Active SLED Opportunity · MASSACHUSETTS · MASSACHUSETTS

    After-Hours Emergency (AHE) Call Answering and Message Processing Service

    Issued by Massachusetts
    stateRFPMassachusettsSol. BD-26-1067-MCD01-MCD01-128935
    Open · 12d remaining
    DAYS TO CLOSE
    12
    due May 26, 2026
    PUBLISHED
    May 4, 2026
    Posting date
    JURISDICTION
    Massachusetts
    state
    NAICS CODE
    561422
    AI-classified industry

    AI Summary

    Massachusetts Commission for the Deaf and Hard of Hearing seeks a call answering and message processing service for after-hours emergency calls to assist individuals with hearing disabilities. Contract is one year with five renewal options.

    Opportunity details

    Solicitation No.
    BD-26-1067-MCD01-MCD01-128935
    Type / RFx
    RFP
    Status
    OPEN
    Level
    state
    Published Date
    May 4, 2026
    Due Date
    May 26, 2026
    NAICS Code
    561422AI guide
    Jurisdiction
    Massachusetts
    Agency
    Massachusetts

    Description

    MCDHH seeks a Call Answering and Message Processing Service to accept and process calls for its After-Hours Emergency Service primarily but not exclusively outside of Commonwealth business hours to connect individuals (Deaf, oral deaf, deafblind, hard of hearing) experiencing emergencies with individuals providing language access services. Contract has one year and 5 one-year renewal options. Pre Bid Conference: N/A. However, Q&A Forum is offered. Responses will be posted online no later than Wednesday, May 20, 2026, at 3:00pm Eastern.

    Key dates

    1. May 4, 2026Published
    2. May 26, 2026Responses Due

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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