SLED Opportunity · DELAWARE · DELAWARE DEPARTMENT OF HEALTH AND SOCIAL SERVICES
AI Summary
Delaware DHSS seeks a vendor to develop and manage a SaaS platform for the Lead Service Line Inventory (LSLI) to securely manage water system data, ensure EPA compliance, and provide ongoing support through a structured project lifecycle.
A. BackgroundThe mission of the Division of Public Health is to protect and enhance the health of the people of Delaware. The Division accomplishes its mission by:• working together with others; • addressing issues that affect the health of Delawareans; • keeping track of the State’s health; • promoting positive lifestyles; • responding to critical health issues and disasters; • promoting the availability of health services.The accomplishment of this mission will facilitate the Division in realizing its vision of creating an environment in which people in Delaware can reach their full potential for a healthy life.The State of Delaware Department of Health and Social Services (DHSS), Division of Public Health (DPH), and the Office of Drinking Water (ODW) seeks to contract with a qualified vendor to support the development and management of Delaware’s Lead Service Line Inventory (LSLI). This engagement will involve a contractor-hosted, Software as a Service (SaaS) product or equivalent data management and documentation system that enables ODW staff to securely access, manage, and maintain information on service line materials across all public water systems in Delaware. ODW provides regulatory oversight, compliance monitoring, and technical assistance to Delaware’s community and non-transient non-community water systems. Administrative operations are located at 43B S. DuPont Highway, Dover, DE, and field support is coordinated across the state. See Appendix B – Project Requirements for detailed lifecycle phases, roles, deliverables, and security requirements.B. Project GoalsThe goals of this project are to:• Implement a centralized SaaS platform to support Delaware’s Lead Service Line Inventory (LSLI).• Enable secure access, management, and reporting of service line data across all Delaware public water systems.• Standardize and consolidate disparate submissions into a single authoritative system of record.• Support long-term compliance with EPA Lead and Copper Rule Revisions (LCRR).• Provide ongoing operational support, maintenance, and transition planning to ensure sustainability beyond the initial contract period. • Comply with State cloud, data rights, HIPAA/BAA, and security requirements described in Appendix B.C. Scope of Work/Bidders RequirementsThe selected vendor shall organize and manage the project based on five distinct lifecycle phases, each with mandatory deliverables:Planning Phase – project schedule, change management plan, continuity of operations plan, data conversion plan, architecture network diagram.Configuration and Customization Phase – spin-up SaaS instance, configure and customize product (including GIS and SSO integration), implement data conversion, provide training plan, test plan, and deployment plan.Testing and Deployment Phase – implement test, training, and deployment plans; provide user guide and data element dictionary.Operations and Support Phase – implement continuity and change management plans, initiate help desk and incident management, provide ongoing maintenance and support, securely maintain all data.Project Transition-Out Phase – deliver finalized Data Element Dictionary and database copy in agreed format.All components listed above are mandatory. Detailed descriptions of each deliverable and requirement are provided in Appendix B – Project Requirements.DHSS defines the “project” in Appendix B as the totality of work and activities throughout the contract period, which is delineated by a set of project lifecycle phases. The selected vendor shall organize and manage the project based on five distinct lifecycle phases: a Planning Phase, a Configuration and Customization Phase, a Testing and Deployment Phase, an Operations and Support Phase, and a Project Transition-Out Phase. Each phase is represented by a set of mandatory deliverables and activities required by the vendor.DPH acknowledges that the project lifecycle, while typical for a SaaS or data management solution, may be subject to change based on contract negotiations with the vendor regarding their preferred implementation process and terminology; the project deliverables, activities, and requirements; and available funding within ODW.Please refer to Appendix B for details/requirements for the Scope of Work.All components listed in Appendix B are mandatory.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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