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    Closed Solicitation · GENERAL SERVICES ADMINISTRATION

    ARTIFICIAL INTELLIGENCE (AI) CONTACT CENTER SOLUTIONS

    Issued by FEDERAL ACQUISITION SERVICE · TTS FAC
    Sol. RFIAICCS121925Sources SoughtSet-aside: Total Small Business Set-Aside (FAR 19.5)WASHINGTON, DC
    Closed
    STATUS
    Closed
    closed Jan 20, 2026
    POSTED
    Dec 19, 2025
    Publication date
    NAICS CODE
    561422
    Primary industry classification
    PSC CODE
    R499
    Product & service classification

    AI Summary

    The Government is seeking industry input on AI-enabled solutions for contact centers, including virtual voice agents and chatbots. This RFI aims to understand market capabilities and gather feedback on a draft Performance Work Statement. Industry insights will help refine the requirements for automating customer service interactions.

    Contract details

    Solicitation No.
    RFIAICCS121925
    Notice Type
    Sources Sought
    Set-Aside
    Total Small Business Set-Aside (FAR 19.5)
    Posted Date
    December 19, 2025
    Response Deadline
    January 20, 2026
    NAICS Code
    561422AI guide
    PSC / Class Code
    R499
    Issuing Office
    TTS FAC
    Sub-Agency
    FEDERAL ACQUISITION SERVICE
    Agency
    GENERAL SERVICES ADMINISTRATION
    Primary Contact
    Kenny Yiu
    City
    WASHINGTON
    State
    DC
    ZIP Code
    20405
    AI Product/Service
    service

    Description

    The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). 

    The purpose of this RFI is to:

    1. Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions. 
    2. Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion.

    Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA. 

    Key dates

    1. December 19, 2025Posted Date
    2. January 20, 2026Proposals / Responses Due

    AI search tags

    contact center solutionsartificial intelligencecustomer service automationvirtual agentschatbots

    Frequently asked questions

    ARTIFICIAL INTELLIGENCE (AI) CONTACT CENTER SOLUTIONS is a federal acquisition solicitation issued by GENERAL SERVICES ADMINISTRATION. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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