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Contract Category
45 federal contract opportunities classified as Call Center Services.
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking information for customer service representative support in financial operations and payroll services. This Sources Sought Notice aims to provide call center and help-desk services, ensuring timely and accurate support for inquiries related to payroll and timekeeping. Vendor…
MD
AI Summary
The Department of Veterans Affairs is seeking a contractor to provide licensing renewal and call center technical support for ICAD services. This opportunity is a request for quotations (RFQ) with a firm fixed price contract for a base year plus four option years. Interested contractors must be registered in sam.gov an…
MD
AI Summary
The Department of Justice is seeking a contractor to provide outreach, call center, and paralegal support services for the Public Safety Officer’s Benefits Program. Services include maintaining the PSOB Customer Call Center, case file management, and customer resource assistance. This opportunity is categorized as a So…
DC
AI Summary
The U.S. Fish and Wildlife Service intends to award a sole source contract for the renewal acquisition of Cisco Finesse Call Center Licenses, critical for ESD help desk operations. This opportunity is not a solicitation but invites capability statements from interested parties. The contract period is from February 20, …
VA
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Department of Health and Human Services is seeking a contractor for the World Trade Center Health Program to provide care coordination services for responders and survivors outside the New York Metropolitan Area. Proposals are due by 10 AM EST on February 9, 2026. This is a full and open competition opportunity.
GA
AI Summary
The Department of Veterans Affairs is seeking market research responses for licensing renewal and technical support services for iCAD software, which assists in mammography diagnostics. This is a sources sought notice only, and no proposals will be accepted at this time. Interested parties should provide their capabili…
MD
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Department of Health and Human Services is seeking a National Program Administrator for the World Trade Center Health Program. This service contract involves care coordination for responders and survivors outside the New York Metropolitan Area, including comprehensive member support and medical benefit management. …
GA
AI Summary
This Sources Sought Notice seeks information on available call center support services for Legislative Branch Organizations in the event of a catastrophic incident affecting Capitol Hill. Interested parties should provide details on their capabilities to support emergency response efforts.
DC
AI Summary
This opportunity involves a sole source contract for the inTransition Contact Center awarded to Leidos, Inc. on January 15, 2026. The notice is issued in accordance with FAR 6.302-1, making the redacted justification and approval publicly available.
VA
AI Summary
The Department of Veterans Affairs is issuing an RFQ for Genesys Cloud CX3 call center products and services. This competitive acquisition is set aside for Woman Owned Small Businesses and will be a firm fixed price contract with one base year and four option periods.
NJ
AI Summary
The Department of Homeland Security requires a contractor to provide call center, network operations center, and security operations center support for Integrated Surveillance Tower systems. This includes scheduled and unscheduled maintenance for systems deployed at Border Patrol Command and Control Centers along the b…
DC
AI Summary
The Defense Health Agency intends to award a sole source bridge contract to Leidos, Inc. for inTransition support services from January 15, 2026, to January 14, 2027. This notice is not a request for proposals, and interested parties may review the solicitation on SAM.gov. A Justification and Approval will be posted af…
VA
AI Summary
The U.S. Embassy in Paris is seeking call center services through a solicitation that has been cancelled until further notice. A pre-proposal conference is scheduled for December 19, 2025. Interested bidders must register in the SAM database and submit offers electronically by the specified deadline.
DC
AI Summary
The U.S. Embassy in Paris is soliciting proposals for call center services. The contract will be an IDIQ with one base year and two options. Interested bidders must register in SAM and submit offers electronically by the deadline. A pre-proposal conference is scheduled for December 19, 2025.
DC
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The CDC is seeking a National Program Administrator for the World Trade Center Health Program to provide care coordination services for responders and survivors outside the New York Metropolitan Area. The contractor will manage a nationwide network of health care providers, offering comprehensive member support, appoin…
GA
AI Summary
The U.S. Embassy in Paris is seeking U.S. firms to provide call center services through an upcoming solicitation. The contract will be an IDIQ with one base year and two options. A pre-proposal conference is scheduled for December 19, 2025. Interested bidders must register in the SAM database before submitting offers.
DC
AI Summary
The Department of Commerce's US Patent and Trademark Office is seeking sources for the Electronic Business Center, which provides technical support and electronic filing assistance for patent applications. Interested parties should review the Draft Performance Work Statement for detailed requirements.
VA
AI Summary
The Defense Health Agency intends to award a sole source contract for an Automated Call Distribution System at NMRTC Naples, IT. This acquisition aims to modernize call management processes, requiring capabilities such as automated call routing, integration with existing systems, and compliance with HIPAA standards. In…
MD
AI Summary
The Department of Veterans Affairs is seeking a contractor for switchboard operation and emergency dispatch services at the Northport VAMC. The contractor will provide personnel and supervision for effective operation, ensuring timely call handling and coverage 24/7. Interested firms must demonstrate relevant experienc…
NY
AI Summary
The Department of Homeland Security is seeking information for a 287(g) National Call Center to handle 6,000 to 7,000 calls daily. This RFI aims to identify vendors capable of providing the necessary services and technology to support immigration enforcement and reduce backlog issues. Responses will inform planning and…
DC
Common questions about finding and winning Call Center Services government contracts.