Active SLED Opportunity · NEW YORK · NEW YORK
AI Summary
Nassau Health Care Corporation seeks a vendor to provide a managed call center solution including patient access platform, staffing, implementation, system integration, training, and operational support to improve scheduling and reporting.
NHCC seeks a qualified vendor to provide: o A centralized Patient Access & Managed Call Center platform o Vendor-provided supplemental staffing and operational support services o Implementation, onboarding, and workflow configuration services o System integration and reporting capabilities o Training and ongoing operational support The solution must enable NHCC to: o Support appointment scheduling, pre-registration, referral coordination, and continuity-of-care workflows o Improve patient access responsiveness, scheduling efficiency, and first-call resolution o Provide real-time operational reporting and performance analytics Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 6.00% Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 30.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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