Active SLED Opportunity · CALIFORNIA · CITY OF PLACENTIA
AI Summary
City of Placentia seeks a hosted software and service solution for Code Enforcement Citation Processing, including real-time case tracking, payment processing, reporting, and customer support. Proposals due May 15, 2026.
The Scope of Work for this RFP shall include:1) Technical Requirements: The acquired company must offer:a) A robust online platform for tracking Code Enforcement case datab) Automated communication software to interact with Comcate software2) Operational Requirements: Post-acquisition, the service must provide:a) Live customer support for both the City staff and publicb) Provide a public portal system (current provider has one in use) that is utilized for citation payment processing and also provides the city access to view all notes and inputted datac) City access to case data historyd) Public internet access to citation recipients to view, manage and pay citatione) Encrypted website using TLS 1.2 and PCI Compliance standards or higher4) Response Submittal Requirements: Submitted proposals must follow the format outlined below and all requested information must be supplied. Failure to submit proposals in the required format will result in elimination from proposal evaluation.a) Cover Letter: Must contain the name, address, and telephone number of the company, and be signed by the person or persons authorized to represent the firmb) Table of Contents: Clearly identify material contained in the proposal by sectionc) Introduction: Contents to be determined by contractord) References: Provide 5 references for whom you have been processing Administrative Citation for the past 3 yearse) Scope of Services: Provide an explanation of the services your Company provides that have been addressed in this RFPf) Project Management: Describe the proposed management structureg) Report Samples: Provide report samples of at least 5 reports that are generated on a monthly basis including:1. A report detailing, by Officer, each citation written2. A report detailing, by Day, each bank deposit3. A report detailing, by Cite Status, each cite and the activity performed for each cite4. A report providing the amount the city will pay in taxes (surcharges) each month5. A report detailing, the citations due refunds each month6. Provide a copy of your Payment Card Industry certification Pre-Bid Meeting Information: No Online Q&A: Yes Location Information: Department: Development Services Address: 401 East ChapmanPlacentia, California92870 County: Orange Other Details: The City of Placentia desires an integrated software and service solution to Administrative Citation Processing, Management, and Payment Services. The preferred solution will include real-time and online access by Code Enforcement Officers to citation information and status and a user-friendly reporting structure. A complete package of citation processing, collection, reporting and software maintenance is required. A purchased application is not something the City is currently interested in, rather the City requires a hosted solution. The program and service must also accept and support hand-written citation forms.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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