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Contract Category
5 state, local & education solicitations AI-tagged as Service Delivery Improvement.
AI Summary
Allegheny County seeks proposals for a scalable IT Service Management platform to replace EasyVista, emphasizing operational efficiency, automation, and ease of maintenance. The RFP includes key dates from May to July 2026 and requires multiple vendor documents.
Allegheny County, PA · Pennsylvania
AI Summary
The Ohio State University seeks an AI-enabled omnichannel contact center platform to replace its legacy system. This cloud-based solution must integrate with existing platforms, support compliance requirements, and enhance customer support through advanced AI capabilities. The opportunity is an RFI with an estimated va…
The Ohio State University · Ohio
AI Summary
The Ohio State University seeks an AI-enabled omnichannel contact center platform to replace its legacy system. This cloud-based solution must integrate with existing platforms, support compliance standards, and enhance customer service through advanced AI capabilities. The project includes a multi-phase procurement an…
The Ohio State University · Ohio
AI Summary
The City of Cambridge seeks bids for an IT Strategic Planning Study to assess and modernize its IT environment. The study includes stakeholder engagement, benchmarking, and development of a strategic plan with a multi-year roadmap. Bids due April 23, 2026, via the City's procurement portal.
City of Cambridge · Massachusetts
AI Summary
The County of San Mateo seeks a consultant to conduct an Organizational Change Management study assessing workforce, structure, and processes impacted by emerging technologies to modernize public service delivery.
County of San Mateo · California
Common questions about finding and winning Service Delivery Improvement government contracts.