SLED Opportunity · WASHINGTON · CITY OF SEATTLE
AI Summary
The City of Seattle seeks proposals to upgrade its Oracle Customer Care and Billing system from version 2.7 to 25.4, including application upgrade, infrastructure refresh, integration redevelopment, report rewriting, and training. Proposals due by January 6, 2026.
The City of Seattle is seeking proposals for RFP to Upgrade City's Oracle Billing System. Proposals are due no later than 4:00 pm on Tuesday, January 6, 2026. All questions are to be submitted through the e-procurement portal at https://procurement.opengov.com/portal/seattle no later than 4:00 pm on Monday, December 1, 2025.
The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes:
Full application upgrade
Hardware and infrastructure refresh
Redevelopment of integrations
Rewriting and validation of over 100 reports
Deployment across seven operational environments
Of these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications.
This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU).
2.1.1 Target Environments to be Upgraded
Environment Name | Purpose |
CCB Production | Live customer operations |
CCB UAT | User Acceptance Testing |
CCB QA | Quality Assurance |
CCB Development | Customization and configuration |
CCB Training | User training |
CCB Sandbox | Proof-of-concept experimentation |
CCB Gold | Master configuration baseline |
2.1.2 Systems and Interfaces Affected
The CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten:
Integration Area | Systems and Applications |
Oracle Cloud Services | MSCS, WACS |
Internal Applications | APEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View Usage |
Customer Interfaces | Engage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise Pay |
Field & Metering | Temetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL) |
Communication & IVR | Genesys Cloud CX, Genesys CIC Interactive Desktop |
GIS & Asset Management | Maximo, Esri GIS |
Financials & Billing | PeopleSoft Financials, Output Services Group/Precisely, Wells Fargo |
External Partners & Compliance | State of WA Unclaimed Property, EPA, NOAA, Recology, Collection Agencies, City of Shoreline |
Tools & Automation | Broadcom Autosys, Brillion PowerPath, Storm/iNovah, NICE Automation |
2.1.3 Major Workstreams
Workstream | Description |
Application Upgrade | Upgrade CC&B v2.7 to v25.4 across all environments. This includes CC&B code rewrite and updates. A full quality assurance (QA) testing effort from unit testing to assisting the business prepare scripts for user acceptance testing (UAT) |
Infrastructure Refresh | Replace end-of-life servers, middleware, and database components |
Reports and Query Redevelopment | Assess and possibly rewrite reports, queries, scripts that access CC&B and interface data for analytics and reporting purposes |
Integration Redevelopment | Assess and redesign ~35+ integrations; may require web service rewrites |
Training & Change Management | Train-the-trainer sessions and post-go-live knowledge transfer for both technical and functional staff |
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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