SLED Opportunity · VIRGINIA · VIRGINIA

    RFP 26-2922-1603, Customer Self Service Solution -Waterworks

    Issued by City of Newport News
    stateRFPvirginiaSol. 112628
    Closed
    STATUS
    Closed
    PUBLISHED
    Feb 2, 2026
    Posting date
    JURISDICTION
    virginia
    state
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    RFP for a fully integrated Customer Self-Service Portal solution including SaaS, implementation, integration, migration, training, and support for Waterworks SAP environment modernization.

    Opportunity details

    Solicitation No.
    112628
    Type / RFx
    RFP
    Status
    Open
    Level
    state
    Published Date
    February 2, 2026
    Due Date
    NAICS Code
    541512AI guide
    Jurisdiction
    virginia
    Agency
    City of Newport News

    Description

    The purpose of this Request for Proposals (RFP) is to solicit proposals from qualified SAP partner firms to furnish/provide a fully integrated Customer Self-Service Portal solution, inclusive of software (SaaS), implementation, system integration, data and user migration, training, and ongoing support services. The objective of this solicitation is to select a single Offeror capable of delivering a turnkey, enterprise-grade customer portal that improves customer experience, supports operational efficiency, integrates with Waterworks ' SAP environment, and aligns with Waterworks' long-term SAP S/4HANA modernization roadmap. The goal is to modernize the existing technology, streamline operations, and ensure robust client ownership and knowledge transfer.(See attached for the link to OpenGov to respond electronically)Please note that only initial procurement opportunities are posted on eVA. To receive notification of Addenda, Award, pre-submittal meetings and other relevant information for this project, please FOLLOW the project on OpenGov Procurement

    Key dates

    1. February 2, 2026Published

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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