Closed Solicitation · DEPT OF DEFENSE

    Defense Travel Management Office, Travel Assistance Center Support

    Sol. H9821025RE014PresolicitationALEXANDRIA, VA
    Closed
    STATUS
    Closed
    POSTED
    Jun 9, 2025
    Publication date
    NAICS CODE
    561422
    Primary industry classification
    PSC CODE
    R499
    Product & service classification

    AI Summary

    The Defense Human Resources Activity (DHRA) plans to solicit a single award contract for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The contract will have a 9-month base period starting November 27, 2025, with four optional extensions through August 31, 2030. Services include 24/7 travel assistance, system support, and coordination with DoD travel programs. The solicitation is expected to be issued in June 2025, with proposals due in August 2025. Interested bidders can contact Jada Weaver or Charles M. Carnley for more information.

    Contract details

    Solicitation No.
    H9821025RE014
    Notice Type
    Presolicitation
    Posted Date
    June 9, 2025
    Response Deadline
    NAICS Code
    561422AI guide
    PSC / Class Code
    R499
    Contract Code
    9748
    Primary Contact
    Jada Weaver
    State
    VA
    ZIP Code
    223504000

    Description

    The Defense Human Resources Activity (DHRA) Acquisition Management Directorate, intends to solicit for a single award contract for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The contract is planned to have a 9-month base period (inclusive of the transition period) and four, twelve-month option periods. The anticipated base period of performance is November 27, 2025 through August 31, 2026. If all options are exercised, the overall period of performance is anticipated to be November 27, 2025 through August 31, 2030. The Contractor shall provide the personnel, management, and materials necessary to provide expert 24/7 Travel Assistance Support Services for federal information technology (IT) systems and programs developed, integrated and/or supported by the TAC. The Contractor shall provide all necessary personnel, management, facilities, incidental materials, administrative support, and technical services to meet the performance objectives. TAC services support the DoD travel mission, including but not limited to: 1) Responding to DTS usage or system issues; 2) Supporting new system functionality requirements and DTS changes (and related testing/validation); 3) Coordinating the resolution of travel system related finance and accounting System Problem Reports; 4) Supporting TMC interface(s) with the DoD OBT; 5) TMC post conversion support; 6) Researching/Using Global Distribution Systems (GDSs); 7) Supporting travel initiated through external Order Writing Systems to DTS; 8) Coordinating with DoD financial/accounting system owners related to DTS integration issues; 9) Responding to questions regarding DoD commercial travel programs (as listed in the Introduction section); 10) Providing travel assistance to the Recruit Assistance Program; 11) Coordinating responses to users regarding Joint Travel Regulation (JTR) policy questions; 12) conducting meetings with senior service and agency travel administrators; 13) perform release testing of the DoD travel system; 14) conducting Outreach calls providing training and updates on the state of DoD travel to the DoD travel community. This acquisition is being solicited as a full and open competition utilizing FAR Parts 12 and 15. The North American Industry Classification System (NAICS) code for this project is 561422 and PSC of R499 with a size standard of $25.5M. The anticipated issuance date for this solicitation is projected for the end of June 2025 with proposals anticipated to be due early August 2025. Points of contact are Jada Weaver, Contract Specialist, email: jada.a.weaver.civ@mail.mil and Charles M. Carnley, Contracting Officer, email: Charles.m.carnley.civ@mail.mil.

    Key dates

    1. June 9, 2025Posted Date

    Frequently asked questions

    Defense Travel Management Office, Travel Assistance Center Support is a federal acquisition solicitation issued by DEPT OF DEFENSE. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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