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AI-powered intelligence for the right opportunities, the right leads, and the right time.
Contract Category
62 federal contract opportunities classified as Call Center.
AI Summary
The Department of Veterans Affairs is soliciting proposals for the renovation of Building 10 at the Tuskegee Campus. This project aims to create a secure and compliant facility for Community Care and the CAVHCS Call Center, enhancing patient privacy and operational efficiency. Interested bidders should note the project…
GA
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking qualified contractors to provide 24/7 telephone operating services for the Kansas City VAMC. This Sources Sought Notice is for market research and does not constitute a solicitation. Interested parties should submit their capabilities by August 4, 2026.
KS
AI Summary
The Department of Veterans Affairs issued a Request for Information (RFI) regarding data call center services. However, due to unforeseen circumstances, this requirement has been cancelled. Interested parties should note that this opportunity is no longer available.
NJ
AI Summary
The Department of Defense is seeking proposals for outreach and resource support services for the Sergeant Merlin German Wounded Warrior Call Center. This opportunity is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC). Interested bidders should review the provided RFP attachments for detailed re…
VA
AI Summary
This opportunity involves a firm-fixed-price contract for after-hours answering services for Mission Australia, including U.S. Embassy and Consulate locations. The contractor will manage calls, provide information, and direct emergencies appropriately. Bids are due by 8 July 2026, at 12 noon AEST.
DC
AI Summary
The Department of Justice is seeking a telephony solution for a call center environment, providing quality voice calls to 200 user devices. The system must include call routing, monitoring capabilities, and integration with existing software. Key features include real-time reporting, call recording, and voicemail for s…
DC
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking information for customer service representative support in financial operations and payroll services. This Sources Sought Notice aims to provide call center and help-desk services, ensuring timely and accurate support for inquiries related to payroll and timekeeping. Vendor…
MD
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Centers for Medicare & Medicaid Services (CMS) is seeking information on AI and ML platforms to enhance the Medicare experience for beneficiaries. This RFI aims to gather insights on solutions for personalized recommendations, conversational AI, predictive analytics, and call center automation. Responses will infor…
MD
AI Summary
The GSA is seeking information for Short-Term Vehicle Rental Program Call Center Support Services through a Sources Sought notice. Interested parties should refer to the attached documents for submission instructions and technical specifications. Responses must be submitted via email to Mark Brown, referencing the RFI …
DC
AI Summary
The National Highway Traffic Safety Administration is seeking qualified small businesses to establish and manage a Vehicle Safety Hotline. Interested firms should submit capability statements demonstrating their experience in call center operations and customer service related to vehicle safety. Responses are due withi…
DC
AI Summary
The General Services Administration is seeking information on qualified sources for call center support and health benefits processing services for Federal annuitants. This Sources Sought Notice aims to gather market research and does not commit the GSA to issue a solicitation. Responses are due by 10am EST on March 3,…
PA
AI Summary
The Department of Veterans Affairs is seeking a contractor to provide licensing renewal and call center technical support for ICAD services. This opportunity is a request for quotations (RFQ) with a firm fixed price contract for a base year plus four option years. Interested contractors must be registered in sam.gov an…
MD
AI Summary
The Department of Energy intends to acquire Enghouse Interactive Quality Management Suite software upgrade services on a single source basis. This is not a request for competitive proposals, but responsible sources may submit capability statements within 10 days of publication. The government will determine whether to …
CO
AI Summary
The Department of Justice is seeking a contractor to provide outreach, call center, and paralegal support services for the Public Safety Officer’s Benefits Program. Services include maintaining the PSOB Customer Call Center, case file management, and customer resource assistance. This opportunity is categorized as a So…
DC
AI Summary
The U.S. Fish and Wildlife Service intends to award a sole source contract for the renewal acquisition of Cisco Finesse Call Center Licenses, critical for ESD help desk operations. This opportunity is not a solicitation but invites capability statements from interested parties. The contract period is from February 20, …
VA
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Department of Health and Human Services is seeking a contractor for the World Trade Center Health Program to provide care coordination services for responders and survivors outside the New York Metropolitan Area. Proposals are due by 10 AM EST on February 9, 2026. This is a full and open competition opportunity.
GA
AI Summary
The Department of Veterans Affairs is seeking market research responses for licensing renewal and technical support services for iCAD software, which assists in mammography diagnostics. This is a sources sought notice only, and no proposals will be accepted at this time. Interested parties should provide their capabili…
MD
DEPARTMENT OF HEALTH AND HUMAN SERVICES
AI Summary
The Department of Health and Human Services is seeking a National Program Administrator for the World Trade Center Health Program. This service contract involves care coordination for responders and survivors outside the New York Metropolitan Area, including comprehensive member support and medical benefit management. …
GA
AI Summary
This Sources Sought Notice seeks information on available call center support services for Legislative Branch Organizations in the event of a catastrophic incident affecting Capitol Hill. Interested parties should provide details on their capabilities to support emergency response efforts.
DC
AI Summary
This opportunity involves a sole source contract for the inTransition Contact Center awarded to Leidos, Inc. on January 15, 2026. The notice is issued in accordance with FAR 6.302-1, making the redacted justification and approval publicly available.
VA
Common questions about finding and winning Call Center government contracts.