Active SLED Opportunity · CALIFORNIA · CITY OF SACRAMENTO
AI Summary
City of Sacramento seeks a partner to migrate eight call centers from Cisco PCCE to AWS, supporting 193 agents and 75,000 calls monthly. The project includes DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity for a scalable omni-channel customer service solution.
The City of Sacramento is seeking an integration partner to migrate its eight call centers from a Cisco on-premises PCCE environment to AWS, supporting 193 agents and handling approximately 75,000 calls per month. The migration plan must detail steps such as DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity, aiming for a scalable, omni-channel solution that enhances customer service and optimizes interactions across various city departments. Pre-Bid Meeting Information: No Online Q&A: Yes Location Information: Department: IT - Information Technology Department Address: 915 I Street, 3rd FloorSacramento, California95814 County: Sacramento
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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