Active SLED Opportunity · GEORGIA · FULTON COUNTY GOVERNMENT
AI Summary
Fulton County, GA seeks proposals for monthly printing, inserting, mailing, and electronic delivery of water and sewer bills for its Finance Department. This formal RFP includes a prebid conference via Zoom and requires electronic bid submission by July 28, 2026.
Through the issuance of this Request for Proposal (“RFP” and/or “Proposals”), Fulton County, Georgia (“County”) is soliciting Proposals from qualified providers for the monthly Printing, Inserting, Mailing, and Electronic Delivery (e-billing) of Water and Sewer Bills for the Finance Department. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.1610300.C11129876 **Piggyback Contract**: No **Question Acceptance Deadline**: 07/20/2026 02:00 PM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Additional Bidding Instructions**: Do not place Cost in Envelope 1 **Owner Organization**: Finance **Solicitation Number**: 26RFP1617363C-MH **Reference Number**: 0000429134 **Pricing**: In attached document **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Technical Proposal | Documents required for Technical Proposal in Section 3 | Yes | No | | Exhibit 1 | Purchasing Forms A - K | Yes | No | | Addendum | Acknowledgement of Addendum | No | No | | Exceptions TO CONTRACT | Exceptions to the Sample Contract | No | No | | Cost Form | Cost Form | Yes | No | **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Cost Proposal | Cost Form | Yes | No | | Financials | Financial Forms | Yes | No | **Pre-Bidding Events**: Event: Prebid Conference | Date: 07/13/2026 11:00 AM EDT | Location: via Zoom Meeting **Questions and Answers**: | Question | Answer | |---|---| | Please provide a recent services/materials invoice from the current vendor. | Answered in Addendum 1 | | Are you satisfied with the services provided by the current vendor? What are the areas for improvement with the services provided by the current vendor? | Answered in Addendum 1 | | I don't see #10 mailing envelopes on your cost form. Do you want to add that to the form? | Answered in Addendum 1 | | Can the County identify the current contractor providing the Utility Bill Printing and Mailing Services? | Answered in Addendum 1 | | Can the County provide background on the primary business drivers for issuing this RFP? | Answered in Addendum 1 | | 1. What specific operational or service challenges with the current Utility Bill Printing and Mailing provider prompted Fulton County to issue this RFP? 2. Beyond pricing, what are the County's top three business objectives for this procurement? 3. What key performance indicators (KPIs) will the County use to measure the success of the selected vendor throughout the contract term? 4. Can the County provide additional details regarding the current end-to-end billing workflow, including the interaction between CIS Infinity, Paymentus, and the existing print-and-mail vendor? 5. Can the County provide sample billing data files, file layouts, data dictionaries, sample bill templates, and interface specifications during implementation? 6. Are there any planned upgrades or enhancements to CIS Infinity, Paymentus, or the Customer Self-Service Portal during the contract term that vendors should consider? 7. Can the County provide the current annual volumes for paper-only bills, electronic-only bills, combined paper and electronic bills, off-cycle bills, returned mail, reprints, and Auto Draft accounts? 8. Does the County anticipate significant growth in customer accounts or billing volumes during the next three to five years? 9. Besides utility bills, does the County anticipate expanding the scope of this contract to include additional customer correspondence such as delinquency notices, shutoff notices, or other utility-related communications? 10. What file formats are currently exchanged between CIS Infinity and the existing print-and-mail vendor, and are API-based integrations anticipated in addition to SFTP? 11. Will the County provide dedicated Development, Testing, and User Acceptance Testing (UAT) environments during implementation? 12. What cybersecurity, encryption, authentication, and data protection standards are required for secure data transmission, storage, and processing? | Answered in Addendum 1 | | 13. Is the selected vendor expected only to generate electronic bill images, or also to host, archive, and manage customer access to electronic bills? 14. Are there any accessibility (ADA/WCAG) or multilingual requirements for printed and electronic utility bills? 15. Can the County provide the required Service Level Agreements (SLAs) for file processing, print production, mailing timelines, electronic bill delivery, issue resolution, and customer support? 16. What remedies, service credits, or contractual penalties will apply if the required SLAs are not achieved? 17. What turnaround time does the County expect for emergency print requests, bill corrections, and reprints? 18. Does the County expect the selected vendor to identify and implement USPS postal optimization opportunities to reduce mailing costs throughout the contract term? 19. What reporting requirements exist for returned mail, address corrections, USPS tracking, and Intelligent Mail Barcode (IMb) processing? 20. What Recovery Time Objective (RTO) and Recovery Point Objective (RPO) does the County require for disaster recovery and business continuity? 21. Are vendors required to maintain security certifications such as SOC 2 Type II, ISO 27001, or equivalent throughout the contract term? 22. Will the County require a parallel production period with the incumbent vendor before approving Go-Live? 23. What implementation acceptance criteria must be completed before the County authorizes production operations? 24. Beyond the published evaluation criteria, are there any additional factors that will significantly influence the final vendor selection? 25. Is the County open to evaluating innovative or value-added solutions that exceed the minimum RFP requirements, such as enhanced reporting, advanced USPS optimization, or improved customer communication capabilities? | Answered in Addendum 1 | | 10. What file formats are currently exchanged between CIS Infinity and the existing print-and-mail vendor, and are API-based integrations anticipated in addition to SFTP? 11. Will the County provide dedicated Development, Testing, and User Acceptance Testing (UAT) environments during implementation? 12. What cybersecurity, encryption, authentication, and data protection standards are required for secure data transmission, storage, and processing? | Answered in Addendum 1 | | 18. Does the County expect the selected vendor to identify and implement USPS postal optimization opportunities to reduce mailing costs throughout the contract term? 19. What reporting requirements exist for returned mail, address corrections, USPS tracking, and Intelligent Mail Barcode (IMb) processing? 20. What Recovery Time Objective (RTO) and Recovery Point Objective (RPO) does the County require for disaster recovery and business continuity? 21. Are vendors required to maintain security certifications such as SOC 2 Type II, ISO 27001, or equivalent throughout the contract term? 22. Will the County require a parallel production period with the incumbent vendor before approving Go-Live? 23. What implementation acceptance criteria must be completed before the County authorizes production operations? 24. Beyond the published evaluation criteria, are there any additional factors that will significantly influence the final vendor selection? 25. Is the County open to evaluating innovative or value-added solutions that exceed the minimum RFP requirements, such as enhanced reporting, advanced USPS optimization, or improved customer communication capabilities? | Answered in Addendum 1 | | 20. What Recovery Time Objective (RTO) and Recovery Point Objective (RPO) does the County require for disaster recovery and business continuity? 21. Are vendors required to maintain security certifications such as SOC 2 Type II, ISO 27001, or equivalent throughout the contract term? 22. Will the County require a parallel production period with the incumbent vendor before approving Go-Live? 23. What implementation acceptance criteria must be completed before the County authorizes production operations? 24. Beyond the published evaluation criteria, are there any additional factors that will significantly influence the final vendor selection? 25. Is the County open to evaluating innovative or value-added solutions that exceed the minimum RFP requirements, such as enhanced reporting, advanced USPS optimization, or improved customer communication capabilities? | Answered in Addendum 1 | **Addendums**: | Addendum | Date | Note | |---|---|---| | Addendum No. 1 | 07/24/2026 04:42 PM EDT | | | Addendum No. 2 | 08/03/2026 05:14 PM EDT | |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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