Vending Machine Services

The Aviation Authority is seeking a qualified Respondent to provide, install, stock, replenish, service, and maintain snack vending machines and beverage vending machines, along with all other items necessary or incidental to providing vending services, for both Aviation Authority employee‑facing break areas (“Employee Locations”) and public‑facing areas (“Public Locations”) at Orlando International Airport (MCO) and Orlando Executive Airport (ORL), in accordance with the Agreement Documents.

For purposes of this Solicitation, ‘Contract’ shall mean the Concessions Agreement resulting from this Solicitation. Additionally, 'Company' shall refer to the awarded Respondent or Concessionaire.

The awarded Concessionaire shall furnish and operate vending machine services under two distinct service and pricing models, as further described herein.

Background

Orlando International Airport (MCO) and Orlando Executive Airport (ORL) are operated and managed by the Greater Orlando Aviation Authority (the “Aviation Authority”).

Project Details

• Reference ID: 26-114-RFP
• Department: Concessions
• Department Head: Tracy Conner Harris (Vice President)

Important Dates

• Questions Due: 2026-06-11T21:00:09.015Z
• Answers Posted By: 2026-06-22T21:00:36.180Z
• Pre-Proposal Meeting: 2026-06-04T15:30:30.467Z — Virtual Via Teams

Evaluation Criteria

• Concepts and Quality, Variety, and Price Range of Products (30 pts)
• Demonstrated Experience and Qualifications (30 pts)
• Concession Equipment (10 pts)
• Financial Return to the Aviation Authority (30 pts)

Submission Requirements

• RESPONDENT IDENTIFICATION
• Respondent's W9 (required) —

  Please provide the firms latest W9. A blank W9 is provided if needed. 

• Respondent's name and address (required) —

  Must match the name shown on the submitted W-9 Form and on the Registration with the State of Florida (Sunbiz). 

   Contract/Agreement/Purchase Order will be issued under this name, if awarded.

• Respondent's contact's name, title, email address and phone number. (required) —

  Identify the person who is completing this Response.  The person must be duly authorized to submit a Response.

• Is the Respondent a Corporation? (required)
• Enter the state where incorporated and year of incorporation (required)
• Is the stock publicly traded? (required)
• If the corporation is privately held, what is (are) the name(s) of the owner(s), or beneficial owner(s)? (required)
• Is the Respondent a Partnership? (required)
• Upload fully executed, valid Partnership agreement here (required) —

  Name file: "Partnership Agreement - Respondent's Name".

• Is the Respondent a Limited Liability Company? (required)
• Enter the State where the Respondent was organized and year of organization (required)
• Is the Respondent a Joint Venture? (required)
• Upload a fully executed copy of the Joint Venture Agreement and Organizational Documents for each Joint Venture Partner (required) —

  Name file: "Joint Venture Agreement - Respondent's Name" or "Organizational Documents - Respondent's Name" as applicable.

• Is the Respondent a Sole Proprietorship? (required)
• Did the Respondent use Artificial Intelligence (AI) to generate any portion of their response to this solicitation? (required)
• AI Confirmation (required) —

  By selecting confirm, I certify that any Artificial Intelligence (AI) generated response(s) have been reviewed and verified for accuracy and truthfulness. Additionally, I certify that any intellectual property, trademarked, and copyrighted material contained in the response(s) are used with the owner’s permission.

• Minimum Requirements
• Minimum Experience (required) —

  Respondent shall have a minimum of five (5) years of continuous, recent, relevant and verifiable experience providing services of the type described in Section 5: Scope of Services, within five (5) years prior to the deadline of this Solicitation.

• Respondent's References (required) —
  1. Respondent's references should demonstrate that the Respondent and the management team have the experience and the reputation to operate Concessions similar in scope to the one described in this RFP.
  2. References shall be able to validate the Respondent’s capabilities, experience, commitment to customer service, and financial responsibility.
  3. Respondent must submit three (3) references. More recent reference responses are more preferred than responses from concessions which expired more than 5 years ago.
  4. It is the Respondent’s responsibility to provide references and information that most closely demonstrates their experience with organizations (airports, counties, municipalities, or universities) of similar size, complexity, and risk exposure as the Aviation Authority.
  5. The Respondent authorizes the Aviation Authority, its staff or consultants to contact any of the references provided in the response and specifically authorizes such references to release either orally or in writing, any appropriate data with respect to the Respondent. Respondent bears full responsibility for naming references which will respond to the Aviation Authority’s reference checks.  If the Respondent’s references do not respond to the Aviation Authority’s reference checks, the Respondent's evaluation will be adversely affected by non-responsive references.
• Reference 1 (required) —

  Enter first Reference here.  Respondent's response must be in this format:

  1. Organization's Name
  2. Organization's Address
  3. Contact Person's Name
  4. Contact Person's Email
  5. Contact Person's Phone
• Reference 2 (required) —
  1. Organization's Name
  2. Organization's Address
  3. Contact Person's Name
  4. Contact Person's Email
  5. Contact Person's Phone
• Reference 3 (required) —
  1. Organization's Name
  2. Organization's Address
  3. Contact Person's Name
  4. Contact Person's Email
  5. Contact Person's Phone
• Registration with the State of Florida (required) —

  
  Upload registration here, name file "Registration - Respondent's Name".

• Respondent's Certification* (required) —

  Please download the below documents, complete, and upload.

• Prohibition of Covered Unmanned Aircraft Systems (UAS) (required) —

  By selectin "Confirm", the Respondent certifies that they are aware of and comply with relevant Federal statutes and regulations, including those from the Federal Aviation Administration (FAA), for operating unmanned aircraft systems (UAS) in accordance, and in compliance with all related requirements in the FAA Reauthorization Act of 2024 (Public Law 118-63), section 936 (49 U.S.C. § 44801 note).  

  The Respondent warrants that all UAS operations will be conducted in full compliance with all applicable Federal Aviation Administration (FAA) regulations, including but not limited to 14 CFR Part 107, and any other applicable local, state, or Federal laws and regulations.  

  Sponsors and subgrant recipients cannot use AIP grant funds to enter into, extend, or renew a contract  related to covered unmanned aircraft systems (UAS). This includes both procurement and operational contracts, as well as contracts with entities that operate such systems. 

• CONCEPTS AND QUALITY, VARIETY, AND PRICE RANGE OF PRODUCTS —

  Describe in detail the manner in which you, if you are the successful Proposer would operate the Concession, including your prices, a detailed list of products and any supplemental information so that the Aviation Authority may evaluate the quality and range of products the Proposer intends to offer at the Concession. The list of products must contain all items the Proposer intends to provide at the Concession and proposed prices as of the Commencement Date for each product.  Subject to the approval of the Chief Executive Officer of the Aviation Authority and provisions of the Concession Agreement, the Proposer will be required to provide the proposed products listed at the prices specified by the successful Proposer.

   

  Further describe how the equipment will be kept well-stocked, clean and in good working condition on a daily basis. What team or support will be provided to ensure machines are fully functional on a 24-hour basis. Explain the proposed response to any customer service issues that might arise.

• Describe Respondent's Approach and Plan when it comes to providing services as defined in Section 5: Scope of Services (required)
• Provide examples that demonstrate proven experience in providing outstanding operations and customer service experiences which focus on customer satisfaction. (required)
• Innovation (required) —

  The Aviation Authority is exploring opportunities to increase employee satisfaction through enhanced vending snack and beverage selections. Employees have expressed interest in a variety of options, including healthier choices and convenience/ prepared meals. The selections may include items such as fruits, salads, protein snacks, protein drinks, soups, wraps, sandwiches, or microwavable entrees. The Aviation Authority may request these services in the future. Please indicate whether Respondent can provide solutions to meet these potential requests:

• Describe how the innovative technology you propose will meet or exceed the Aviation Authority’s customers' service expectations. (required) —

  Name the file, "Supporting Document - Respondent's Name".

  Respondents must include a detailed description of the snack and beverage service solution, describe whether it has been used in other settings if so, where and include the way such services would be delivered and supported. 

• Demonstrated Experience and Qualifications
• Demonstrated Qualifications (required) —

  Identify by location two (2) of the Proposer's operations, U.S. or foreign, within the past two (2) years which are similar to the one being proposed at the Airport, indicating the following:

  • Name, location, and ownership, including primary contact information (name, phone number, and email address)

  • Type of facility (e.g., airport, transportation hub, institutional, commercial, or similar environment)

  • Dates of operation, including:

    • Beginning and ending dates of the contract or lease term, if applicable; or
    • Commencement and termination dates of operations

  • Gross revenues and operating expenses for the most recent full year of operation

  • Number of employees assigned to the operation

  • Detailed description of the facilities and operations, including how the referenced operations demonstrate the Proposer’s experience, operational capability, and approach in a manner consistent with the Aviation Authority’s current vision and business objectives, as further described at:
    https://flymco.com/airport-business/investor-relations/mco-and-orl-vision/

• Provide a narrative of two (2) vending machine installations within the last five years. (required)
• Non-Performance of the Firm (required) —

  List any and all work the Respondent failed to complete in accordance with any contract in the last five (5) years.  Describe details regarding the non-performance, including listing any officer or partner of their team who in the last five (5) years failed to complete a contract handled in his/her name.  In case of a Joint Venture list failed work be all Joint Venture Parties.

• Please upload product list and pricing for each concept. (required) —

  Name the file, "Product List and Pricing - Proposer's Name".

• Concession Equipment
• Documentary Proof (required) —

  Provide documentary proof of the machines to be used in the performance of this contract. The submission shall be in PDF format and must include the following details for each machine:

  • Year of manufacture

  • Make

  • Model

  • Images clearly depicting the machines

• Certification Regarding Markup Percentage for Location A (Employee Locations) (required) —
  By selecting ‘Confirm’, I hereby certify that the Respondent acknowledges and affirms its commitment to provide a Markup Percentage on products sold of ten percent (10%) or less for machines located in Location A (Employee Locations), as submitted as part of their response.
• Transition Plan - Describe the process to implement the Services to be provided (required) —

  This plan must include delivery time frames and information that would be required for such services to be fully operational and include a sample timeline.  Pending selection and award, Services are anticipated to begin on or around January 1, 2027. Provide an explanation of how this timeline would be used in the transition process.

• Financial Return to the Aviation Authority
• All Inclusive pricing (required) —

  By selecting confirm, I certify that all charges, fees, etc... are included in the Pricing Table(s). Additionally, I acknowledge that charges, fees, etc... not disclosed in this/these Pricing Table(s) may not be accepted by the Aviation Authority.

• Validity of pricing (required) —

  By selecting confirm, I acknowledge that the pricing provided is valid until at least 07/01/2027 

• Financial Return to the Aviation Authority (required) —

  Enter the proposed Percentage of Gross Receipts for Snack and Beverages sold for public facing machines (Location B). Percentage must be given in whole numbers (integer) only. 

  A percentage fee of less than 20% will NOT be considered.

• Confirmation regarding financial return to the Aviation Authority (required) —

  By selecting 'Confirm", I acknowledge the following:

  1. Pursuant to the Concession Agreement, the successful Respondent shall pay to the Aviation Authority, for each Agreement Period of the Term of the Concession Agreement, a Concession Fee.
  2. The Concession Agreement contains additional details on the Concession Fees during the Term of the Concession.
  3. Each Respondent is required to submit a proposed Percentage of Gross Receipts for snack and beverage sales.
  4. A percentage fee of less than 20% will NOT be considered.
• Confirmation of Compliance with Pricing Requirements (required) —

  By selecting "Confirm" I acknowledge that I have read, understand and agree to the pricing requirements set forth in solicitation Section 5.3 of the Scope of Services. 

• OTHER REQUIREMENTS
• Certification Regarding Prohibition Against Contracting with Scrutinized Companies (required) —

  By selecting "Confirm", I hereby certify that neither the Respondent, nor any of its wholly owned subsidiaries, majority-owned subsidiaries, parent companies, or affiliates of such entities or business associations, that exists for the purpose of making profit have been placed on the Scrutinized Companies that Boycott Israel List created pursuant to Section 215.4725, Florida Statutes, or are engaged in a boycott of Israel.

  I understand and agree that the Aviation Authority may immediately terminate any Concession Agreement resulting from this RFP upon written notice if the Respondent (or any of those related entities of Respondent as defined above by Florida law) are found to have submitted a false certification or any of the following occur with respect to the company or a related entity: (i) it has been placed on the Scrutinized Companies that Boycott Israel List, or is engaged in a boycott of Israel, or (ii) it is found to have been engaged in business operations in Cuba or Syria.

• Conflict of Interest Form (required) —

  Please download the below form, complete, and upload.  Name file "Conflict of Interest Form-Respondent's Name

• Drug-Free Workplace Certification (required) —

  By selecting "Confirm", I certify, that if awarded, Respondent shall maintain a drug-free workplace in accordance with the Florida Drug-Free Workplace Act during the duration of the Concession Agreement. No employee shall be hired by a successful Respondent for work on the Aviation Authority's premises prior to such employee having tested negative for drugs. In addition, existing employees of the Respondent must be subject to drug testing by the Respondent upon reasonable suspicion of drug use. Results of all such drug tests are to be retained by the Respondent. Copies shall be provided to the Aviation Authority, if requested.

• Verification of Employment Status / E-Verify (required) —

  By selecting "Confirm", I hereby acknowledge and agree that use of the U.S. Department of Homeland Security’s E-Verify System during the term of the Concession Agreement is a condition of the resulting Concession Agreement with the Aviation Authority.

  Effective January 1, 2021, public and private employers, contractors, and subcontractors will be required to register with and use the Employment Eligibility Verification System (E-Verify) to verify the work authorization status of all newly hired employees. The E-Verify system can be obtained at the U.S. Department of Homeland Security website: http://www.dhs.gov/E-Verify

  By entering into a Concession Agreement with the Aviation Authority, the Respondent becomes obligated to comply with the provisions of Section 448.095(2), Florida Statutes, "Employment Eligibility," as amended from time to time. This includes, but is not limited to, utilization of the E-Verify System to verify the work authorization status of all newly hired employees, and requiring all subcontractors to provide an affidavit attesting that the subcontractor does not employ, contract with, or subcontract with, an unauthorized alien.

  The Respondent shall maintain a copy of such affidavit for the duration of the Concession Agreement. Failure to comply will lead to termination of the resulting Concession Agreement or if a subcontractor knowingly violates the statute, the subcontract must be terminated immediately. Any challenge to termination under this provision must be filed in the Circuit Court of Orange County, Florida no later than 20 calendar days after the date of termination. If the resulting Concession Agreement is terminated for a violation of the statute by the Respondent, the Respondent may not be awarded a public contract for a period of one (1) year after the date of termination.

• Discriminatory Vendor List Certification (required) —

  By selecting "Confirm", I hereby certify that the Respondent, and any of its wholly owned subsidiaries, majority-owned subsidiaries, parent companies, or affiliates of such entities or business associations, that exists for the purpose of making profit have not been placed on the Discriminatory Vendor List by the Department of Management Services. (Section 287.134(3)(d),Florida Statutes) 

• Public Entity Crimes Certification (required) —

  By selecting "Confirm", I hereby certify that the Respondent, and/or any of its wholly owned subsidiaries, majority-owned subsidiaries, parent companies, or affiliates of such entities or business associations have not been convicted of any public entity crimes nor have they been placed on the Convicted Vendor List by the Department of Management Services. 

• Prior or Pending Convictions, Indictments, Investigations, Regulatory Investigations (required) —

  Provide a description of all prior or pending convictions, indictments, investigations, and regulatory investigations, either civil or criminal that relate to the services listed in the RFP, in which Respondent or its affiliates, subsidiaries, parent company, directors, senior officers, senior regional officers, the Lead Individual, or Engagement Team members have been involved with in the last five (5) years immediately preceding the date of Respondent's response to this RFP or provide an affirmative statement that there are none.

• Claims Information (required) —

  Disclose all lawsuits, arbitrations and claims filed or raised by or against the Respondent, except premises liability matters, over the last five (5) years, specifically identifying the project involved, the parties involved, the nature of the claim(s), amount at issue, disposition or status and litigation, case style, number, and jurisdiction. The Respondent shall also list any work their team failed to complete in accordance with any contract or agreement in the last five (5) years.  Describe details regarding the non-performance, including listing any officer or partner of their team who in the last five (5) years failed to complete a contract or agreement handled in his/her name.  Or provide an affirmative statement that there are none.

• CONCEPTS, QUALITY, VARIETY AND PRICE RANGE OF PRODUCTS —

  See Concept Description under Attachments.

• Upload the proposed list of products and prices (required) —

  Please upload proposed product list and pricing for each concept. Name the file, "Product List and Prices - Concept Name - Proposer's Name". 

  Finalized product list will be subject to the Aviation Authority’s approval.

• Confirmation regarding financial return to the Aviation Authority (required) —

  By selecting 'Confirm", I acknowledge the following:

  1. Pursuant to the Concession Agreement, the successful Proposer shall pay to the Aviation Authority, for each Agreement Period of the Term of the Concession Agreement, a Concession Fee, in an amount equal to the greater of: (1) the Minimum Annual Concession Fee consisting of the sum of an Annual Rental Fee and a Minimum Annual Privilege Fee, or (2) the Percentage of Gross Receipts.
  2. The Concession Agreement contains additional details on the Concession Fees and how the Minimum Annual Concession Fee will be adjusted during the Term of the Concession.
  3. The Initial Minimum Annual Concession Fee is set by the Aviation Authority at $0.
  4. Each Proposer is required to submit a proposed Percentage of all Gross Receipts. DO NOT propose on the fixed Minimum Annual Concession Fee.
  5. A percentage fee of less than 20% will NOT be considered.
• Financial Return to the Aviation Authority (required) —

  Enter the proposed percentage of all Gross Receipts.  Percentage must be given in whole numbers (integer) only.

• Type of Concession (required)
• Responses may not be withdrawn for ____ days (required) —

  Enter number only.

• The successful Proposer will be granted possession of the Premises approximately ________ days prior to the Commencement Date (required) —

  Enter number only, don't add the word "days"

• The Term of the Concession shall be a period of  ____ years... (required)
• The successful Proposer will be required to expend in the build-out of improvements, fixtures, furnishings and equipment (excluding inventory) not less than $____ per square foot for concessions’ space. (required) —

  Enter number only, no $ sign.

• If applicable, Proposer will expand and the buildout of improvement not less than $___ per sq ft for queuing and seating space (required) —

  Add number only, without dollar sign.

• A Proposer shall be limited to award of no more than ___% of the North Terminal Food and Beverage Program (required) —

  Enter number only, no % sign.

• A Proposer shall be limited to award of no more than ____% of the North Terminal Retail Program (required) —

  Enter number only, no % sign

• Is there any ACDBE Participation? (required)
• ACDBE Participation Goal (required) —

  Enter number only, without % sign.

• Minimum Requirements - Experience - Include verbiage? (required)
• Minimum Requirements - Minimum number of years experience (required) —

  in words

• Minimum Requirements - Relevant experience within the last____ years (required) —

  in words

• References (contact only) to be included? (required)
• Number of References? (required) —

  in words

• References within ____ years (required) —

  five

• Committee for Recommendation (required)
• A percentage fee of less than _______% will NOT be considered (required) —

  Enter number, without % sign.

• The Percentage of Gross Receipts for employee sales will be fixed at ____%. (required) —

  Enter number, without % sign.

• Concessionaire must offer a ____% discount to employees for food and non-alcoholic beverages (required) —

  Enter number only, without % sign.

• The percentage of Gross Receipts for alcohol sales will equal ____% higher than the Percentage of Gross Receipts for food and non-alcoholic beverage sales (required) —

  Enter number only, without % sign

• Experience in the direct management and operation of Concession business generating at least $_________ in annual gross receipts (required) —

  Enter number only, no $ sign.

• The initial Minimum Annual Concession Fee is fixed by the Aviation Authority at _______________ (required) —

  Enter amount, number only, without dollar sign

• What is the Section number for the Eligibility and Proposal Form? (required)