Active SLED Opportunity · MISSOURI · KANSAS CITY
AI Summary
Kansas City seeks a vendor for the EV4486 311 CRM Software Project to develop a multi-channel, multi-lingual CRM system with real-time reporting, AI capabilities, and integration with existing city systems. The RFP closes May 1, 2026.
Scope of Work The selected vendor will provide: Software Requirements Multi-Channel Request Intake i.e. Mobile & Web Apps Multi-Lingual Functionality capabilities. Real-time Reporting, Analytics, and Integration capabilities with existing systems such as Cartegraph, eP&L, Hansen, Routeware, & Esri GIS. Joint Reporting/Interested Party capability to join an existing report to receive updates and the ability to add updates to an existing report. Mobile App Push Notifications & Automated notification capabilities. Duplicate Request Management capabilities. Staff Mobile App/capabilities to process reports in field. AI capabilities to assist system users with reporting. AI capabilities to assist departments with report processing SLA Setting capabilities.
| Status | Event Name | Location | Description | Dates | Mandatory |
|---|---|---|---|---|---|
| Ongoing | Questions Due Date | Online Portal | The Q and A Period for this Opportunity is Ongoing | Never | N/A |
| Ongoing | Open Date | Online Portal | Posting date for the Opportunity | Apr 10th 2026, 1:30 PM CDT | N/A |
| Upcoming | EV4486 311 CRM Software Project | Microsoft Teams | Microsoft Teams meeting Join: https://teams.microsoft.com/meet/21750285400722?p=brJM5VGmClqzWDSLrN Meeting ID: 217 502 854 007 22 Passcode: nS2qr7v7 ________________________________________ Need help? | System reference Dial in by phone +1 872-212-5076,,923125938# United States, Chicago Find a local number Phone conference ID: 923 125 938# | Apr 24th 2026, 10:00 AM CDT - Apr 24th 2026, 11:00 AM CDT | Yes |
| Upcoming | Close Date | Online Portal | Deadline for Submissions | May 8th 2026, 11:00 PM CDT | N/A |
Note: Template files for the items below (BidTables, Questionnaires) are available in the Attachments section of this opportunity.
| Name | Type | # Files | Requirement |
|---|---|---|---|
| Attachment 13- Cyber Insurance Requirements | File Type: PDF (.pdf) | Multiple | Required |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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