Active SLED Opportunity · ARIZONA · CITY OF PHOENIX
AI Summary
The City of Phoenix seeks proposals for taxicab services at Phoenix Sky Harbor International Airport starting February 2027. Two contracts for fleets of 35 vehicles each will be awarded to provide 24/7 high-quality, accessible transportation with sustainability and technology integration. Evaluation includes business plans, experience, and customer service.
The City of Phoenix invites sealed proposals to provide taxicab services for a four-year contract term, with one two-year option to extend commencing on or about February 1, 2027, in accordance with the specifications and provisions contained herein or the “Effective Date” which is upon award by City Council, conditioned upon signature and recording by the City Clerk’s department, as required by the Phoenix City Code, whichever is later.
This Solicitation is available through the City’s Procurement Portal. For technical support issues related to the Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this Solicitation, please contact the Procurement Officer listed under Contact Information.
Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term, including any extensions exercised, or termination pursuant to the provisions of this Agreement.
The City of Phoenix (City) Aviation Department (Aviation) is seeking responses from qualified Respondents to provide additional taxicab services at Phoenix Sky Harbor International Airport (Airport or PHX). The City intends to award two (2) contracts for a fleet of thirty-five (35) vehicles each. The Successful Respondents will enter into Agreement(s) (Contract(s) or Agreement(s)) with the City, a copy of the draft Agreement is attached as Attachment F.
The City encourages competition in all of its solicitations. The City’s desired outcomes from this solicitation process are to:
Selection will be based on the entire Response and the Evaluation Criteria. All Respondents must demonstrate not only taxicab service experience and financial capability, but also demonstrate experience and capability to provide customer service initiatives that will enhance the customer experience.
| Event | Date | Location |
|---|---|---|
| Response Opening | 2026-06-16T18:15:00.000Z | Virtual Response Opening Link: https://cityofphoenix.webex.com/cityofphoenix/j.php?MTID=m22c1bb783b33d6e0f18dd6631c2146a1 Join by phone +1-415-655-0001 US Toll Access code: 2346 979 2746 |
Business and Operations Plan (0-300 points) Respondent must provide an Operations Plan detailing Respondent's overall approach to scope of taxicab services to include details on fleet acquisition, driver recruitment and retention plan, driver training and conduct plan, technological solutions being utilized, daily fleet utilization and vehicle maintenance plans. Respondent must also provide details on the Respondent's business financial plan demonstrating Respondent's financial capability to perform.
Respondent should provide detailed information demonstrating the qualifications and experience of the Respondent, which includes the history of the Respondent's relevant experience, including any experience the Respondent has operating a taxicab or passenger vehicle fleet service, which may include any collective experience of drivers under contract or other agreement with the Respondent that the Respondent will rely upon.
Respondent should provide detailed information for the General Manager (GM) to include the number of years and type of experience managing driver and dispatch staffing and personnel issues, customer concerns, and managing fleet availability and maintenance.
Respondent must provide detailed information on Respondent's plan to provide excellent customer service including details on Respondent's customer service strategy, lost and found plan, emergency procedures plan, ADA compliance plan and PHX request response plan.
Respondent must provide detailed information on providing interested potential drivers/operators with information about opportunities to partner with Respondent, plan to ensure drivers/operators meet fleet and maintenance requirements, and dispute resolution plans.
Has the Respondent delivered the signed Notarized Affidavit (Attachement A) to the Aviation Headquarters located at 2485 E. Buckeye Road, Phoenix, AZ 85034. Please answer "Yes" or "No".
Please provide a scanned copy of Notarized Affidavit, Attachment A
The signed Notarized Affidavit must be received at Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please confirm the Respondent has delivered the Response Guarantee, outlined in Section 1.11, to the Aviation Headquarters located at 2485 E. Buckeye Road, Phoenix, AZ 85034.
Please upload a scanned copy of the Response Guarantee check.
The Response Guarantee must be received at Aviation Headquarters by the Solicitation Deadline in the Schedule of Events
Please download the Letter of Declaration (Attachment B), complete, and upload.
Please download Attachment C, Conflict of Interest and Transparency Form, complete it, and upload it.
Please download Attachment D, Business References, complete, and upload.
Please download Attachment E, Established Business Form, complete, and upload.
Please upload a letter from Respondent's bank communicating the bank's commitment to provide the Respondent, if successful, with a Letter of Credit or Cash Deposit in the amount of $20,000.
Please upload evidence of the Respondent's ability to obtain required insurance coverages, such as a commitment letter from an underwriter or a current certificate of insurance showing comparable insurance limits, confirming that the Respondent is insurable for the required coverages at the required limits set forth in Attachment F, Draft Agreement.
Please upload proof of Payment Card Industry Data Security Standard (PCI DSS) certification.
Please upload the Respondent's response to the evaluation criteria outlined in Section 3.
Select from one of the following Department Names to insert department-specific provisions and/or attachments.
Enter the description of the procurement here in lowercase.
Enter the contract term in lowercase.
Examples:
five-year contract (strongly recommended)
three-year term, with two option years
one-time purchase
Enter the contract start date (on or about).
Example: March 1, 2023
Selecting "Yes" will insert the Delivery provision into the Instructions section.
Delivery
Delivery is an important consideration and will be a factor in determining the award. A delivery time after receipt of order (ARO) must be stated in definite terms. Should there be variations in delivery times by item, the submittal should be clear concerning these variations.
Selecting "Yes" will insert the Pre-Award Qualifications provision into the Instructions section.
Enter the number of years an Offeror must have been in operation.
Selecting "Yes" will insert the Site Inspection provision into the Instructions section.
Select if appropriate.
Discuss with your supervisor and attorney the standard bonds for your scope. It may depend on the cost and type of project as to whether bonds are advisable.
Enter the Performance Bond percentage or dollar amount.
Example: 10% or $1,000.00
Enter the Solicitation Bond percentage.
Example: 10%
Enter the number of days the Payment Bond is required after notice award.
Example: 7
Enter the number of days the City will retain a surety if submitted in a form other than a bond.
Example: 7
This is a list of the Special Terms and Conditions sections available to add to a document. Select all that are applicable.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select the option(s) appropriate for this document.
Enter the destination address(es) where delivery should be made.
Example: 251 W Washington St, Flr 8, Phoenix, AZ 85003
Enter the delivery timeframe (hours range).
Example: between the hours of 8:00 a.m. and 2:00 p.m.
Enter the delivery contact's phone number.
Example: (602) 555-1234
Select the option(s) appropriate for this document.
Enter the fixed price term (years, months, or days) in lowercase.
Example: one-year, or six-months, or ninety-days
Enter the number of copies of a revised price list that will be required to be submitted with a price adjustment request.
Capitalize the first letter of the first word.
Example: One
If this is not a requirement, this question may be skipped by typing N/A.
Options should be applicable to most agreements. Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this solicitation. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the frequency of payment in lowercase.
Example: one-year, or six-months, or ninety-days
If this is not a requirement, this question may be skipped by typing N/A.
Please enter the date that delivery is required by.
Example: March 1, 2022.
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the dollar amount of the liquidated damages to be collected.
Note: Consult with your Procurement Manager and the Department to determine the appropriate amount.
Example: $50.00
If this is not a requirement, this question may be skipped by typing N/A.
Enter the frequency with which the Contractor should submit procurement reports.
Example: monthly, quarterly, yearly
If this is not a requirement, this question may be skipped by typing N/A.
Enter the day of the month that procurement reports are due from the Contractor.
Example: 15th
If this is not a requirement, this question may be skipped by typing N/A.
Enter the reasonable number of hours or days (in lowercase) within which a Contractor should respond. If you are unsure, please consult with the Department.
Example: four hours or one business day
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum period of years (in lowercase) from the date of acceptance by the City that a Contractor's warranty should be fully guaranteed.
Example: two
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the property address(es) where equipment shall be installed.
If this is not a requirement, this question may be skipped by typing N/A.
Enter the required duration in hours/days (in lowercase) of onsite training to be provided by the Contractor.
Example: eight hours
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum number of staff / City personnel to be trained (in lowercase) to assure proper operation and utilization of the equipment.
Example: three
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
Enter the current warranty hourly labor reimbursement rate.
Example: $70.00
If this is not a requirement, this question may be skipped by typing N/A.
Enter the minimum of years, hours, and miles that vehicles supplied shall be fully warranted by the manufacturer against mechanical and electrical defects.
Example: three years, 200 hours, and 36,000 miles
If this is not a requirement, this question may be skipped by typing N/A.
Select as appropriate.
Please review the selected subsections in detail to ensure that they are relevant to this document. Several areas have options which are dependent on the scope.
Allow adequate time for an attorney to address potential legal issues, of any, including redlines if you wish to change or insert any language.
LAW DEPARTMENT APPROVED INDEMNIFICATION LANGUAGE
(Revised August 2020)
If applicable, Environmental Services Contracts and Technology Software/Hardware Contracts selections shall be used in addition to the appropriate Indemnification clause.
Choose the best and most comprehensive option based on the contract type.
If additional insurance policies are required or if you have questions as to whether additional insurance policies are required, please consult with Finance Risk Management and the Law Department.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Enter the Crime Insurance (or Fidelity Bond) amount.
Example: $250,000
If this is not a requirement, this question may be skipped.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Verify the selected options in detail to ensure that they are relevant to this document. If you are unsure, please consult Finance Risk Management.
Please enter the mailing and/or email address that insurance-related communications/documents should be sent.
Example: City of Phoenix Finance Department, Procurement Division, 251 W Washington Street, Phoenix, AZ 85003 OR procurement@phoenix.gov
Type in the [number of pages (XX)] double-sided/single-sided
Example: fifty (50) double-sided
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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