SLED Opportunity · TEXAS · CITY OF KILLEEN

    Booking and Event Management Software

    Issued by City of Killeen
    cityRFPCity of KilleenSol. 248725
    Closed
    STATUS
    Closed
    due Jun 3, 2026
    PUBLISHED
    May 11, 2026
    Posting date
    JURISDICTION
    City of
    city
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    The City of Killeen seeks proposals for a Booking and Event Management Software solution to replace and enhance current systems at its Civic & Conference Center and Arts & Activity Center. The software must support multi-user access, financial integration, event management, and be accessible via web and mobile platforms. Proposals are due June 3, 2026.

    Opportunity details

    Solicitation No.
    248725
    Type / RFx
    RFP
    Status
    open
    Level
    city
    Published Date
    May 11, 2026
    Due Date
    June 3, 2026
    NAICS Code
    541512AI guide
    Jurisdiction
    City of Killeen
    State
    Texas
    Agency
    City of Killeen

    Description

    RFP NO. 26-19

    Booking and Event Management Software

    CITY OF KILLEEN, TEXAS

     

    The City of Killeen will receive sealed Request for Proposals for 26-19 Booking and Event Management Software electronically through the City’s eProcurement Portal or addressed to the City of Killeen, Attn: Purchasing Division, 802 N. 2nd Street, Building G, Killeen, Texas 76541, until 2:00 pm on Wednesday, June 3, 2026. Mailed or hand delivered proposals must be sealed and plainly marked with the name and address of the proposer and “RFP NO. 26-19 Booking and Event Management Software, 2:00 pm, Wednesday, June 3, 2026”.

     

    Proposals received after the closing time will be returned unopened.

     

    Vendors may register and submit proposals electronically at https://procurement.opengov.com/login.  

     

    No Pre-Proposal Meeting will be held.

     

    RFP Questions will be accepted on the OpenGov e-bidding site, until 2:00 pm on Wednesday, May 27, 2026. Questions will be answered in the form of an addendum and posted on the OpenGov e-bidding site. It is the proposer’s responsibility to obtain and acknowledge all addendums.

     

    Complete information regarding this solicitation may be obtained from the City of Killeen website (https://www.killeentexas.gov/414/Purchasing) and OpenGov E-Procurement Portal (https://procurement.opengov.com/login).

     

    The City of Killeen reserves the right to reject any or all proposals and waive any irregularities.

     

    CITY OF KILLEEN, TEXAS

    Sophonia Price

    Director of Procurement and Contract Management

    Background

    The City of Killeen seeks qualified vendors to provide a Booking and Event Management Software solution for the Killeen Civic & Conference Center and Killeen Arts & Activity Center.

    The software must replace the current system and offer enhanced functionality, that meets or exceeds the following functional capabilities: multi-user access, financial integration, event management, reporting, operational oversight, and staff training. The system must be scalable, secure, and accessible via web and mobile platforms.

    The City of Killeen, who is solely directing this RFP process, shall select the proposer based upon competitive submissions pursuant to this Request for Proposal (RFP). After evaluation of all proposals, the selected proposer will serve as the City’s supplier of service requested.

    Project Details

    • Reference ID: 26-19
    • Department: Civic & Conference Center
    • Department Head: Amanda Wilkinson (Director)

    Important Dates

    • Questions Due: 2026-05-27T19:00:00.000Z

    Evaluation Criteria

    • Pricing and Payment Terms (15 pts)

      Evaluation Focus:

      • Detailed and transparent licensing, implementation, and annual maintenance costs
      • Optional modules and scalable pricing structures (if applicable)
      • Clear and reasonable payment terms
      • All-inclusive pricing covering implementation, training, support, and upgrades
      • Total cost of ownership over the full contract term
      • Term: 5 yr upon execution, extensions 1 time, for 2 year extension
    • Service and Technical Support (20 pts)

      Evaluation Focus:

      • Availability of support (after-hours, emergency) and defined response times (SLA)
      • Detailed disaster recovery, data backup, and system restoration plan
      • Ongoing maintenance, updates, and system performance reliability
      • Compliance with applicable regulatory and security standards
    • Customer Service and Account Management (10 pts)

      Evaluation Focus:

      • Clear support channels (phone, email, chat, portal)
      • Designated account manager for coordination and escalation
      • Defined escalation procedures and issue resolution process
      • Clear implementation, onboarding, and ongoing support communication practices
    • Branding and On-Site Marketing (5 pts)

      Evaluation Focus:

      • System interface and outputs consistent with City branding
      • Ability to customize reports, forms, notifications, and client communications
      • Dashboard personalization and actionable notifications for staff
      • Compliance with accessibility and communication regulations
      • User feedback mechanisms to improve system usability
    • Licensing and Certification (10 pts)

      Evaluation Focus:

      • Software licensing structure and user access flexibility
      • Vendor holds all necessary certifications and legal authority to operate
      • Security compliance with federal, state, and local regulations
      • Subcontractor/vendor compliance (if applicable)
      • Company profile, experience, and demonstrated capability
    • Delivery and Job Requirements (30 pts)

      Evaluation Focus:

      • Timely software implementation and deployment approach
      • System functionality aligns with RFP specifications and operational needs
      • Integration with City financial systems and data migration accuracy
      • Reporting, audit trail, and system transparency capabilities
      • System uptime, reliability, and performance standards
      • Ongoing updates, upgrades, and support responsiveness
      • Compliance with IT security, data privacy, and operational standards
    • Subcontractor Information and Additional Considerations (10 pts)

      Evaluation Focus:

      • Identification of any subcontractors for software development, integration, or support
      • Subcontractor compliance with licensing, certifications, and cybersecurity standards
      • Innovative or value-added features enhancing system functionality
      • Ability to fully manage and be accountable for subcontracted work
    • Demo / Interview Add-on (10 pts)

      Evaluation Focus:

      • Identification of any subcontractors for software development, integration, or support
      • Subcontractor compliance with licensing, certifications, and cybersecurity standards
      • Innovative or value-added features enhancing system functionality
      • Ability to fully manage and be accountable for subcontracted work

    Submission Requirements

    • Conflict of Interest Questionnaire (Form CIQ) (required)

      Pursuant to Chapter 176 of the Texas Local Government Code, vendors contracting with or seeking to contract with the City of Killeen must file a completed Conflict of Interest Questionnaire (Form CIQ) with the appropriate records administrator no later than seven (7) business days after beginning contract discussions or negotiations, or after submitting a response to this solicitation. The Form CIQ can be downloaded here:

       https://www.ethics.state.tx.us/data/forms/conflict/CIQ.pdf

      Please confirm your understanding and willingness to promptly download, complete, and submit the Form CIQ upon the City’s request:

    • References (required)

      Contractors shall submit at least three (3) business references for the proposed item. Each reference must include:

      • Business name
      • Contact person
      • Address
      • Telephone number
      • Email address (if available)

      References should be from customers for whom the contractor has provided similar services or products. These references may be contacted by the City of Killeen as part of the evaluation process.

      Please download, complete, and upload the following document:

    • Certificate of Interested Parties (Form 1295) (required)

      If awarded a contract, the vendor must submit the Certificate of Interested Parties (Form 1295) online through the Texas Ethics Commission’s filing application as required by Texas Government Code Section 2252.908. A business entity must use the Commission’s online system to enter the required information, generate the form, and obtain a unique certification of filing number. An authorized agent of the business entity must sign the printed copy, and that certified copy must be provided to the City of Killeen within seven (7) business days after contract discussions or negotiations.

      The online filing system is available at: https://prd.tecprd.ethicsefile.com/File

      Please confirm that you will download, complete, and submit the Certificate of Interested Parties (Form 1295) immediately upon request by the City of Killeen and in accordance with the filing requirements:

    • Acknowledgement – “Boycott Israel" (required)

      By submitting this proposal, the vendor hereby acknowledges that it does not boycott Israel and will not boycott Israel during the term of this contract. Boycotting Israel is defined in Texas Government Code section 808.001 to mean refusing to deal with, terminating business activities with, or taking any action that is intended to penalize, inflict economic harm on, or limit commercial relations specifically with Israel, or with a person or entity doing business in Israel or in an Israeli-controlled territory, but does not include an action made for ordinary business purposes.

    • Acknowledgement – "Boycott Energy Companies” (required)

      By submitting this proposal, the vendor hereby acknowledges that it does not boycott energy companies and will not boycott energy companies during the term of the contract. “Boycott energy company” is defined in Texas Government Code section 809.001 to mean, without an ordinary business purpose, refusing to deal with, terminating business activities with, or otherwise taking any action that is intended to penalize, inflict economic harm on, or limit commercial relations with a company because the company: (A) engages in the exploration, production, utilization, transportation, sale, or manufacturing of fossil fuel-based energy and does not commit or pledge to meet environmental standards beyond applicable federal and state law; or (B) does business with a company described by Paragraph (A).

    • Acknowledgement – “Prohibition on contracts with companies that discriminate against firearm and ammunition industries” (required)

      By submitting this proposal, the vendor hereby acknowledges that it does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association and will not discriminate during the term of the contract against a firearm entity or firearm trade association. Discriminate against a firearm entity or a firearm trade association are defined in Texas Government Code section 2274.001 as (A) with respect to the entity or association, to (i) refuse to engage in the trade of any goods or services; (ii) refrain from continuing an existing business relationship; (iii) terminate an existing business relationship; or (iv) otherwise express a prejudice against the entity or association; and (B) does not include the established policies of a merchant, retail seller, or platform that restrict or prohibit the listing or selling of ammunition, firearms, or firearm accessories.

    • Acknowledgment – "Antitrust Law Certification" (required)

      By submitting this proposal, the vendor hereby acknowledges that neither the vendor nor the entity represented by the vendor, or anyone acting for such entity has violated the antitrust laws of the State of Texas, codified in Section 15.01 et seq., Texas Business and Commerce Code, or the Federal antitrust laws, nor communicated directly or indirectly, prior to the solicitation opening with any competitor or any other person engaged in such line of business.

    • Acknowledgement - "Community Development Block Grant (CDBG)" (required)

      By submitting this proposal, the vendor hereby acknowledges understanding that projects may be funded in whole or in part by the U.S. Department of Housing and Urban Development Community Development Block Grant (CDBG) or Home Investment Partnerships Act (HOME Program) and may be subject to submittal of certified payroll documentation as required by HUD funded construction projects to the extent required by Davis-Bacon and Related Acts (DBRA); confirmation of eligibility for participation through the Excluded Parties Listing System (EPLS) - System for Award Management (SAM.gov) or the Texas Debarred Vendor List.

    • Acknowledgement – “Disadvantaged & Underrepresented Businesses” (required)

      Where applicable for federal awards, by submitting this bid/proposal, the vendor hereby acknowledges support for the inclusion and equitable opportunity for disadvantaged and underrepresented business enterprises and will ensure that small businesses, minority-owned, women-owned, veteran-owned, service-disabled veteran-owned, and other similarly qualified firms are considered as set forth in 2 C.F.R. §200.321. The vendor further acknowledges that, where applicable under federal awards, the OMB Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards encourages recipients and subrecipients to ensure, when practicable, that such businesses are considered in procurement and contracting.  Vendor shall apply these requirements to any subcontractors.

    • Acknowledgement – “Domestic Preference for Procurements” (required)

      By signing and submitting this bid/proposal, the Vendor hereby verifies that, to the greatest extent practicable and consistent with applicable law, it will, when using federal award funds, provide a preference for the purchase, acquisition, or use of goods, products, and materials produced in the United States, as required by 2 C.F.R. § 200.322 (Domestic Preferences for Procurements). “Produced in the United States” means that all manufacturing processes, from the initial melting stage through the application of coatings, for iron and steel products occur in the United States. The Vendor further acknowledges that this requirement must be included in all subcontracts, purchase orders, and other contractual instruments under any resulting contract and will comply with this requirement during the term of the contract.

    • Criminal Convictions Disclosure (required)

      Has the owner(s) of the company been convicted of a crime within the past ten (10) years (excluding minor traffic violations)?

    • Criminal History Disclosure (required)

      Have you, or any member of your Firm or Team to be assigned to this engagement, ever been indicted or convicted of a felony or a misdemeanor greater than a Class C (excluding minor traffic violations) in the last five (5) years?

    • Litigation / Claims History (required)

      Has your Firm or Team, you, or any member of your Firm or Team been involved in any claim, lawsuit, arbitration, or litigation with the City of Killeen or any other Federal, State, Local Government, or private entity during the last ten (10) years?

    • Termination for Work Disclosure (required)

      Has your Firm or Team, you, or any member of your Firm or Team ever been terminated (for cause or otherwise) from any contracted work performed for the City of Killeen or any other Federal, State, Local Government, or private entity?

    • Bankruptcy / Reorganization Disclosure (required)

      Has the company been in bankruptcy, reorganization, or receivership in the last five (5) years (whether voluntary or involuntary)?

    • Operational History - Continuous Services Provided (required)

      Has the company provided continuous services as requested in this solicitation and operated in this capacity for two (2) years without interruption?

    • Disclosure of Debarment, Suspension, or Exclusion (required)

      Has the company been disqualified, debarred, suspended, or listed on any excluded parties list (including, but not limited to, the General Services Administration’s list of parties excluded from federal procurement and nonprocurement programs) by any public agency, including the Federal Government?

    • Disclosure of City Employee/Official Financial or Other Interest (required)

      Does any City of Killeen employee or official (including elected officials or appointed board/commission members) or any immediate family member of such persons have any financial or other interest in your company (e.g., ownership, employment, equity, consulting relationship, or other benefit)?

    • Ability to Perform Services as Specified (required)

      Can the company perform and provide the services exactly as described in the solicitation specifications and Scope of work?

    • Service Commencement After Award (required)

      When can the company begin providing services after award? Please state the number of calendar days required from award/notice to proceed until the company can commence full performance of the services requested in this solicitation:

      Answer (number of days):

    • Point of Contact to Resolve Issues (Delivery or Invoice) (required)

      Please provide the primary point of contact the City may reach regarding service issues, delivery questions, or invoice/payment matters. Include the following information:

      • Name:
      • Title/Role:
      • Company:
      • Mailing Address:
      • Phone Number:
      • Email Address:
    • Cooperative Governmental Purchasing Notice (required)

      Other governmental entities may maintain interlocal agreements with the City of Killeen and may elect, but are not obligated, to purchase goods and services defined in this Invitation to Bid (ITB) from the successful bidder. Any such purchases by another governmental entity will be billed directly to and paid by that entity. The City of Killeen will not be responsible for another entity’s debts. Each governmental entity will place its own orders with the successful bidder and will be responsible for ensuring full compliance with the ITB specifications. Prior to purchases by other governmental entities, the City will notify the successful bidder of their intent.

      Please indicate below if you will permit other governmental entities to purchase from your agreement with the City of Killeen:

    • Copyrighted / Confidential Information – Texas Public Information Act (required)

      All bids or proposals, data, and information submitted to the City of Killeen are subject to release under the Texas Public Information Act (PIA), unless the information is specifically exempt from disclosure under the Act or other applicable law. Information submitted to the City is presumed to be available to the public upon request, and may be released unless a statutory exception applies or the Office of the Attorney General determines it should be withheld.

      You are not encouraged to submit data and/or information that you consider to be confidential or proprietary unless it is absolutely necessary for the City to understand and evaluate your submission.

      Instructions for Submitting Confidential/Proprietary Information

      • Clearly label each page that contains information you believe to be confidential or proprietary.
      • Do not label entire documents wholesale; only the specific portions you consider confidential should be marked.
      • You may use colored paper (e.g., yellow or pink) to assist in distinguishing pages with claimed confidential information.
      • Failure to clearly label the specific information on the actual pages will be considered a waiver of confidential/proprietary rights in that information.

      If the City receives a public information request that involves your submission, the City will notify you so you may assert your claim of confidentiality to the Office of the Attorney General and provide reasons supported by applicable law.

      Please indicate below:

    • Location of Confidential Information (required)

      If your proposal contains confidential or proprietary information, please identify where it is located. Be as specific as possible so that the City can locate the information quickly if a Public Information Act request is received.

      For each instance of confidential or proprietary information in your proposal, include:

      • Section/Tab Name:
      • Page Number(s):
      • Paragraph/Table/Item Reference:
      • Brief Description of Information Claimed as Confidential:
    • Insurance Compliance (required)

      Does the contractor maintain the insurance coverage as specified in the insurance requirements section of this solicitation, including minimum coverages, limits, and any proof of insurance requirements (e.g., certificates of insurance)?

    • Company’s First Year of Business Operation (required)

      Please indicate the first year your company began business operations (the calendar year the company was established and began providing services):

      This helps the City understand the vendor’s experience and length of operation as part of its responsibility determination.

      Answer (Years):

    • Insurance Broker Information (required)

      Please provide the insurance broker or agent information for the insurance policies that cover your company’s operations related to this solicitation. Include each of the following:

      • Insurance Broker / Agency Name:
      • Contact Name:
      • Phone Number:
      • Fax Number (if applicable):
      • Email Address:

      Collecting broker contact information is a standard part of vendor questionnaires so the awarding agency can verify coverage or follow up on policy details if needed.

    • Pending Insurance Claims (required)

      Are there any claims currently pending against your company’s insurance policies?

    • Recent Sales / Public Agency Project History (required)

      Please list up to five (5) of your most recent sales or contract engagements with other public agencies (governmental entities) and/or other customers that are relevant to the goods/services defined in this solicitation. Include the following information for each:

      • Customer/Agency Name:
      • Contact Person and Title:
      • Phone Number:
      • Description of Goods/Services Provided:
      • Contract/Order Amount ($):
      • Date(s) of Performance/Delivery:
    • Emergency Business Service Contact Notice (required)

      During a natural disaster, homeland security event, or other emergency situation, the City of Killeen may need access to your business for products or services after normal business hours and/or on holidays. The City may request City personnel pick up or vendor delivery of products or services in such events.

      For this purpose, vendors must provide both a primary and a secondary emergency contact name and phone number, and it is critical that this emergency contact information remains current. Vendors shall notify the City by email of any changes to the emergency contact names or phone numbers. Updates may be emailed to: SPrice@killeentexas.gov

      All products or services requested during an emergency event are to be supplied at the established contract prices, terms, and conditions. Vendors shall also provide the fee (pricing) for an after‑hours emergency opening of the business, if applicable. In general, orders will be placed using a City of Killeen procurement card (MasterCard) or a City‑issued Purchase Order, and billing must include any emergency opening fee.

      Please download the document listed below, complete it in full, and upload it with your proposal submission:

    • Proposal Documents (required)

      Please Upload your COMPLETE Proposal here.

    Key dates

    1. May 11, 2026Published
    2. June 3, 2026Responses Due

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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