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Contract Category
4 state, local & education solicitations AI-tagged as Customer Service Solutions.
AI Summary
WSSC seeks a modern Contact Center as a Service (CCaaS) and IVR solution to replace its aging telephony system, supporting browser-based softphones, integration, and advanced call center features. Bids due May 1, 2026.
maryland · maryland
AI Summary
WSSC seeks proposals for a cloud-based Contact Center as a Service (CCaaS) and IVR solution to replace aging telephony systems. The solution must support browser-based softphones, integrate with enterprise systems, and improve customer service. Proposals due May 1, 2026, with evaluation based on demonstrations, experie…
Washington Suburban Sanitary Commission, MD · Maryland
Jackson Public School District
AI Summary
Jackson Public School District seeks a feedback and customer service solution for schools and departments via RFP 2025-12, closing May 22, 2025.
Jackson Public School District · Mississippi
AI Summary
City of Sacramento seeks a partner to migrate eight call centers from Cisco PCCE to AWS, supporting 193 agents and 75,000 calls monthly. The project includes DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity for a scalable omni-channel customer service solution.
City of Sacramento · California
Common questions about finding and winning Customer Service Solutions government contracts.