Active SLED Opportunity · MICHIGAN · CITY OF ANN ARBOR
AI Summary
The City of Ann Arbor seeks proposals to replace its IT Service Management system with a modern platform supporting incident, service request, asset, and configuration management. The project includes vendor selection, implementation, data migration, ITIL process alignment, integration, and staff training.
The City of Ann Arbor’s Information Technology Department will replace its current IT Service Management (ITSM) system (Cireson/SCSM) with a modern platform that better supports incident management, service requests, asset management, and configuration management. The new platform will improve service delivery for City employees and enhance operational efficiency for the IT department’s staff members. The project will include vendor selection, implementation, data migration, process alignment with appropriate ITIL practices, integration with existing systems, and staff training. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.1188.C6048051 **Piggyback Contract**: No **Question Acceptance Deadline**: 07/08/2026 10:00 AM EDT **Questions are submitted online**: No **Bid Submission Type**: Physical Bid Submission **Solicitation Number**: 26-38 **Reference Number**: 0000428583
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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