SLED Opportunity · NEW YORK · NEW YORK

    ZenDesk Customer Service Ticketing System for Office of Professions (OP) and Office of Teaching Initiatives (OTI)

    Issued by Education, NYS Dept. of
    stateSource Soughtnew yorkSol. 2135017
    Closed
    STATUS
    Closed
    PUBLISHED
    May 12, 2026
    Posting date
    JURISDICTION
    new york
    state
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    Single source procurement for ZenDesk customer service ticketing system for NYS Office of Professions and Office of Teaching Initiatives, extended by one year at original bid price.

    Opportunity details

    Solicitation No.
    2135017
    Type / RFx
    Source Sought
    Level
    state
    Published Date
    May 12, 2026
    Due Date
    NAICS Code
    541512AI guide
    Jurisdiction
    new york
    Agency
    Education, NYS Dept. of

    Description

    ZenDesk Customer Service Ticketing System for Office of Professions (OP) and Office of Teaching Initiatives (OTI) Contract Reporter Ad Number 2119792 posted 03/07/2025 originally advertised this service for 24 months, however, the bid was awarded for only one year. A Single Source Change in Scope has been approved to extend the term by one year at the original bid price.

    Key dates

    1. May 12, 2026Published

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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