9511 - RFP-9511 - Information Technology Service Management Solution

AI Summary

Allegheny County seeks proposals for a scalable IT Service Management platform to replace EasyVista, emphasizing operational efficiency, automation, and ease of maintenance. The RFP includes key dates from May to July 2026 and requires multiple vendor documents.

Opportunity details

Solicitation No.: 237722
Type / RFx: RFP
Status: Open
Level: county
Published Date: Invalid Date
Due Date: Invalid Date
NAICS Code: 541512 AI guide
Jurisdiction: Allegheny County, PA
State: Pennsylvania
Agency: Allegheny County, PA

Description

Allegheny County’s Department of Information & Technology (DIT) seek proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The County requires a solution that supports operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across departments. The County prefers practical, maintainable solutions over highly customized or operationally complex implementations. Solutions should be straightforward to configure and maintain internally, minimize unnecessary complexity, and support incremental enhancements without vendor dependence.

Commodity Codes

Commodity Codes: US_NAICS_2022 42343 Computer and Computer Peripheral Equipment and Software Merchant Wholesalers US_NAICS_2022 423430 Computer and Computer Peripheral Equipment and Software Merchant Wholesalers US_NAICS_2022 5112 Software Publishers US_NAICS_2022 51121 Software Publishers US_NAICS_2022 511210 Software Publishers US_NAICS_2022 5415 Computer Systems Design and Related Services US_NAICS_2022 54151 Computer Systems Design and Related Services US_NAICS_2022 541512 Computer Systems Design Services US_NAICS_2022 541519 Other Computer Related Services US_NAICS_2022 51321 Software Publisher

Events & Timeline

Status	Event Name	Location	Description	Dates	Mandatory
Ongoing	Open Date	Online Portal	Posting date for the Opportunity	May 28th 2026, 9:00 AM EDT	N/A
Upcoming	Questions Due Date	Online Portal	Deadline to submit Questions	Jun 29th 2026, 12:00 PM EDT	N/A
Upcoming	Close Date	Online Portal	Deadline for Submissions	Jul 8th 2026, 11:30 AM EDT	N/A

Requested Information

Note: Template files for the items below (BidTables, Questionnaires) are available in the Attachments section of this opportunity.

Name	Type	# Files	Requirement
Proposal	File Type: PDF (.pdf)	Multiple	Required
VOSB Required Documents	File Type: PDF (.pdf)	Multiple	Required
Insurance Documentation	File Type: PDF (.pdf)	Multiple	Required
MWDBE Plan and Waiver	File Type: PDF (.pdf)	Multiple	Required
Required Vendor Documentation	File Type: PDF (.pdf)	Multiple	Required
Do you accept the General Terms and Conditions as outlined in this Proposal?	Data Type: Yes/No	N/A	Required
DEI Instructions	File Type: PDF (.pdf)	Multiple	Optional
Do you accept the EEO Requirements as outlined in this Proposal?	Data Type: Yes/No	N/A	Required
Vendor Response Template	File Type: Excel (.xls, .xlsx)	Multiple	Required
3rd Party Data Access	File Type: PDF (.pdf)	Multiple	Required
Vendor Internal Sustainability Profile	File Type: Excel (.xls, .xlsx)	Multiple	Required

Attachments

Key dates

Invalid DatePublished
Invalid DateResponses Due

AI classification tags

information technology service management software solutions it service management platform automation multi-team collaboration enterprise system integration service delivery improvement software maintenance it consulting services

Frequently asked questions

SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.