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Contract Category
1 state, local & education solicitations AI-tagged as Omni Channel Solutions.
AI Summary
City of Sacramento seeks a partner to migrate eight call centers from Cisco PCCE to AWS, supporting 193 agents and 75,000 calls monthly. The project includes DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity for a scalable omni-channel customer service solution.
City of Sacramento · California
Common questions about finding and winning Omni Channel Solutions government contracts.