SamSearch

    Closed Solicitation · DEPARTMENT OF VETERANS AFFAIRS

    GENESYS CLOUD CALL CENTER PRODUCTS AND SERVICES

    DEPARTMENT OF VETERANS AFFAIRS
    Special NoticeSet-aside: SBA Certified Women-Owned Small Business (WOSB) Program Set-Aside (FAR 19.15)EATONTOWN, NJ
    Closed
    STATUS
    Closed
    closed Jan 19, 2025
    POSTED
    Jan 15, 2026
    Publication date
    NAICS CODE
    541519
    Primary industry classification
    PSC CODE
    DA10
    Product & service classification

    AI Summary

    The Department of Veterans Affairs is issuing an RFQ for Genesys Cloud CX3 call center products and services. This competitive acquisition is set aside for Woman Owned Small Businesses and will be a firm fixed price contract with one base year and four option periods.

    Contract details

    Notice Type
    Special Notice
    Set-Aside
    SBA Certified Women-Owned Small Business (WOSB) Program Set-Aside (FAR 19.15)
    Posted Date
    January 15, 2026
    Response Deadline
    January 19, 2025
    NAICS Code
    541519AI guide
    PSC / Class Code
    DA10
    Issuing Office
    TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
    Sub-Agency
    DEPARTMENT OF VETERANS AFFAIRS
    Agency
    DEPARTMENT OF VETERANS AFFAIRS
    Primary Contact
    Shakiya Harris
    City
    EATONTOWN
    State
    NJ
    ZIP Code
    07724
    AI Product/Service
    both

    Description

    This amendment is to inform all potential vendors the government intends to proceed issuing an RFQ on NASA SEWP V for Genesys Cloud CX3 (Call Center) Products and Services ( Previously Titled Genesys Cloud Customer Experience IAAS) This is a competitive acquisition for a Woman Owned Small Business (WOSB) set aside. This will be a firm fixed price contract. It will be a one base year period with four 12-month option periods. Per FAR 7.102(a), Agencies shall perform acquisition planning and conduct market research for all acquisitions.

    Key dates

    1. January 15, 2026Posted Date
    2. January 19, 2025Proposals / Responses Due

    AI search tags

    call center servicescloud servicesIT servicescustomer experience

    Frequently asked questions

    GENESYS CLOUD CALL CENTER PRODUCTS AND SERVICES is a federal acquisition solicitation issued by DEPARTMENT OF VETERANS AFFAIRS. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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