SLED Opportunity · PENNSYLVANIA · PENNSYLVANIA
AI Summary
SRTA/rabbittransit seeks proposals for a 5-year AI-powered call center SaaS platform to support customer service and technical needs for call centers in Dauphin and York Counties, PA. Proposals must comply with federal and state regulations.
The Susquehanna Regional Transportation Authority (SRTA), dba rabbittransit is requesting Proposals for the services described as follows. The Authority will receive proposals related to the necessary addition of an artificial intelligence (AI) software product which shall provide AI customer service support. The ideal product will result in a five (5) year Contract to provide a software-as-a-service (SaaS) platform and provide technical support for the agency’s call center. This contract shall include the furnishing of all labor, software, materials, and services required as set forth in the Specifications section of the Request for Proposal (RFP). Please review the complete Solicitation to determine if your product is suitable. Proposers are invited to submit responses describing AI call center software believed to satisfy SRTA’s specialized needs described within this Solicitation. SRTA/rabbittransit serves and maintains locations in Adams, Columbia, Cumberland, Dauphin, Franklin, Harrisburg City, Montour, Northumberland, Perry, Snyder, Union, and York Counties. This solicitation and resulting Contract will involve call centers located in Dauphin and York Counties. All proposals and contracts are subject to all applicable Commonwealth and Federal laws and to a financial assistance contract between the Federal Transit Administration (FTA) and the Pennsylvania Department of Transportation (PennDOT). All costs incurred by Proposers in the development of their proposals in responding to this RFP are the sole responsibility of the Proposers. No such costs will be reimbursed by the Agency. Furthermore, Proposers must not include such costs as part of their cost proposals to perform any work described in this RFP. The full specification is available at https://pennbid.bonfirehub.com/. Questions, Addenda, and Proposal Submissions will be received and distributed via https://pennbid.bonfirehub.com/. Important Events: Search Status Event Name Location Description Dates Mandatory ONGOING Open Date Online Portal Posting date for the Opportunity Dec 5th 2025, 4:00 PM EST N/A UPCOMING Questions Due Date Online Portal Deadline to submit Questions Dec 19th 2025, 4:00 PM EST N/A UPCOMING Close Date Online Portal Deadline for Submissions Jan 12th 2026, 2:00 PM EST N/A Commodity Codes: UNSPSC 43 Information Technology Broadcasting and Telecommunications: This segment includes communications and computer equipment as well as peripheral input, output and storage devices. This segment also includes networking equipment and general computer components and supplies such as printers, electronic storage media and connection cables. UNSPSC 4616 Public safety and control UNSPSC 4617 Security surveillance and detection UNSPSC 8311 Telecommunications media services Supporting Documentation: Download All Files Search File Type Description Date Created Actions 20250630 - rabbittransit AI Voice Front Door Pricing Form.xlsx Documentation Dec 5th 2025, 4:31 PM EST Download 20250630 - rabbittransit AI Voice Front Door RFP.pdf Documentation Dec 5th 2025, 4:31 PM EST Download Requested Information: Listed below are the documents and information needed to complete your submission: Individual Submitting Name Type # Files Requirement Enter Individual Submitting First and Last Name Data Type: Text N/A REQUIRED Enter Individual Submitting Title Data Type: Text N/A REQUIRED Enter Individual Submitting Email and Phone Data Type: Text N/A REQUIRED Supporting Documents Name Type # Files Requirement Upload Completed Pricing Form Here File Type: Excel (.xls, .xlsx) 1 REQUIRED Upload 5.1 Acknowledgement of Receipt of Addenda Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.2 Certification Regarding Debarment, Suspension, and Other Responsibility Matters Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.3 Certification of Lower-Tier Participants Regarding Debarment, Suspension, and Other Ineligibility and Voluntary Exclusion Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.4 Non-Collusion Affidavit Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.5 Commonwealth Non-Discrimination Clause Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.7 Disadvantaged Business Enterprise (DBE) Certification Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.8 Subcontractor Good Faith Checklist Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.9 Prohibited Telecommunications Equipment Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.10 Notice of Federal Requirements Here File Type: PDF (.pdf) 1 REQUIRED Upload 5.11 Certification of Restrictions on Lobbying Here File Type: PDF (.pdf) 1 REQUIRED Technical Proposal Submittal File Type: PDF (.pdf) Multiple REQUIRED Upload Additional Documents Here File Type: PDF (.pdf) Multiple OPTIONAL Document Takers Search Vendors # Files Actions Advent Communications 1 View BuildCentral Inc 2 View DevCare Solutions 1 View EM2 Tech Global Company 2 View ET&T 1 View ET&T, Inc. 2 View Genesys 1 View Genesys 2 View Gov Alpha Inc 2 View GovGuide 2 View HashOne Global 2 View Iron Bow Technologies 1 View Lakeshore Learning Materials, LLC 2 View MAXIMUS US Services, Inc. 2 View MGT Impact Solutions 2 View PolyAI 2 View PolyAI 2 View PWXPress 2 View SA Technologies 1 View Senture, LLC 2 View SevenOutsource 2 View Signal Control Products, LLC. 1 View Spare Labs Inc 2 View Vankysoft llc 1 View VISUAL 2 View website design 2 View zoom 3 View Interested Contractors Prime/General Contractors Subcontractors Search Vendors Contact Email Phone Subcontract Services ET&T Merjan Bubernack merjan@et-t.com 6104331000 AI Powered Telecommunications Messages Public Notices (0) Public Notices are visible to anyone who can view the opportunity Public Q&A (0) There is currently nothing to display here. 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SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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