Active SLED Opportunity · TEXAS · TARRANT COUNTY COLLEGE DISTRICT
AI Summary
Tarrant County College District seeks proposals for inbound Financial Aid Call Center Services to support student financial aid inquiries across multiple campuses. The RFP requires vendors with experience in higher education, providing compliant, cost-effective, and measurable service delivery.
The purpose of this Request for Proposal (RFP) is to procure inbound Financial Aid Call Center Services that provide responsive, accurate, secure, and compliant support for student financial aid inquiries across a multi-campus college environment.The College is seeking proposals from qualified vendors with a demonstrated track record in higher education environments. Proposed services must align with the scope of work and operational requirements included in this RFP, support District-approved systems and workflows, and provide cost-effective, measurable service delivery that enhances student support and institutional responsiveness. DESCRIPTION
| Status | Event Name | Location | Description | Dates | Mandatory |
|---|---|---|---|---|---|
| Ongoing | Open Date | Online Portal | Posting date for the Opportunity | May 1st 2026, 12:00 AM CDT | N/A |
| Upcoming | Questions Due Date | Online Portal | Deadline to submit Questions | May 13th 2026, 2:00 PM CDT | N/A |
| Upcoming | Close Date | Online Portal | Deadline for Submissions | May 26th 2026, 2:00 PM CDT | N/A |
Note: Template files for the items below (BidTables, Questionnaires) are available in the Attachments section of this opportunity.
| Name | Type | # Files | Requirement | Instructions | Actions |
|---|---|---|---|---|---|
| Standard Forms (Q-56BL) | Questionnaire: Excel (.xlsx) | 1 | Required | You will need to fill out the provided Response Template for this Questionnaire. | Download |
| Standard Terms and Conditions of Purchase (Q-14EU) | Questionnaire: Excel (.xlsx) | 1 | Required | You will need to fill out the provided Response Template for this Questionnaire. | Download |
Name Type # Files Requirement Instructions Actions The supplier is in compliance with all relevant requirements of the Americans with Disabilities Act (ADA) as it applies to performance under this RFP. By submission of a bid, the supplier acknowledges it intends to comply with the ADA. If the supplier does not comply with the ADA, TCCD reserves the right to suspend or cancel any such work under this RFP and shall only be financially responsible for products delivered or services rendered up to any such suspension or cancelation. Data Type: True/False N/A Required The supplier has read and agree to the Terms and Conditions and agree that the TCCD Standard Terms and Conditions shall govern any purchase order / contract issued as a result of this solicitation (RFP). Please review at: https://www.tccd.edu/documents/community/business/bids-with-tcc/purchasing-policies-conditions/purchasing-terms-conditions-08-21.pdf Data Type: True/False N/A Required The supplier represents and warrants that all products and/or services furnished under this RFP shall comply with applicable federal, state and local laws, rules, regulations and ordinances. The supplier shall, at supplier's expense, give all required notices and secure all required permits necessary for performance hereunder. Data Type: True/False N/A Required Proof of Insurance File Type: PDF (.pdf) 1 Required Attachment C – Cost Proposal File Type: Excel (.xls, .xlsx) 1 Required Acknowledgment of Addenda (if issued) File Type: PDF (.pdf) 1 Required
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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