SLED Opportunity · WASHINGTON · WASHINGTON
AI Summary
WSDOT seeks a modern CRM solution to unify customer records, improve service case handling, and enable targeted marketing campaigns for its ferry system customers.
WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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