WSSC Office Supplies for Desktop Delivery

The Washington Suburban Sanitary Commission, MD (the "WSSC"), is soliciting sealed responses for WSSC Office Supplies for Desktop Delivery. Responses are to be submitted via WSSC's eProcurement Portal via https://procurement.opengov.com/portal/wsscwater PRIOR TO 2:00 pm on Monday, July 27, 2026. Late responses will not be accepted.

The Washington Suburban Sanitary Commission (WSSC) is seeking proposals from qualified vendors to provide comprehensive desktop delivery of office supplies and related services who can meet our need for quality office products, competitive pricing and exceptional service on an as needed basis.

Background

WSSC employs over 1,800 staff members across sixteen (16) locations and requires a diverse range of office supplies to support daily operations. On average, WSSC Water orders approximately ten (10) orders a day, with an estimated value of $400.00 per order.

Project Details

• Reference ID: 107584
• Department: General Services Department
• Department Head: Fred Lees (General Services Director (Acting))

Important Dates

• Questions Due: 2026-07-15T18:00:00.000Z
• Pre-Proposal Meeting: 2026-07-10T15:00:00.000Z — https://teams.microsoft.com/meet/276987824960683?p=4nA893oBjC6VzFgbKT

Evaluation Criteria

• Account Management and Customer Service (25 pts) —
  1. Describe your company’s customer service model, including the role and responsibilities of the dedicated WSSC Account Representative.
  2. Provide the Account Representative’s resume outlining professional experience in office supplies account management.
  3. Describe escalation procedures and issue resolution timelines.
  4. Identify customer service availability and working hours. Describe engagement via phone, email, and online chat for customer service inquiries. Provide a detailed description of how your company will meet the requirements as outlined in the Scope of Work.
  5. Describe your transition/onboarding plan for new clients, including online catalog setup, user training, and go-live support.
  6. Identify delivery timelines and processes for:
     1. Standard delivery items
     2. Backordered items
     3. Non-standard office supply items.
• Firm's Experience (30 pts) —
  1. Provide a brief company history, including year established, headquarters location, and ownership structure.
  2. Describe the scale of your operations, including the number of distribution centers, geographic service areas, and approximate annual revenue (or range).
  3. Demonstrate experience conducting desktop delivery to multiple locations simultaneously, for a maximum of forty seven (47) orders per day and an average of ten (10) orders per day.
  4. Describe any experience working with Maryland state or local government entities, water/wastewater utilities, or regulated industries.
  5. Confirm your ability to deliver free on board (FOB) destination during normal working hours (7:30 AM – 3:30 PM, Monday–Friday, excluding WSSC observed holidays).
  6.  Demonstrate experience in fulfilling branded merchandise and apparel programs.
• Technology and Online Ordering System (25 pts) —

  Breakdown into Subsections: Identify your company's ability to provide an online ordering platform as follows:

  1. 1. Describe your company’s order fulfillment process from order placement to desktop delivery, including how next-business-day delivery is achieved.
     2. Identify your nearest distribution center(s) to the WSSC service area (Montgomery, Prince George’s Counties, MD) and explain how proximity supports delivery commitments.
     3. Describe your process for managing deliveries across multiple locations, including the seventeen (17) WSSC delivery sites listed in the Scope of Work.
     4. Describe your emergency/urgent order process and capacity for last-minute or expedited requests.
     5. Describe your process for building and maintaining a WSSC-specific approved product catalog.
     6. Explain how products are added, modified, or discontinued within the customized catalog, and the notification process to WSSC.
     7. Describe how pricing within the custom catalog is controlled and displayed to authorized WSSC users.
     8. Describe your back-end administration set-up and modification process changes.
     9. Describe your process in supporting promotional (branded and logo printed) services
        1. Identify artwork upload and artwork proof requirements
        2. Identify production status tracking process and systems
     10. Describe your process and delivery/lead times for handling branded and logo print services.
• Price (20 pts) —

  This factor will evaluate the sum of the annual Office Supply Desktop Delivery solution cost by each Offeror to include the following:

  1. Market basket pricing
  2. Percentage discount off the list price or the catalog price.
  3. Expedited shipping costs.

Submission Requirements

• MINIMUM QUALIFICATIONS —

  Each Offeror must meet the following minimum qualifications to be considered for the Award:

• Five (5) years of experience providing desktop delivery for Office Supplies to multiple locations: (required) —

  Provide the following:

  1. Company name and business address
  2. Number of years in operation
  3. Description of products and services provided
  4. At least three (3) contracts performed within the last five (5) years, including client name, email address, contract title, description of work performed, amount, and duration of contract (start and end dates).
• Appendix A: OSDI PARTICIPATION —

  Bidders/Offerors must provide the required documents that meet the requirements of the Optimization of Diverse Business Development Program to be considered for an award. 

• Provide proof of approve MBE business certifications and/or SLBE business registrations (required)
• Please download and complete the attached OSDI Forms (required) —

  Please download the documents below, complete them, and upload if subcontracting.

• Appendix B: CERTIFICATE OF INSURANCE
• Please upload your up to date Certificate of Insurance here (required)
• Appendix C: SUBMISSION FORMS
• Technical Proposal (WITHOUT COST) (required) —

  Please upload your technical proposal here

• CONSENT TO USE OF ELECTRONIC SIGNATURE (required) —

  Please download the below documents, complete, and upload.

• CERTIFIED INSURANCE CONFIRMATION (required) —

  I certify that I will have on file within 10 days of Notice of Award, Certificates of Insurance acceptable to the Commission, meeting all requirements set forth in the Contract Document.

• CONTRACT CERTIFICATION AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• CONSULTANT CONFLICT OF INTEREST AFFIDAVIT (required) —

  Please download the below documents, complete, and upload.

• IRAN INVESTMENT ACTIVITY CERTIFICATION (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF BIDDER’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• STATEMENT OF OFFEROR’S QUALIFICATIONS FORM (required) —

  Please download the below documents, complete, and upload.

• PRICING
• Please upload your pricing here (required)
• CONFIRMATION STATEMENTS
• Please provide your Supplier Portal identification number (ID): (required) —

  If not currently registered, register at www.wsscwater.com/supplier and provide a confirmation statement that you have registered if an identification number has not been provided to you at the time of bid.  Please ensure all subcontractors are also registered at the time of bid.

• Prompt Payment Discount (required)
• Solicitation Purpose? (required)
• RFP purpose? (required)
• IFB Purpose (required)
• General Terms and Conditions? (required)
• How will you be collecting pricing? (required) —

  Select electronic pricing table if providing line items for the vendor to fill out

• Bonding Requirements? (required)
• Please select all relevant insurance types: (required)
• Will you be awarding a single or multiple vendors? (required)
• Will the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause apply? (required) —

  Select yes to show the Mid-Atlantic Purchasing Team Intergovernmental & Cooperative Purchasing Clause in the attachments

• Identify OSDI's Participation Recommendation (required)
• MBE Bid Price Preference: (required)
• SLBE Bid Price Preference: (required)
• MBE/SLBE Goal (required)
• Select the Optimization of Diverse Business Development Program (required)