SLED Opportunity · INDIANA · INDIANA

    988 Contact Center CRM Software

    Issued by FSSA Mental Health & Addiction
    stateRFPIndianaSol. 004100000085803
    Closed
    STATUS
    Closed
    due Feb 5, 2026
    PUBLISHED
    Posting date
    JURISDICTION
    Indiana
    state
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    Indiana FSSA DMHA seeks a vendor to provide and implement a 988 Crisis Call Center Data Platform to standardize crisis call tracking and management across the state's behavioral health system.

    Opportunity details

    Solicitation No.
    004100000085803
    Type / RFx
    RFP
    Status
    active
    Level
    state
    Published Date
    Due Date
    February 5, 2026
    NAICS Code
    541512AI guide
    Jurisdiction
    Indiana
    State
    Indiana
    Agency
    FSSA Mental Health & Addiction

    Description

    The purpose of the RFP is to secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.

    Key dates

    1. February 5, 2026Responses Due

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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