUBLISHED
    Apr 16, 2026
    Posting date
    JURISDICTION
    City of
    city
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    City of Atlanta Emergency 911 Department seeks a cloud-based AI call center solution for non-emergency call processing on E911 equipment.

    Opportunity details

    Solicitation No.
    300002128816931
    Type / RFx
    Source Sought
    Status
    active
    Level
    city
    Published Date
    April 16, 2026
    Due Date
    April 27, 2026
    NAICS Code
    541512AI guide
    Jurisdiction
    City of Atlanta
    State
    Georgia
    Agency
    City of Atlanta

    Description

    The City of Atlanta, Emergency 911 Department seeks a comprehensive cloud-based AI-Call Center Solution to assist with the processing of non-emergency calls originating on E911 Call Processing Equipment (CPE).

    Key dates

    1. April 16, 2026Published
    2. April 27, 2026Responses Due

    AI classification tags

    cloud computing servicescall center solutionsemergency servicesartificial intelligencecustomer contact centernon-emergency call processing

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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