Active SLED Opportunity · ARIZONA · CITY OF PHOENIX
AI Summary
City of Phoenix Aviation Department seeks qualified operators for retail concessions at Phoenix Sky Harbor Airport Terminal 3 North 2 Concourse. Two retail spaces available: a news/gift/convenience store and a specialty boutique. Evaluation based on concept, design, management, experience, and business plan. Pre-proposal meeting and questions due in June 2026.
The City of Phoenix (City) Aviation Department (Aviation) is seeking responses from qualified Respondents to operate and manage Retail concession spaces in the Terminal 3 North 2 Concourse (T3N2) at Phoenix Sky Harbor International Airport (Airport or PHX).
The available Retail concession spaces are:
The Successful Respondents will enter into a Concession Lease Agreement (Lease) with the City. Copies of the draft Leases are attached as Attachment A (Package 1) and Attachment B (Package 2). The Premises, identified in Attachment C (Package 1) and Attachment D (Package 2), will be developed, operated, and managed by the Successful Respondents.
This solicitation is available through the City’s Procurement Portal. For technical support issues related to the Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information.
Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.
Responses will be evaluated on the proposed concept, merchandise plan, price points, and methods to monitor and implement retail trends for the concession space. The merchandise plan should demonstrate quality, variety, and unique product mixes that appeal to a broad range of travelers. Responses shall convey how the concept and merchandise best complement the surrounding concepts in the area and the overall Airport retail concession program. Concepts should resonate with passengers and create a satisfying retail experience.
Respondents will also be evaluated on the plan to provide a portable interim concession unit during construction of the concession space (if applicable). For Package 1 – News, Gift, and Convenience Store, responses will be evaluated on the plan for providing vending machines, including merchandise and price points.
Responses will be evaluated on the amount of Capital Investment intended for tenant improvements. The proposed concept design will be evaluated for: creativity and innovation for interior and exterior design; efficiency of the interior layout plan (i.e., point of sale stations, customer circulation, queuing, use of technology, back of house storage, etc.); and overall quality of construction materials for flooring, wall coverings, fixtures, display units, signage, etc. Tenant improvements shall also demonstrate compliance with tenant design criteria and include a clear and feasible construction schedule.
Respondents will also be evaluated on the design and layout of a portable interim concession unit during construction of the concession space (if applicable). For Package 1 – News, Gift, and Convenience Store, responses will also be evaluated on the proposed vending machine plan, including the type and setup of the proposed vending machines.
Responses will be evaluated on the Respondent’s management plan that contains the following: a staffing plan for the concession space including who will work in the units, their qualifications and experience, approach to maintain high standards of conduct for staff and how they will be trained to provide excellent customer service. Plans should also explain policies and/or procedures on how the Respondent will handle and manage customer complaints and emergency situations; approach to incentive programs for staff retention and recruitment; workplace quality to include employee wages, health insurance benefits and affordability, working conditions and workplace safety, personal protective equipment (PPE) availability, and additional benefits or compensation; communication methods to notify employees of employment-related regulations, including the Equal Pay Act, and monitoring practices to ensure compliance.
Responses will also be evaluated on the quality of the Marketing plan of the Respondent, specifically how the Respondent Intends to promote the retail concepts. This includes identifying the different types of media platforms and strategies to implement promotions, discounts, and other strategies to attract customers and increase sales.
Responses will also be evaluated on the Respondent’s approach to its Operations plan, including how the use of technology improves the customer’s buying experience, such as contactless payment systems, how technology and digital innovations will be utilized, and the Respondent’s approach to inventory and cash controls. The plan shall also demonstrate the ability to deliver products and merchandise to the concession space during normal business hours and emergency situations. In addition, if the Respondent is proposing a concept that is licensed, the Operations plan should clearly define the licensor’s involvement including roles and responsibilities.
Responses will also be evaluated on the Respondent’s facility maintenance plan as part of the Operations plan. The facilities maintenance plan includes normal repairs and maintenance, trash removal, cleaning and replacement of equipment and fixtures. The facility maintenance plan should also describe the frequency of cleaning the space and high touch point areas.
For Package 1 – News, Gift, and Convenience Store, respondents will also be evaluated on the plan for operating the required vending machines, including keeping vending machines stocked, performing routine and emergency maintenance, and addressing customer complaints.
Responses will be evaluated on the experience and qualifications of the Respondent’s organization, partners, and subtenants. Responses should include the number of years and types of experience in the relevant proposed retail concession category, including experience in operating in airports, non-airport venues, and with similar concepts, and operating multiple concession spaces simultaneously, and experience with the proposed concept.
Responses shall also discuss the number of years of experience operating and managing a variety of concepts and subtenants, along with the sales performance of retail concept concession spaces operated by the Respondent and all Partners. Responses will be evaluated on the Respondent’s plan to encourage and bring in new business participation to the Airport.
Responses will be evaluated on the Business Plan that provides projected annual and aggregate gross sales and rent revenues for each retail concession space during the lease term. The Business plan shall also include the projected cash flow from concession space operations to cover the proposed Capital Investment during the lease term. The Business plan will also be evaluated on the assumptions in support of the gross sales and Pro Forma financial projections for each retail concession space, and the Respondent’s demonstrated financial capability to fund the proposed Capital Investment.
Is the Respondent submitting a Response for Package 1 - News, Gift, and Convenience Store? Please select "Yes" or "No".
If "Yes", the Respondent must provide an answer to all subsequent questions. See Sections 4.2 and 4.3 of the RCS for further details regarding what is required in a Respondent's Response.
Has the Respondent mailed the signed Notarized Affidavit (Attachment L) to the Aviation Headquarters located at 2485 East Buckeye Road, Phoenix, AZ 85034? Please Select "Yes" or "No".
The actual signed Notarized Affidavit (Attachment L) for Package 1 - News, Gift, and Convenience Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please provide a scanned copy of the signed Notarized Affidavit (Attachment L) for Package 1 - News, Gift, and Convenience Store.
The actual signed Notarized Affidavit (Attachment L) for Package 1 - News, Gift, and Convenience Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please confirm that Respondent has mailed the Response Guarantee, as defined in Section 1.12 (A) to the Aviation Headquarters located at 2485 East Buckeye Road, Phoenix, AZ 85034.
The actual Response Guarantee for Package 1 - News, Gift, and Convenience Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please upload a scanned copy of the Response Guarantee for Package 1 - News, Gift, and Convenience Store.
The actual Response Guarantee for Package 1 - News, Gift, and Convenience Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please upload a letter from Respondent's bank communicating the bank's commitment to provide the Respondent, if successful, with a Letter of Credit or Cash Deposit in the amounts defined in Section 1.12 (B).
Please upload evidence of Respondent's ability to obtain required insurance coverages, such as a commitment letter from an underwriter or a current certificate of insurance showing comparable insurance limits, confirming that the Respondent is insurable for the required coverages at the required limits as defined in Attachment Y.
Has the Respondent mailed the Small Business Outreach Requirements, including the items listed below, in a separate sealed package to the Aviation Headquarters located at 2485 East Buckeye Road, Phoenix, AZ 85034?
The actual Small Business Outreach Requirements must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please upload the Respondent's Sustainability Program.
Please upload the Respondent's Statement Regarding any Agreement with Labor Organizations. Please see Section 4.10 of the RCS.
Please upload Respondent's Response. See Section 4.3 of the RCS for detailed information on what should be included in the Response.
Is the Respondent submitting a Response for Package 2 - Specialty Retail Boutique-Style Store? Please select "Yes" or "No".
If "Yes", the Respondent must provide an answer to all subsequent questions. See Sections 4.2 and 4.3 of the RCS for further details regarding what is required in a Respondent's Response.
Has the Respondent mailed the signed Notarized Affidavit (Attachment L) to the Aviation Headquarters located at 2485 East Buckeye Road, Phoenix, AZ 85034? Please Select "Yes" or "No".
The actual signed Notarized Affidavit (Attachment L) for Package 2 - Specialty Retail Boutique-Style Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please provide a scanned copy of the signed Notarized Affidavit (Attachment L) for Package 2 - Specialty Retail Boutique-Style Store.
The actual signed Notarized Affidavit (Attachment L) for Package 2 - Specialty Retail Boutique-Style Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please confirm that Respondent has mailed the Response Guarantee, as defined in Section 1.12 (A) to the Aviation Headquarters located at 2485 East Buckeye Road, Phoenix, AZ 85034.
The actual Response Guarantee for Package 2 - Specialty Retail Boutique-Style Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please upload a scanned copy of the Response Guarantee for Package 2 - Specialty Retail Boutique-Style Store.
The actual Response Guarantee for Package 2 - Specialty Retail Boutique-Style Store must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please download the below documents, complete, and upload.
Please upload a letter from Respondent's bank communicating the bank's commitment to provide the Respondent, if successful, with a Letter of Credit or Cash Deposit in the amounts defined in Section 1.12 (B).
Please upload evidence of Respondent's ability to obtain required insurance coverages, such as a commitment letter from an underwriter or a current certificate of insurance showing comparable insurance limits, confirming that the Respondent is insurable for the required coverages at the required limits as defined in Attachment Y.
Has the Respondent mailed the Small Business Outreach Requirements, including the items listed below, in a separate sealed package to the Aviation Headquarters located at 2485 East Buckeye Road, Phoenix, AZ 85034?
The actual Small Business Outreach Requirements must be received at the Aviation Headquarters by the Solicitation Deadline indicated in the Schedule of Events.
Please upload the Respondent's Sustainability Program.
Please upload the Respondent's Statement Regarding any Agreement with Labor Organizations. Please see Section 4.10 of the RCS.
Please upload Respondent's Response. See Section 4.3 of the RCS for detailed information on what should be included in the Response.
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LAW DEPARTMENT APPROVED INDEMNIFICATION LANGUAGE
(Revised August 2020)
If applicable, Environmental Services Contracts and Technology Software/Hardware Contracts selections shall be used in addition to the appropriate Indemnification clause.
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SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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