Sitecore Technical Support

Solicitation No.

9376493670

Type / RFx

RFP

Status

Active

Level

local

Published Date

July 16, 2026

Due Date

August 6, 2026

NAICS Code

541512AI guide

Jurisdiction

SANDAG

State

California

Agency

SANDAG

SANDAG is seeking offers from Sitecore Solution Partners to provide technical support for SANDAG’s website, SANDAG.org. The selected Offeror must be a Sitecore Solution Partner with demonstrated experience in Sitecore development, customized Sitecore implementations, Azure cloud architecture, and enterprise website support. **Solicitation Type**: RFO - Request for Offer (Formal) **Source ID**: PU.AG.USA.1309051.C20775276 **Piggyback Contract**: No **Question Acceptance Deadline**: 07/30/2026 03:00 PM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Solicitation Number**: SOL1629839 **Reference Number**: 0000430985 **Pricing**: In attached document **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bid Documents | Documents defining the proposal | Yes | No | **Questions and Answers**: | Question | Answer | |---|---| | How are you documenting ADA Title II compliance on your Sitecore sites now? | SANDAG is currently standing up processes to assess and remediate its web content by April 28, 2028. | | Do the current solicitation rules require that you select one vendor for this project? Or, are you able to select two partners for this bid? Note: Website vendors cannot produce defensible good faith ADA Title II compliance documentation on their own work product. Third-party accessibility WCAG conformance testing is required. | Yes, the solicitation requires that one vendor perform the work. | | Do you have internal WCAG compliance expertise, or do you need external guidance? If you have in-house expertise: (a) Is there a dedicated staffer? Are they IAAP certified? (b) Are you using a standard framework to measure organizational digital accessibility conformance, like the W3C Accessibility Maturity Model? | Applicable information will be shared with the selected vendor as needed. | | How often do you update the accessibility statement on your website? Note: VPATs and ACRs do not provide appropriate ADA Title II documentation for custom-built websites. VPATs/ACRs were created to describe the real-world user-experience of off-the-shelf software, not websites that change with each code-push or content update. | The statement is updated on an as needed basis. | | When was the last time you conducted a manual, site-wide content audit for WCAG compliance on the relevant website (including embedded content, PDFs, timed media, etc.)? (a) Did previous audits include manual testing with native assistive technology users? | Applicable information will be shared with the selected vendor as needed. | | How do you envision managing downloadable documents — PDFs especially — on Sitecore? Note: Website vendors do not include document testing or remediation as part of their development process. | We use Sitecore's existing media library for document management. | | Do you have an overlay tool in use on your websites? Note: We strongly recommend avoiding overlays. Overlays often degrade the user experience for screen reader users, and 25% of ADA lawsuits last year involved websites that used overlays. Related article: https://www.accessibility.works/blog/accessibility-overlay-widgets-attract-lawsuits | No, we do not use an overlay tool. | | Are you aware that automated website scanning tools can only catch 25–30% of potential WCAG issues on websites? Related article: https://karlgroves.com/automated-lies-with-one-line-of-code Note: Web development firms typically test for WCAG compliance using in-browser automated tools, even though 80% of the desktop screen reader users use JAWS or NVDA. Related article: https://blindit.org/2026/06/10/exams-should-be-the-hard-part-not-the-platform/ | Yes, SANDAG will review the information |

1. July 16, 2026Published
2. August 6, 2026Responses Due