Active SLED Opportunity · CALIFORNIA · METROPOLITAN TRANSPORTATION COMMISSION
AI Summary
Bay Area Toll Authority seeks qualified vendors for design, installation, operation, and maintenance of the FasTrak Regional Customer Service Center Back Office System. This is a two-step procurement starting with an RFQ, followed by an RFP for shortlisted firms. The system will serve regional tolling needs through 2050.
NOTICE IS HEREBY GIVEN that the Bay Area Toll Authority (BATA) invites your firm to submit a Response for the design, installation, commission, operation and maintenance of the FasTrak Regional Customer Service Center (RCSC) Back Office System herein called “System”. This will be Part 1 of BATA’s two-step procurement process, which is the Request for Qualifications (RFQ). Part 2 will include a Request for Proposals (RFP) which will be extended only to short-listed firms, as described below.The Bay Area Toll Authority (BATA) is seeking qualified vendors to partner in the development, implementation, and long-term evolution of a next generation tolling Back Office System (System). This System is envisioned as a generational platform—a resilient, adaptable, and scalable solution that will serve the region’s tolling and customer service needs until at least the year 2050. The selected Vendor will engage in a strategic, collaborative relationship with BATA to deliver a robust technical solution in which operations and maintenance of the System can be transitioned in part or in full, at BATA’s option, to BATA or a third party. BATA may disaggregate more of the services that have traditionally been included in delivery of full-service customer service center back office systems (e.g., website, lockbox, etc.).BATA’s intent is to cultivate a contractual relationship that aligns risk and reward, promotes transparency, provides flexibility, and incentivizes innovation and efficiency. The ideal partner will demonstrate a commitment to shared goals, long-term value creation, and seamless transition planning.
| Status | Event Name | Location | Description | Dates | Mandatory |
|---|---|---|---|---|---|
| Ongoing | Open Date | Online Portal | Posting date for the Opportunity | Apr 29th 2026, 1:30 PM PDT | N/A |
| Upcoming | Questions Due Date | Online Portal | Deadline to submit Questions | May 13th 2026, 4:00 PM PDT | N/A |
| Upcoming | Close Date | Online Portal | Deadline for Submissions | Jun 11th 2026, 4:00 PM PDT | N/A |
Note: Template files for the items below (BidTables, Questionnaires) are available in the Attachments section of this opportunity.
| Name | Type | # Files | Requirement |
|---|---|---|---|
| Proposal | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 1 - Min Qualifications Form | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 2 - Key Conditions Acceptance Form | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 3 - Project History Form | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 4 - Project Scope Form | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 5 - Key Personnel Reference Form | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 6 - Key Personnel Resumes | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 7 - COTS Product Form | File Type: PDF (.pdf) | Multiple | Required |
| Exhibit 8 - W9 | File Type: PDF (.pdf) | Multiple | Required |
| Financial Statements | File Type: PDF (.pdf) | Multiple | Required |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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